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NadineSouth East Queensland, QLD
- 3 reviews
Crappy
While for the most part it is good, internet connection is now increasingly becoming unreliable with frequent dropouts. So while it is on, it is good, however the dropouts is happening way too much. I am getting speeds of anywhere from 0.4 to 52 speeds for 50/20 plan. My ookla speed test often registers speeds at 20 mbps. I was also very unhappy with the lack of customer care on their part. A few weeks after signing on, the plan changed for which I was eligible for an upgrade. No advice, no email, no information given. It has been well over 2 y...Read more
ears that I could have potentially enjoyed higher speeds. While they are pretty switched on following up on missed payments, they don't generally care if you are "overpaying". Pretty disappointed. Customer service is generally helpful - although there was one rep I spoke to who was quite overwhelmed and unable to sort out the issue.3 comments
Hi Chris, thanks for your response.
I have already spoken to your team whereby I asked to be upgraded after obviously stumbling over that information accidentally. Unfortunately, as with other serv... Read more
ices (like insurances), I review only once every 1-2 years when rates typically change. As you can appreciate, a lot of us live busy lives too. My point was that within 2-3 weeks of joining, the plans changed. Thus, an email to myself and other eligible customers would have been appreciated. I however have not received an email. Interestingly, I do receive text messages and emails from Leaptel with amazing precision that this oversight of an upgrade does not sit well with me.Christopher E.Leaptel
Hi Nadine,
Could you please send me through your details so I can look into this further and gain a better understanding of what occurred.... Read more
Please note however, our OptiComm pricing only recently changed in July this year. Prior to that our pricing had been stable and essentially unchanged since we offered OptiComm services in August 2016. Between August 2016 - July 2020 the plan price for 50Mbps/20Mbps Unlimited has been $89.95 per month. There was an interim period between 1 January 2020 and 30 June 2020 where there was a $10 off promo for 50Mbps/20Mbps (lowering the price to $79.95) however this was only available to new customers (due to the way in which OptiComm structured the pricing on the plan). The reason I write the above, is that I'm confused by the belief that our plan changed shortly after signing up, because our OptiComm pricing has been very stable. Kind Regards, Chris Edit: Just adding in to say 100Mbps/20Mbps also came in at 1 July 2020 as well. Prior to that 100Mbps/40Mbps was the only 100Mbps offering at $99.95 per month. OptiComm restructured its bundle pricing on 1 July to match NBN pricing which is why we were able to align our OptiComm pricing to how we price NBN.Similar opinion? Write a review on ProductReview.com.au!
kstanimal63South East Queensland, QLD
- 5 reviews
- 2 likes
Upgrade your mobile plan, you'll need the data if you get stuck with this mob
Overpriced, shocking connection. Never even gets close to the speed you pay for and drops out all the time. Even upgraded to a new modem and it did very little. I can not wait to put this experience behind me when I move.
1 comment
Christopher E.Leaptel
Hi Kstanimal63,
I'm disappointed and very sorry to hear about the experience you've been experiencing. So we can work to get this resolved for you could you please send me via private message your ac... Read more
count details (name & address) so I can get your issue identified?Similar opinion? Write a review on ProductReview.com.au!
Russell
- 2 reviews
- 1 like
Great work
Spoke with Rob @ Leaptel and said he will have me connected within hours, and he did. After 5 days without internet from my other provider, Rob said he will make I got connected. Thanks Rob, great service!
1 comment
Christopher E.Leaptel
Hi Russell,
Thanks for taking the time to leave us feedback and it's great to hear that Rob (and Leaptel) was able to get you online so quickly after all the difficulties you had with your previous provider.... Read more
If you need any further assistance please let us know. Kind Regards, ChrisSimilar opinion? Write a review on ProductReview.com.au!
