Company ute Casing property when nobody is home.
Dodgy workers in company ute stopping Infront of my house having a look on multiple occasions when nobody is home. With no business being on my street to begin with all caught on CCTV
Wish i said no to their lanscaping
We had LD total front landscaping included in our land package and if i knew how bad their quality of work would've been i would've told them to forget about it.
All we wanted was something very basic with a few plants as we were going to plant our own so they said they would set up all the retic and the gardens for us ready to plant plus lay a small patch of lawn.
Firstly, given our block was just sand, if we were to plant anything, some sort of soil would have to be put down but no, all they did was lay mulch. This includes where they planted...
Terrible customer service
Terrible quality work
Just do not care
I now have gardens I dont like with plants that die / dont grow
This page is clearly full of bad reviews- I know for a fact that both Google and Facebook had countless bad reviews, that is so weak just removing reviews rather than aspire to make future reviews better.
1. Don't respond to emails
2. Don't return phone calls
3. Difficult to deal with
5. Don't care about the customer
6. Bad customer service
7. Don't know how to do their jobs
If I could give -100 I would. Dealing with LD total has been a nightmare. We've been waiting 6 weeks for our landscaping and getting in contact with Kym is near impossible. They are unprofessional and painful to deal with. They did our neighbors yard before ours and they moved in after us. I wouldn't recommend these useless people to my enemy.
Really frustrated. LD total were contracted by our property developer to fence our lot. For 3 weeks they told me "it should be done this week" but we still had no fence when we moved it. A week later they finally came, but only did half the job stating they'd be back in two days to sheet. They were supposed to be here at 7:30 this morning and it's now after 9 with no sign. I have 2 dogs I'm needing to keep locked inside. I cannot express how annoyed I am with their disorganisation and lack of care.
- Verified customer
SO BAD, IT MADE ME WANT TO WRITE A REVIEW.
AVOID AT ALL COSTS
Worst, most unprofessional company I've ever had the misfortune of dealing with. I don't normally bother writing reviews, even for poor service, but this mob is so bad I had to say something.
I was forced to deal with this company through a land sale package I signed when I purchased my new home. They were contracted to provide lot fencing and front yard landscaping.
First off, they don't return phone calls. Good luck reaching the person in the office you're trying to speak to, because often they're not there or won'...t answer. I was told "we will call you back" 9/10 times I called them, and would never recieved a call back. I often had to call several days in a row before I was lucky enough to speak to the person I was trying to get in touch with. Installation on my fencing and side gate was delayed, they booked a date to do it, then just never showed up. Didn't even call to let me know they weren't going to do the job. Rebooked again to install the fencing, and they didn't show up for that either. This delay meant I had to keep paying rent and storage fees because I couldn't take hand over of my finished house until they eventually got around to installing the fences.
- Verified customer
Worst Experience. BEWARE
This is the most daunting experience of the whole home building process. If you think your builder is giving you stress, wait until these guys do your lawn.
We got landscaping package with the purchase of our Lot and LD Total had monopoly.
First, it took them 5 months to install the lawn, the office girls are rude, except one ([name removed]). If I had a choice, I would have pulled the pin after my first call to them, I saw the hand writing on the wall. I've given feedback to my estate developers; they should have atleast 3 landscaping c...ompanies for people to choose from, that will definitely make these guys to sit up and appreciate any customer that goes with them. In fact, they think they are doing you a favour by installing a lawn that you already paid for through the estate developers. We have a corner lot and experience sand encroachment, we had to buy a blower/vacuum and use it almost everyday for 5 months. We submitted our application and was approved on October 10th, 2017, we didn't have consultation until March 2nd, 2018, installation date was 19th and 20th March, 2018. (Our home was built in 5 months, from signing of contract to handover). On the day of installation, they broke a window, which was reported via email, once again, they didn't bother to reply until I copied the estate developers in another email after one week. They still are not taking responsibility for the broken window. My advise to you, who's reading this, better ask your estate developers to nominate another landscaping company or better still, get a voucher from them and choose a landscaping company of your choice.
Lazy, shoddy work and shady. The workers that dropped by was very interested in looking around my home. As if he was casing the joint, so he could steal something or look at the entrances and exits, and put a plan into motion for god knows what BE CAREFUL.
Lazy, lack of communication
Landscaping is apart of our package with our estate. Move in date got closer and closer. Had a missed call from them about 2 months ago, called them back and they said they don’t know who called and who ever it is will call back. Waited... 2 weeks prior to moving in I started to wonder .. when is our back fence being installed? When is our landscaping being done!? Emailed them. Got a response from one person saying nothing could be done till handover and got another response from someone different booking us in? Lack of communication there on t...heir behalf. Have our consult and the landscaper had no great ideas didn’t show us what they wanted to do just said a heap of plant names that I don’t no. Left feeling like we could do a better job ourselves. Pay for something we upgraded (last week) and get told that they won’t start landscaping till mid January. And that back fence can’t be installed until hand over. I have a dog that I won’t be able to bring with me into new home until new fence is put in, can see straight into house behind us. I don’t understand the delay. Will be moving into a home in one week with no fence and a sandpit out the front when we have had this block of land for over a year now and they were still to unorganised to have the landscaping sorted by the time we moved in. Never was told the budget, have to remove sand ourselves... don’t you think that if I was able to remove sand myself I would do the landscaping myself to, isn’t apart of landscaping removing soil. Would not recommend this company to anyone.
Worst Communication and Scheduling
Had fencing and lanscaping done as part of our package, no offer on a gate promised 4 weeks for lanscaping now dragged out to 6 with possibly more delays...
Shocking Service and over priced!
My dealings with this company has been shocking. They simply do not address any issues and offer a very poor service. The initial consult I had was terrible, extremely rude and offered very little information. As I am not a landscaper a little advise would have been nice. As this company has been contracted by the estate they do not seem to care about the owner at all. They are also ridiculously expensive. They installed the incorrect unit after I paid extra for an upgrade (which was not necessary), still waiting for my refund.
Better without you.
Incorrect product delivered. Unsatisfactory service and slow response turnaround. Client property damaged. No team work and communication of crew with client.
The worst customer team, no respect to clients. Supply of plants is worst and charge you later. Not delivered what is promised. Worst and worst. Strongly so NO for LD Total (Un Total)
Horrible communication service. Monopoly on service in Honeywood estate because they got contract from estate. But after almost 3 months I am still waiting for these guys to do landscaping and when asked if I can see plants , which one I can install . Answer was " no you can't change it " . If I want to upgrade package to artificial turf , they informed it will take 2 weeks just to get quote . Really annoying service.
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