Not so good.....
I was to fast to give James & Jason originally excellent review - 5 stars.
This is what I have originally written here::
"Thank you LD Total , for our new front garden.
Your employees Jason & James Boland did a fantastic job. They were prompt and got strait into the job.
Their advises were priceless. They left the site clean and tidy. I'm very please with the final results."
Unfortunately very soon have found out that job has not been done according to plans.
Incomplete job and poor communication
We had a fencing and landscape package as part of our purchase of a block in Sienna Wood. LD Total is contractor used by the land developer in that regard.
With the fencing package, fencing is provided to all unfenced sides of the property. A gate or return panel is not included in the package but will be provided at your cost. Perfectly fine, as that is made clear in the fencing package.
We promptly ordered and paid LD Total for a return panel at the same time that we submitted our claim for the fencing. The claim is to be submitted no l...ess than 8 weeks prior to your intended occupation date. Again, this was fine for us as it meant it would be completed by the time we move in. However, when it came to installation, the fencing was installed without the return panel. When I telephoned LD Total the next business day, their notes recorded the work as complete. The fencing consultant said she was unsure why it was not installed but would get right on to contacting their fencing supervisor and get back to me. The fencing consultant got back to me 3 days later, which I wasn't pleased with, but told me it would be installed by the end of the very next day (Friday). It was not. Nor had anyone attended to start it. There was no communication. Come Monday (today) in following it up, and despite requesting that the return panel be installed as a priority to other jobs, having reiterating that we have moved in and so our belongings and dog are left unsecure without the return panel, the fencing consultant tells me that it will likely be done by tomorrow but if not then the day after. No explanation is offered as to why it hasn't already been done nor why it can't be done that day nor why a guarantee can't be given that it will be done tomorrow. It is only one fixed panel after all which requires only one person to do it and, presumably, LD Total sourced all the materials for it months ago soon when we ordered and paid for it. I have read other negative reviews of LD Total when it comes to the landscaping package, so I'm not looking forward to that experience when my landscaping is to be done in the next two weeks.
Product OK. Room for Improvement
Have a property in a Perth southern suburb estate where front landscaping by LD total included in lot package. As already landscaping front, out of ease asked for a quotation for backyard works.
Lady sent out for initial consultation and quote was great - friendly, professional, provided advice and quotation. Was told required to pay for works (astro turf, mulch, edging and bluestone) up front and that invoice would be provided within 2 business days. Invoice received one week later.
Once paid, front and back yard works booked for a Thursday...
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Very expensive for very mediocre work
One serviceman was incompetent and the next did my repairs but took a long time at $88/hour. Not rocket science and I would not recommend this company to anyone.
LD's supply plants and replaces dead ones under warranty with more sick plants that die soon after
We bought a New home in a New subdivision with fencing, Landscaping and Reticulation included. We opted for only Water-wise Native plants to be planted. We also opted for under mulch dripper system so all the water stays in the soil and not carried away by the wind. The reticulation timer is set to two watering days per week as required by WA Law.
The plants/Landscaping was done about 5 months ago and 99% of the plants planted are establishing and have survived our hot Perth summer so far.
However, approx 20 plants have died and i contacted L...
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