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Been with for 2 months. Leaptel provides garbage internet. Slow and inconsistent speeds daily. Drop outs, and very high ping! No helpful customer service, palm off as much as they can. I do NOT recommend
Amazing customer service
Have been with leaptel for about 2 years now. Moved to a (regional) area that had FTTN NBN access but limited else, and leaptel had good reviews, and I saw the owner was active on the whirlpool forums responding to issues which I liked, so I bought my NBN plan from leaptel. I certainly haven't regretted it.
I've had a number of NBN related issues including setup (NBNco initially refused to connect the property as it hadn't been on NBN before and the number of the landline wasn't known), dropouts, line faults, etc, but throughout all of it the...Leaptel reps have been fantastic to deal with. When you call them you get put onto a human within 10 seconds, and their customer service reps in my experience are always technically qualified - you don't get transferred around. The person who answers your call can generally help out with your problem. Any problems I have are always actioned/fixed extremely quickly, and they are always professional and knowledgeable. I'd never use one of the major brands for internet again. The internet itself does what it says on the can. I've always achieved within the specified speeds, and the extra $10 for unlimited data was extremely worth it.
After my 3 year with iiNet aways received disconnection, slow internet, could not open Youtube, pay $89.90 250GB 100/50Mbps I had enough with them, I am paying the money for nothing, so I switch myself from iiNet to Leaptel, I am so happy for my decision it is the BEST internet!! paying $89.95 for my 500GB 100/40Mbps FTTH, never have disconnection , slow internet and another issue, internet is very reliable, very fast, customer service is great, very easy to set-up, internet speed is as advertised, if I would be able to choice again I wished I ...know Leaptel earlier, so I don't have to waste my money for nothing with iiNet. Strongly recommended leaptel to everyone! The most reliable internet provider, great customer service, great vaule/speed.
- NBN 50 (Accelerated)
- Verified customer
So far so good
Nice and fast.
Getting a solid 46mbps
Yet to test the internet in peak time but I shall do tonight.
Really friendly and helpful staff members.
Easy instructions for setup.
Using a BYO modem Netgear D6300
(Update) speeds a solid at night in peak times as wel hitting 46mbps
- Verified customer
After reading the mix reviews online and among different provider. I took the punt of going with Leaptel and the journey has been over 5 months without any disruption and great service.. Customer service has been amazing and always helping..
Only Con- Bit dearer compared to NBN..
Great service also excellent customer service!
They have a good service and also good plan! But I actually wanted to compliment them on their customer service or customer support. Had a dealing with a gentleman called Robert which he helped me from the start to the success of my internet connection. Good Job
Leaptel wifi service has been terrific for the 4 months I have had it. Netflix never buffers and I get great coverage everywhere in the house. I have only had to call up once to talk about a billing inquiry because I thought I had setup direct debit. The person I spoke to was very helpful in getting direct debit setup.
Ozzie Ozzie ozzie
I've been with Leaptel for the last 12months without too much issue. I have some errors that disconnect my online game play but it hasn't bothered me too much to warrant touching base with tech support (highly likely it's due to me not setting up the ports on my modem) but I digress. The reason for this review is I've recently been looking at NBN plans for my little sister and after trying to find what I thought were nice, cheap plans I decided to call the tech support line (let's be honest, the only time you'll call your internet company is wh...en something has gone awry). So I decided to check each companies tech support line. First company I was on hold to for over 5mins so I hung up. Second company I called I was given an audio notification that I was 46th in line to speak to someone (ain't nobody got time for dat). Third company I called I was told I was 24th in line. I was starting to have my doubts about maybe picking a night where everyone was having issues so I called Leaptel. In less than a minute and a half, not only had I been answered (on ya Jon, 2 thumbs up bud), but I'd also had the time to explain my phone call (and thank him for understanding that I was not actually calling for help but rather to check that they live up to their aim of unrivaled customer support) and hang up. I cannot rate this company high enough.
- Verified customer
Extremely slow internet
I was with Leaptel for nearly 2 year. Download speeds are extremely slow on peak hours and Service drops out at least a few times a day. I thought this was inherent to all opticom services. But recently I changed over to a different service provider. Now I realise how poor Leaptel service was. Only good thing about them is having a local support desk who are willing to help. But can't help you with the extremely slow internet.
They are a greedy vendor who will hares you to get the last $ they can get from you. I was on a monthly plan and discon...
Dead set best provider!!
Refreshing to see an ISP that cares about its customers and service so well. They provide honest assistance, quick activation and just all round winner. Cant go wrong picking Leaptel :)
This company is amazing!
I placed an order for the 100/40 plan on Wednesday. A service rep called me on Thursday to finalise connection details. Mt modem came in today (friday) and internet is up and running at max speeds. What more can you ask for.
Leaptel are the best
I have been a customer with Leaptel for the last two years and have found there customer service to be perfect. Their internet speed is as promised , I have never had a drop out with them ( at least not that I have noticed . Dealing with their customer service consultants is very pleasant and prompt action .
