Ozzie Ozzie ozzie
I've been with Leaptel for the last 12months without too much issue. I have some errors that disconnect my online game play but it hasn't bothered me too much to warrant touching base with tech support (highly likely it's due to me not setting up the ports on my modem) but I digress. The reason for this review is I've recently been looking at NBN plans for my little sister and after trying to find what I thought were nice, cheap plans I decided to call the tech support line (let's be honest, the only time you'll call your internet company is when something has gone awry). So I decided to check each companies tech support line. First company I was on hold to for over 5mins so I hung up. Second company I called I was given an audio notification that I was 46th in line to speak to someone (ain't nobody got time for dat). Third company I called I was told I was 24th in line. I was starting to have my doubts about maybe picking a night where everyone was having issues so I called Leaptel. In less than a minute and a half, not only had I been answered (on ya Jon, 2 thumbs up bud), but I'd also had the time to explain my phone call (and thank him for understanding that I was not actually calling for help but rather to check that they live up to their aim of unrivaled customer support) and hang up. I cannot rate this company high enough.
Extremely slow internet
I was with Leaptel for nearly 2 year. Download speeds are extremely slow on peak hours and Service drops out at least a few times a day. I thought this was inherent to all opticom services. But recently I changed over to a different service provider. Now I realise how poor Leaptel service was. Only good thing about them is having a local support desk who are willing to help. But can't help you with the extremely slow internet.
They are a greedy vendor who will hares you to get the last $ they can get from you. I was on a monthly plan and disconnected just 1 day into a month. But they are charging me for the month ahead. They are not willing to charge a reasonable amount or actual costs they have incurred as per their own terms and conditions. They demanded the full payment for the month ahead. Although that is not what their terms and conditions state.
Dead set best provider!!
Refreshing to see an ISP that cares about its customers and service so well. They provide honest assistance, quick activation and just all round winner. Cant go wrong picking Leaptel :)
This company is amazing!
I placed an order for the 100/40 plan on Wednesday. A service rep called me on Thursday to finalise connection details. Mt modem came in today (friday) and internet is up and running at max speeds. What more can you ask for.
Leaptel are the best
I have been a customer with Leaptel for the last two years and have found there customer service to be perfect. Their internet speed is as promised , I have never had a drop out with them ( at least not that I have noticed . Dealing with their customer service consultants is very pleasant and prompt action .
They may not be as big as some of the other big players but the big players can learn a lot from Leaptel .
John provided the best customer service
Opticomm is absolutely terrible, if there is a way to avoid the set up I would. John from Leaptel helped so much and was patient during all the phone calls!
If I could star them more than 5 stars I would!!!
I signed up on a Thursday if I remember correctly and they called me up the next day. Confirming about my application that they will go through with it. 2 days later I got my internet up and running.
Although we didn’t have the right router (their support made us realize can’t use our old router so we ordered one, we got them 2 days after) everything has been so smooth, speed always consistent 25/5 sometimes we get more 28/7 but can’t complain with that!!
Another issue occurred which their support helped me a lot. Then turns out it was Opticomm’s fault and technician happens to be in the area the next day(how lucky!) they quickly fix it and viola internet and tv back on again.
I am so glad I found this company they respect the customer and support them on the best of their knowledge.
I recommend it to everyone having hard time to deal with crappy ISP.
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