I never imagined I'd be leaving a review for an ISP (they're all rubbish right?) but I have been pleasantly surprised with Leaptel. I moved into an lbnco address about a month ago and was having a terrible experience with another ISP that I won't name. I moved to Leaptel on Thursday last week and all my problems disappeared. Speed is where it should be day and night (normally just under 100Mbps), dropouts vanished, and now I'm dealing with local Australian based support.

Oh and I'm paying exactly the same price I was with my old provider who had off-shore support and a terrible experience (and who blamed lbnco the entire time for the issues).

Thanks so much to Brendan and Blake who answered my questions and handled my order.

I have been using Leaptel for my internet for over 6 months on LBNCo and it has been great. I have always been getting my speed when I test and it has been super reliable. I had to call up once to fix up my direct debit (forgot I could use the portal) and got straight through with no wait time to someone in Australia. Refreshing change from dealing with other internet companies where everyone is offshore and sometimes difficult to understand.

Can't recommend them highly enough.

I moved to Leaptel after continued dissatisfaction with my former ISP. Customer Service was non existent, helpfulness a foreign word. I had already organised a new connection with Leaptel when I came home to another internet outage. Usual thing "incorrect username or password". After several attempts, using the correct information, I rang the ISP. After a 15 minute wait, I was disconnected after advising my account details. Another 20 minute wait followed before I got to have a 25 minute conversation which went precisely nowhere to restoring t...

I had no idea about getting Internet connection after moving into a new home, after very many phone calls misdirection and hair pulling I found leaptel could organise everything, lots of locals advised against leaptel but don't be put off! I find it's perfect for me and have had no bother whatsoever well done everyone!

Excellent customer service and excellent internet speed. In February 2020 my son moved into a unit in Brisbane and started Uni, so a reliable high-speed internet connection was very important. The building wasn't connected to the NBN, instead the connection was thru LBNCo who provided a list of ISP's to choose from. I selected Leaptel based on these product reviews and was so glad I did - thanks to all of you who wrote these reviews! I ended up speaking with Rob who guided me through the entire process. I wanted to use my own programmable...

Two weeks ago we moved to our new property where LBNco was the provider, I was nervous and didn't want to move from Telstra, but I had no choice. I did some research and decided to signup with Leaptel on a month to month contract.
The signup process was easy and fast. Received credentials within 48hrs of signing up.
Deployment was seamless, Setup PPPoE on my apple time-capsule router without any issues (amazed).

Ran speed test and I was able to get 106mbs download and 33mbs upload, on top of it no matter what time of the day/night it is, no ...

We recently switched to Leaptel after a terrible experience with Fuzenet. The customer service has been outstanding and a huge shout-out to Rob in technical support - whatever they are paying you is not enough! You are amazing! Keep it up Leaptel!

With several LBN Co providers, I went with Leaptel with its good reviews. I'm so glad I did. The setup has been seamless and support team was always there. Recently our building had a fault that resulted to an outage in service. Contacted Leaptel through their chat, and they took care of contacting LBN. I got multiple updates by text the following morning from LBN's arrival at our building, the cause of the issue and up to its resolution. I didn't have to follow up at all. This is where they excel. Happy with LBN speeds and service so far as well. Don't hesitate, sign up with them.

Very reliable and no drop outs

Moved from southern phone due to issues and the best choice it was
Pay a premium but you get what you pay for
Fast support and helpful support no wait times
Ported fast and online connected within just 3 business days, puts southern phone to shame
Why didn't i connect faster!!!