They may not be as big as some of the other big players but the big players can learn a lot from Leaptel .
- NBN 50 (Accelerated)
- Verified customer
Excellent speeds and service
I am super happy to have Leaptel as my internet provider for the last two years. We have NBN fibre to the node at our premises and were expecting the worst but with Leaptel we've always received good speeds and when the underlying NBN technology has had issues Leaptel has been great to deal with. The one time it went offline for a prolonged period, we contacted Leaptel (no wait time on the phone), they advised an NBN technician would need to come out. Received an SMS advising a technician from NBN would attend the next day in the afternoon. Tec...hnician came out from NBN, arrived on time, and had us back online after redoing some wiring in the street. Leaptel then followed up to ensure everything was going well. That sort of dedication and attention to detail is hard to find these days, particularly in telecommunications and more than justify's their claims of being a different sort of provider.
John provided the best customer service
Opticomm is absolutely terrible, if there is a way to avoid the set up I would. John from Leaptel helped so much and was patient during all the phone calls!
- NBN 25 (Pronto)
- Verified customer
The customer service is excellent
We have fairly consistent and reliable service, the speeds are generally pretty good, still get the occasional short drop out but that's usually a switch the modem off and on again fix. The rare times I have had to speak to the call centre have been easy and painless.
If I could star them more than 5 stars I would!!!
I signed up on a Thursday if I remember correctly and they called me up the next day. Confirming about my application that they will go through with it. 2 days later I got my internet up and running.
Although we didn’t have the right router (their support made us realize can’t use our old router so we ordered one, we got them 2 days after) everything has been so smooth, speed always consistent 25/5 sometimes we get more 28/7 but can’t complain with that!!
Another issue occurred which their support helped me a lot. Then turns out it was Optico...mm’s fault and technician happens to be in the area the next day(how lucky!) they quickly fix it and viola internet and tv back on again. I am so glad I found this company they respect the customer and support them on the best of their knowledge. I recommend it to everyone having hard time to deal with crappy ISP.
Leaptel were very helpful in providing NBN, the connection was constant and speeds were between 36 and 46 Mbps.
Issues we encountered with the they were very helpful in resolving, i would have no problems is recommending Leaptel to anyone who are looking for strong reliable internet.
Lots of drop outs
I have been with leaptel for almost a year and the only reason I stayed with them for that long was because they are cheap and I could not be bothered with the whole transfer process. Low speeds, extremely slow speeds at peak times, and drop-outs are just a few of the things that have caused me to change providers.
Awesome customer support/service.
Moved into a older house after 2 years of being with leaptel. The supportthey gave was awesome. Chris went above and beyond helping. Very helpful and patient. Explained things in a very easy manner to understand.
Go with Leaptel - outstanding customer service
With several LBN Co providers, I went with Leaptel with its good reviews. I'm so glad I did. The setup has been seamless and support team was always there. Recently our building had a fault that resulted to an outage in service. Contacted Leaptel through their chat, and they took care of contacting LBN. I got multiple updates by text the following morning from LBN's arrival at our building, the cause of the issue and up to its resolution. I didn't have to follow up at all. This is where they excel. Happy with LBN speeds and service so far as well. Don't hesitate, sign up with them.
Questions & Answers
I am overseas and want to be connected when I arrive back in Australia in April. How long does it take to be connected? My Address is Rushall Park 10 McKean Avenue North Fitzroy.
I believe I've assisted you on the correct address via private message, but if you still need assistance with this address please let me know.
I am going into a new apartment in Nth Fitzroy in April and was wondering how much notice I need to give before connection?
Hi Jan - It depends on whether the address has the equipment installed or not. I would recommend talking to our team on livechat at www.leaptel.com.au and providing them with your address. They will be able to advise you on the timelines for activation and about the order process.
Given you're overseas and the timezones could be difficult, perhaps it would be best to email our support team at firstname.lastname@example.org. That way they can get back to you with detailed information.
We are however open Monday - Friday, 9am - 9pm AEDT and Saturday & Sunday 9am - 7pm AEDT.
Hi I am with Leaptel. I have not got my Netcom NF18ACV Router as yet but my service is up and running 25/5.
I would like to know when I received the Leaptel router if it is as they say simply pug and play. The kids really need the WIFI
Best to get in touch with us directly on 1300 205 327 or via livechat at www.leaptel.com.au so that we can look up your order and check about the status of that router delivery.
We aim for the router to arrive on or before the connection goes active, but there might be a delay on the delivery of the router by the courier company. This will need to be looked into when you contact us.
|Category||Services and Internet Service Providers||Services and Internet Service Providers||Services and Internet Service Providers||Services and Internet Service Providers|
|Standard Monthly Price||A$59.95||A$69.95||A$79.95|
|Service Type||ADSL||Fibre and NBN||Fibre and NBN||Fibre and NBN|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
|NBN Speed Tier||12/1||25/5||50/20|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps||20 Mbps|
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