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Caiden S.South East Queensland, QLD
- 2 reviews
It's Good
No dropouts yet, no issues with service except I don't think they're true speeds to what they let off. Speedtest is not reliable and not true unlike TestMy.net Unfortunately, it doesn't meet the guarantee that they let off from an Australian server. The support was good for Australian support. Always good to have. However, there was no after support asking if everything went well... Just demanded payment which is fine. Would be good if they could call their customers and see how everything is going with the service. I think Leaptel need a transparent application to change speeds or plans to suit. Pay bills and show line faults. That's what we pay for isn't it?
3 comments
Christopher E.Leaptel
Hi Caiden S.
Thanks for taking the time to leave us a review.
... Read more
I have changed my review and thank you for your further information provided quickly enough. Leaptel has been good so far, just wish it was more transparent through an application. Aussie Broadband is... Read more
a great service also, I wish Opticomm was running through Aussie Broadband as I would have turned to them with the click of a finger. However, I have been happy with Leaptel so far with no issues. Speeds haven't really been an issue but you're right it could be the line at the premises affected and not reaching the true speeds that I expect. I understand that Opticomm make it a bit more difficult not providing these API's to the resellers of the service (ie. Leaptel) which makes it more difficult in turn. However a cleaner interfaceand mobile friendly for this would be appreciated.Christopher E.Leaptel
Hi Caiden S.
Thanks for updating you review. We do appreciate all feedback, particular when it's constructive with the intention of helping us improve :)... Read more
I've done some investigation into TestMy.net's one server in Sydney, its located on a host called Choopa which we've had some issues with for COD connectivity before. I am inclined to think that your service is probably performing fine, but our connectivity to that test server isn't the best. I would recommend testing your service on a real world application that downloads something over a sustained period. I am confident you'll find your performance is where it should be. Please do feel free to reach out to our support team if you need any assistance. All the best, ChrisSimilar opinion? Write a review on ProductReview.com.au!
Melisa
- 2 reviews
Absolutely disgusting! Worst customer service
Worst experience! Had to go with Lbn co was restricted to 3 companies. Choose Leaptel as they had better reviews. They are all deceiving. Internet connected but no internet access. Called up first day the rep advised he doesnt know whats wrong and said what do you want me to do about it. I suggested send a technician they said they dont do that. Suggested he would get advise call me back, never did. Second day called up rep advised its your router go and buy a new one. Ran to the shops paid 200 bucks for a new router. Connected again no connect...Read more
ion. Wasted my money buying a router- given false information. Now need to call again to probly be advised theres nothing we can do about it. Im paying for a service I dont have! Never go with this company!! Do not recommend. They take your money and there reps have no idea what there taking about or how to fix technical issues. Day 3 now no internet. Only been with this company 3 months and internet kept dropping out. There plans are an extra $10 bucks a month then regular nbn. Paying extra for nothing.1 comment
Christopher E.Leaptel
Hi Melisa,
I'm sorry to hear about your experience with your Leaptel connection. We try our very best to assist customers who bring their own modem router in setting them up, but it is not always pos... Read more
sible to walk a customer through configuration of their own device over the phone. Ultimately we require you to be able to configure your own BYO device, as there are so many modem routers on the market that it is not possible for us to be familiar with the configuration of every single device.Similar opinion? Write a review on ProductReview.com.au!
FazPeel, WA
- 2 reviews
Poor internet connection
Been with them for a year now still having same problems slow speeds internet drops out Starts buffering when 2-3 devices are on wifi and affects the wired connection aswell done everything on my side then I have to sit there and listen to a person who I can’t understand for 25-30mins and still get no results LBN companies not that good in my book be good when nbn Telstra gets here
1 comment
Christopher E.Leaptel
Hi Faz,
I'm sorry to hear about your connection issues, if you could send through your account details via private message I'd like to look into your account and get a senior member of our support tea... Read more
Similar opinion? Write a review on ProductReview.com.au!
KO1Greater Melbourne (Outer), VIC
- 2 reviews
- 7 likes
- Opticomm
- Verified customer
Extremely slow internet
I was with Leaptel for nearly 2 year. Download speeds are extremely slow on peak hours and Service drops out at least a few times a day. I thought this was inherent to all opticom services. But recently I changed over to a different service provider. Now I realise how poor Leaptel service was. Only good thing about them is having a local support desk who are willing to help. But can't help you with the extremely slow internet.
