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Leaptel
4.5 from 108 reviews · View Statistics

Reviews

2.4

7 reviews
4
(0)
3
(0)
  • Value for Money
    2.3 (6)
  • Transparency
    1.8 (5)
  • Customer Service
    2.8 (6)
  • Adequate Speeds Yes · No (7)
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Nadine

NadineSouth East Queensland, QLD

  • 3 reviews

Crappy

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Start DateAugust 2018
Adequate SpeedsNo
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
3 comments
Leaptel
Christopher E.Leaptel
Nadine
Nadine
Leaptel
Christopher E.Leaptel
kstanimal63

kstanimal63South East Queensland, QLD

  • 5 reviews
  • 2 likes

Upgrade your mobile plan, you'll need the data if you get stuck with this mob

published

Overpriced, shocking connection. Never even gets close to the speed you pay for and drops out all the time. Even upgraded to a new modem and it did very little. I can not wait to put this experience behind me when I move.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Start DateAugust 2019
Adequate SpeedsNo
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
1 comment
Leaptel
Christopher E.Leaptel
Russell

Russell

  • 2 reviews
  • 1 like

Great work

published

Spoke with Rob @ Leaptel and said he will have me connected within hours, and he did. After 5 days without internet from my other provider, Rob said he will make I got connected. Thanks Rob, great service!

Value for Money
Customer Service
Incentivised ReviewNo
Start DateJuly 2020
Adequate SpeedsNo
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
1 comment
Leaptel
Christopher E.Leaptel
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Caiden S.

Caiden S.South East Queensland, QLD

  • 2 reviews

It's Good

published

No dropouts yet, no issues with service except I don't think they're true speeds to what they let off. Speedtest is not reliable and not true unlike TestMy.net Unfortunately, it doesn't meet the guarantee that they let off from an Australian server. The support was good for Australian support. Always good to have. However, there was no after support asking if everything went well... Just demanded payment which is fine. Would be good if they could call their customers and see how everything is going with the service. I think Leaptel need a transparent application to change speeds or plans to suit. Pay bills and show line faults. That's what we pay for isn't it?

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Adequate SpeedsNo
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
3 comments
Leaptel
Christopher E.Leaptel
Caiden S.
Caiden S.
Leaptel
Christopher E.Leaptel
Melisa

Melisa

  • 2 reviews

Absolutely disgusting! Worst customer service

published
Incentivised ReviewNo
Start DateJanuary 2020
Adequate SpeedsNo
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
1 comment
Leaptel
Christopher E.Leaptel
Faz

FazPeel, WA

  • 2 reviews

Poor internet connection

published

Been with them for a year now still having same problems slow speeds internet drops out Starts buffering when 2-3 devices are on wifi and affects the wired connection aswell done everything on my side then I have to sit there and listen to a person who I can’t understand for 25-30mins and still get no results LBN companies not that good in my book be good when nbn Telstra gets here

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Adequate SpeedsNo
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
1 comment
Leaptel
Christopher E.Leaptel
KO1

KO1Greater Melbourne (Outer), VIC

  • 2 reviews
  • 7 likes

Extremely slow internet

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Start DateMarch 2017
Adequate SpeedsNo
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
1 comment
Leaptel
Christopher E.Leaptel
See all Leaptel reviews

Questions & Answers

Jan E.

Jan E.asked

Leaptel

I am overseas and want to be connected when I arrive back in Australia in April. How long does it take to be connected? My Address is Rushall Park 10 McKean Avenue North Fitzroy.

1 answer
Leaptel
Christopher E.Leaptel

Hi Jan,
I believe I've assisted you on the correct address via private message, but if you still need assistance with this address please let me know.
Kind Regards,
Chris

Jan E.

Jan E.asked

Home Phone

I am going into a new apartment in Nth Fitzroy in April and was wondering how much notice I need to give before connection?

5 answers
Leaptel
Christopher E.Leaptel

Hi Jan - It depends on whether the address has the equipment installed or not. I would recommend talking to our team on livechat at www.leaptel.com.au and providing them with your address. They will be able to advise you on the timelines for activation and about the order process.

Jan E.
Jan E.

Ok I will do that. I am in Italy until April so what hours could I talk to them?

Leaptel
Christopher E.Leaptel

Hi Jan,
Given you're overseas and the timezones could be difficult, perhaps it would be best to email our support team at support@leaptel.com.au. That way they can get back to you with detailed information.
We are however open Monday - Friday, 9am - 9pm AEDT and Saturday & Sunday 9am - 7pm AEDT.

Tom

Tomasked

Opticomm

Hi I am with Leaptel. I have not got my Netcom NF18ACV Router as yet but my service is up and running 25/5.
I would like to know when I received the Leaptel router if it is as they say simply pug and play. The kids really need the WIFI

1 answer
Leaptel
Christopher E.Leaptel

Hi Tom,

Best to get in touch with us directly on 1300 205 327 or via livechat at www.leaptel.com.au so that we can look up your order and check about the status of that router delivery.

We aim for the router to arrive on or before the connection goes active, but there might be a delay on the delivery of the router by the courier company. This will need to be looked into when you contact us.

Warm Regards,
Chris

Get an answer from our members and Leaptel representatives

Details

Compare all 9 Leaptel
CategoryServices and Internet Service ProvidersServices and Internet Service ProvidersServices and Internet Service ProvidersServices and Internet Service Providers
Standard Monthly Price A$59.95A$69.95A$79.95
Service TypeADSLFibre and NBNFibre and NBNFibre and NBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and Unlimited
NBN Speed Tier 12/125/550/20
Max Download Speed 12 Mbps25 Mbps50 Mbps
Max Upload Speed 1 Mbps5 Mbps20 Mbps
Compare all 9 Leaptel

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