Reviewer Photos & Videos
Impeccable customer service
Our NBN services been consistently reliable since we joined Leaptel 14mths ago. Whenever we have needed to chat with customer service, our issue has been quick to be addressed and they always follow up the next day when they say they will.
Great service, Support is fantastic. A****
have to say leaptel have never let me down. Connection is very reliable no buffering or drop outs.
Had one issue where my cable had broken due to twin boys... the staff was amazing walked me through each step to find the solution and checked each cable to make sure all was well. Quick and reliable. Im no computer nerd so really need baby steps and leaptel delivered excellent advice.
Fantastic Australian ISP with guaranteed speeds!
Been with Leaptel for well over 2 years now and not have only had one issue but that was an NBNCo thing and when I contacted the staff, I was pleased to see it was their local staff from Melbourne fielding the calls.
Always willing to help and the service is flawless!.
- Verified customer
Excellent! Great problem solving! Great service!
Before i use leaptel i did a lot of research and compared with many providers. I looked at product review and found Leaptel has high score with good service so i decided to use their service. When we moved in our brand new house there was an unusual issue happened and Leaptel staffs help me with their care until the problem is solved. They never ignore any problems, they always follow up the issue everyday. They have critical thinking to sort out problem real quick. They never push the problem back to us and they are really happy to help, they ...even contacted the third party for us to sort out the issue, really impressed with their service. I recommend everyone to use Leaptel, you will never get into any annoyed situation like you used to have with other providers. I would give them more than 5 stars if i could. Good job Leaptel!!
- Verified customer
What i like about Leaptel is that when i called to enquire about options and ask questions, i got accurate and knowledgeable answers from switched on people. When i called their competitors with the same line of questioning i got incorrect information and 'robotic' AI type responses, haha. As a business, you've got to understand and be knowledgeable about the product or service you're selling. If you're not then the customer gets irritated quickly as i did in calling them. I highly recommend Leaptel for a professional service
- Verified customer
Excellent, Fast, Efficient service
Left Aussie broadband due to a bad experience. Leaptel were very accomodating and professional with connection occurring within hours. An hour to be precise. Network is very stable at all times of the day, very happy - Thank you!
Perfect Guidance and get all the details in one call. Thank you KT for your support hope everyone will be helpful just Like you.
All the best.
Have a great one.
I had no idea about getting Internet connection after moving into a new home, after very many phone calls misdirection and hair pulling I found leaptel could organise everything, lots of locals advised against leaptel but don't be put off! I find it's perfect for me and have had no bother whatsoever well done everyone!
- Verified customer
The speed 1000/50 Mbps is amassing!!!
I have been with Leaptel for about a year or so starting with plan 100/50 Mbps and then 250/100 and now 1000/50 Mbps it has always been a good service, absolutely amassing custom service - Australian one which is very important at least for me. The speed and realizability is perfect. The only thing I would recommend when offering such a fast connection is to offer a bit better modem something like Netgear etc. , of course you can always buy your own that is not an issue here. It is when you going to get such a speed a better modem to choose from would be an advantage.
All in all, I definitely recommend this Provider :)
Was renting a house connected to the NBN network and was with ABB. Purchased a house thinking it was also serviced by NBN only to find out it was opticomm. I was gutted with the lack of choices of ISP's to go through but took a chance with leaptel as they are aussie owned and operated. And I can confirm I am happy with the service and can't fault the service at all.
Never experienced a drop out and always recieved the 100/40 speeds I paid for and now I've upgraded to the supersonic speed it's even better! I have always recieved perfect custome...r service and Kate from online sales had been amazing to deal with in the transition to the supersonic speed plan. If Aussie broadband do eventually release opticomm plans there's no reason for me to switch, Leaptel are the AussieBB on the opticomm network!
Perfect and friendly service
I can’t fault Leaptel. We’ve just recently moved into an OptiComm suburb and only a few ISP’s supply internet. We’re so thankful for the service we’ve received from Leaptel. Both the sales and the tech team have been phenomenal to deal with. They’re located in Australia and there’s very little waiting to speak to a real person.
Initially we tried to use our own router and surprising the tech team went out of their way to help us make that happen. Each time I spoke to someone, they were always friendly, helpful and patient with me. In the end ...our router wasn’t compatible and a tech team member ordered me a new one over the phone yesterday afternoon. Somehow it turned up this morning! That’s amazingly quick delivery considering the current climate and the fact that the delivery left from Melbourne and got to our house on the Gold Coast in less than 24 hours! We’ve then plugged our new router in and everything works perfectly. To top things off, the speeds we’re getting are actually pretty good. Thanks very much to Leaptel and the team members that helped us out. I’m just disappointed that we’ve dealt with other terrible ISP’s in the past and didn’t get onto Leaptel sooner.
