While for the most part it is good, internet connection is now increasingly becoming unreliable with frequent dropouts. So while it is on, it is good, however the dropouts is happening way too much. I am getting speeds of anywhere from 0.4 to 52 speeds for 50/20 plan. My ookla speed test often registers speeds at 20 mbps. I was also very unhappy with the lack of customer care on their part. A few weeks after signing on, the plan changed for which I was eligible for an upgrade. No advice, no email, no information given. It has been well over 2 y...ears that I could have potentially enjoyed higher speeds. While they are pretty switched on following up on missed payments, they don't generally care if you are "overpaying". Pretty disappointed. Customer service is generally helpful - although there was one rep I spoke to who was quite overwhelmed and unable to sort out the issue.
Upgrade your mobile plan, you'll need the data if you get stuck with this mob
Overpriced, shocking connection. Never even gets close to the speed you pay for and drops out all the time. Even upgraded to a new modem and it did very little. I can not wait to put this experience behind me when I move.
Spoke with Rob @ Leaptel and said he will have me connected within hours, and he did. After 5 days without internet from my other provider, Rob said he will make I got connected. Thanks Rob, great service!
No dropouts yet, no issues with service except I don't think they're true speeds to what they let off. Speedtest is not reliable and not true unlike TestMy.net Unfortunately, it doesn't meet the guarantee that they let off from an Australian server. The support was good for Australian support. Always good to have. However, there was no after support asking if everything went well... Just demanded payment which is fine. Would be good if they could call their customers and see how everything is going with the service. I think Leaptel need a transparent application to change speeds or plans to suit. Pay bills and show line faults. That's what we pay for isn't it?
Absolutely disgusting! Worst customer service
Worst experience! Had to go with Lbn co was restricted to 3 companies. Choose Leaptel as they had better reviews. They are all deceiving. Internet connected but no internet access. Called up first day the rep advised he doesnt know whats wrong and said what do you want me to do about it. I suggested send a technician they said they dont do that. Suggested he would get advise call me back, never did. Second day called up rep advised its your router go and buy a new one. Ran to the shops paid 200 bucks for a new router. Connected again no connect...ion. Wasted my money buying a router- given false information. Now need to call again to probly be advised theres nothing we can do about it. Im paying for a service I dont have! Never go with this company!! Do not recommend. They take your money and there reps have no idea what there taking about or how to fix technical issues. Day 3 now no internet. Only been with this company 3 months and internet kept dropping out. There plans are an extra $10 bucks a month then regular nbn. Paying extra for nothing.
Poor internet connection
Been with them for a year now still having same problems slow speeds internet drops out Starts buffering when 2-3 devices are on wifi and affects the wired connection aswell done everything on my side then I have to sit there and listen to a person who I can’t understand for 25-30mins and still get no results LBN companies not that good in my book be good when nbn Telstra gets here
- Verified customer
Extremely slow internet
I was with Leaptel for nearly 2 year. Download speeds are extremely slow on peak hours and Service drops out at least a few times a day. I thought this was inherent to all opticom services. But recently I changed over to a different service provider. Now I realise how poor Leaptel service was. Only good thing about them is having a local support desk who are willing to help. But can't help you with the extremely slow internet.
They are a greedy vendor who will hares you to get the last $ they can get from you. I was on a monthly plan and discon...
Questions & Answers
I am overseas and want to be connected when I arrive back in Australia in April. How long does it take to be connected? My Address is Rushall Park 10 McKean Avenue North Fitzroy.
I believe I've assisted you on the correct address via private message, but if you still need assistance with this address please let me know.
I am going into a new apartment in Nth Fitzroy in April and was wondering how much notice I need to give before connection?
Hi Jan - It depends on whether the address has the equipment installed or not. I would recommend talking to our team on livechat at www.leaptel.com.au and providing them with your address. They will be able to advise you on the timelines for activation and about the order process.
Given you're overseas and the timezones could be difficult, perhaps it would be best to email our support team at firstname.lastname@example.org. That way they can get back to you with detailed information.
We are however open Monday - Friday, 9am - 9pm AEDT and Saturday & Sunday 9am - 7pm AEDT.
Hi I am with Leaptel. I have not got my Netcom NF18ACV Router as yet but my service is up and running 25/5.
I would like to know when I received the Leaptel router if it is as they say simply pug and play. The kids really need the WIFI
Best to get in touch with us directly on 1300 205 327 or via livechat at www.leaptel.com.au so that we can look up your order and check about the status of that router delivery.
We aim for the router to arrive on or before the connection goes active, but there might be a delay on the delivery of the router by the courier company. This will need to be looked into when you contact us.
|Category||Services and Internet Service Providers||Services and Internet Service Providers||Services and Internet Service Providers||Services and Internet Service Providers|
|Standard Monthly Price||A$59.95||A$69.95||A$79.95|
|Service Type||ADSL||Fibre and NBN||Fibre and NBN||Fibre and NBN|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
|NBN Speed Tier||12/1||25/5||50/20|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps||20 Mbps|
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