They are a greedy vendor who will hares you to get the last $ they can get from you. I was on a monthly plan and discon...Read more
1 comment
Christopher E.Leaptel
Dear KO1,
Based on your description of your issue I have a strong understanding of your service history with us. So on that basis and your review I think it is fair to outline to anyone reading your ... Read more
review that since July 2017 you lodged one support ticket with us in May 2019. You advised us you were receiving slow speeds and we engaged with you in the troubleshooting process, requesting that you conduct some speedtests with us. These speedtests were not done or provided to us, making it difficult for us to establish what the issue was and engage with you further. If you had engaged with our troubleshooting process we would have been able to resolve the issue, as the plethora of positive reviews below clearly show our customers are getting high speeds. This is why we have a speed guarantee on our network.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Jan E.asked
I am overseas and want to be connected when I arrive back in Australia in April. How long does it take to be connected? My Address is Rushall Park 10 McKean Avenue North Fitzroy.
1 answer
Christopher E.Leaptel
Hi Jan,
I believe I've assisted you on the correct address via private message, but if you still need assistance with this address please let me know.
Kind Regards,
Chris
Jan E.asked
I am going into a new apartment in Nth Fitzroy in April and was wondering how much notice I need to give before connection?
5 answers
Christopher E.Leaptel
Hi Jan - It depends on whether the address has the equipment installed or not. I would recommend talking to our team on livechat at www.leaptel.com.au and providing them with your address. They will be able to advise you on the timelines for activation and about the order process.
Ok I will do that. I am in Italy until April so what hours could I talk to them?
Christopher E.Leaptel
Hi Jan,
Given you're overseas and the timezones could be difficult, perhaps it would be best to email our support team at support@leaptel.com.au. That way they can get back to you with detailed information.
We are however open Monday - Friday, 9am - 9pm AEDT and Saturday & Sunday 9am - 7pm AEDT.
Tomasked
Hi I am with Leaptel. I have not got my Netcom NF18ACV Router as yet but my service is up and running 25/5.
I would like to know when I received the Leaptel router if it is as they say simply pug and play. The kids really need the WIFI
1 answer
Christopher E.Leaptel
Hi Tom,
Best to get in touch with us directly on 1300 205 327 or via livechat at www.leaptel.com.au so that we can look up your order and check about the status of that router delivery.
We aim for the router to arrive on or before the connection goes active, but there might be a delay on the delivery of the router by the courier company. This will need to be looked into when you contact us.
Warm Regards,
Chris
Details
Leaptel ADSL4.0(1) | Leaptel Broadband NBN 12 (Basic)No reviews yet | |||
|---|---|---|---|---|
| Category | Services and Internet Service Providers | Services and Internet Service Providers | Services and Internet Service Providers | Services and Internet Service Providers |
| Standard Monthly Price | A$59.95 | A$69.95 | A$79.95 | |
| Service Type | ADSL | Fibre and NBN | Fibre and NBN | Fibre and NBN |
| Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | |
| Contract | Monthly and Set Period | Monthly and Set Period | Monthly and Set Period | |
| Data Allowance | Capped/Fixed and Unlimited | Capped/Fixed and Unlimited | Capped/Fixed and Unlimited | |
| NBN Speed Tier | 12/1 | 25/5 | 50/20 | |
| Max Download Speed | 12 Mbps | 25 Mbps | 50 Mbps | |
| Max Upload Speed | 1 Mbps | 5 Mbps | 20 Mbps |
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Christopher E.Leaptel
Dear Nadine,
Thank you for taking the time to leave a review for us. . If you haven't already done so I would encourage you to speak to our support team to investigate your speed issue. If you have s... Read more
poken to them could you send me a direct message with your full details (name, address, date of birth) so I can have your issue looked into more closely by an experienced team member. I would also like to look into your interaction with our staff where they were overwhelmed so we could work to improve our customer service.