Upgrade your mobile plan, you'll need the data if you get stuck with this mob
Overpriced, shocking connection. Never even gets close to the speed you pay for and drops out all the time. Even upgraded to a new modem and it did very little. I can not wait to put this experience behind me when I move.
Big Thanks to KT.
Just got Opticomm through leaptel. Leaptel got good customer service team. Special Thanks to KT and Rob. KT was very helpful and patient throughout the call. She made things easy with her super customer service. My wife couldn’t Thank you enough, all praises to you. Got internet on the same day. Super job guys!!
Technical support guys 'rock'
I want to say thank you and even that isnt enough.
The techical support guys are amazing: Rob, John and Daniel. I am studying and have been getting up at 3am to download huge files because of my previous internet not working. And l have been emotional about it. Finally l found out about this company and the 3 guys l have mentioned stuck by me and helped me to get the internet connected. I had no idea what a modem, router, WAN was, and they truly helped and have been patient and didnt make me feel like l was stupid. They listened and have been h...
Spoke with Rob @ Leaptel and said he will have me connected within hours, and he did. After 5 days without internet from my other provider, Rob said he will make I got connected. Thanks Rob, great service!
Great customer service and great Internet
I’ve only just joined with Leaptel but so far I can’t complain. The customer service has been great and there is little to no wait time. We got connected to the internet within 30mins and the instructions were easy to understand. Kate from the online chat was the person I spoke to the most and she was fantastic and very helpful. She was ready to answer any questions I had and took the time to support me with starting the internet.
Excellent service from Niz
We have had dropouts due to Opticom maintenance and Niz was really patient and helpful and got our service reconnected, please extend my thanks to him I appreciate his good service.
- Verified customer
Finally I was able to choose the right provdier.
I was very unhappy with my previous provider. I read great reviews about Leaptel and wanted to give it a shot. Support agent Rob from Leaptel is just phenomenal. He and his colleagues made sure that I receive the router in a day. As soon as I received the router, I contacted Rob and he within 5 minutes activated my connection. He thoroughly explained me the setup process and made sure I get the right speeds which I am paying for. I am looking forward for many more years of collaboration with Leaptel. Thanks again Rob and Team
Great Speeds, bad connection
If you are into your video games, I wouldn't suggest Leaptel, while the download and connection speed is awesome. Leaptel has very bad server connections to popular titles. Tried contacted them, however, they believe it isn't their issue, believing it is the game developers role to fix.
No dropouts yet, no issues with service except I don't think they're true speeds to what they let off. Speedtest is not reliable and not true unlike TestMy.net Unfortunately, it doesn't meet the guarantee that they let off from an Australian server. The support was good for Australian support. Always good to have. However, there was no after support asking if everything went well... Just demanded payment which is fine. Would be good if they could call their customers and see how everything is going with the service. I think Leaptel need a transparent application to change speeds or plans to suit. Pay bills and show line faults. That's what we pay for isn't it?
Questions & Answers
I am overseas and want to be connected when I arrive back in Australia in April. How long does it take to be connected? My Address is Rushall Park 10 McKean Avenue North Fitzroy.
I believe I've assisted you on the correct address via private message, but if you still need assistance with this address please let me know.
I am going into a new apartment in Nth Fitzroy in April and was wondering how much notice I need to give before connection?
Hi Jan - It depends on whether the address has the equipment installed or not. I would recommend talking to our team on livechat at www.leaptel.com.au and providing them with your address. They will be able to advise you on the timelines for activation and about the order process.
Given you're overseas and the timezones could be difficult, perhaps it would be best to email our support team at email@example.com. That way they can get back to you with detailed information.
We are however open Monday - Friday, 9am - 9pm AEDT and Saturday & Sunday 9am - 7pm AEDT.
Hi I am with Leaptel. I have not got my Netcom NF18ACV Router as yet but my service is up and running 25/5.
I would like to know when I received the Leaptel router if it is as they say simply pug and play. The kids really need the WIFI
Best to get in touch with us directly on 1300 205 327 or via livechat at www.leaptel.com.au so that we can look up your order and check about the status of that router delivery.
We aim for the router to arrive on or before the connection goes active, but there might be a delay on the delivery of the router by the courier company. This will need to be looked into when you contact us.
|Category||Services and Internet Service Providers||Services and Internet Service Providers||Services and Internet Service Providers||Services and Internet Service Providers|
|Standard Monthly Price||A$59.95||A$69.95||A$79.95|
|Service Type||ADSL||Fibre and NBN||Fibre and NBN||Fibre and NBN|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
|NBN Speed Tier||12/1||25/5||50/20|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps||20 Mbps|
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