Reviewer Photos & Videos
Extremely poor 4g speeds
Signed up for their yearly service. Very disappointed in the 4G speeds. Even a proper 3G would achieve better results. And this is not a one off case. It happens on a daily basis. You will never be able to use your data allowance no matter how small or large it is.
Poor reception and very poor voice quality
Call quality is very poor, words are muddled up, you receive every other word. I am using Google Pixel 3 phone, I was with Virgin before and didn't have any issues with the call quality in our area. Are they using a substandard Vodafone network? I am very disappointed with the call quality. I can't wait for the 6 month period to end so that I can switch back to major provider.
Excellent customer service by Laura
Excellent (10/10) Customer Service By Laura Qalova in Lebara Team. Laura you are a Gem.
I am an existing customer of Lebara and having issues with my account, mobile data as well as recharge.
Usually when I call Lebara, the customer service representative just listen to the issue and than it depends on his/her mood to fix it or not but had a chat with Laura who really wants to know the issues genuinely and nailing them one by one (as rapidly as she can).
If the issue get fixed quickly that saves a lot of time and money for the employer as we...ll as for the customer. Laura brought my trust back on Lebara by providing an excellent customer service. Laura you worth each single penny you are receiving. Keep helping your customers they really need the best customer service.
Lebara data banking is a scam and a lie
Absolutely terrible phone company. Their data banking that they just introduced is a scam. Most 180 day or 360 day plans have bonus data which is used up at the end of the original data you get with your plan size. The bonus data is tacked on at the end and used up after your original data is used. Data banking does not include bonus data. I had almost 1.7 gigabytes of bonus data left last month and I thought the data banking was a good idea so I looked up terms and conditions and it says nothing about bonus data not being added to data bank. S...o I decided to keep the data I had left. That next morning at the turnaround point my data was gone and not banked, so I rang customer service and they told me it does not include data that is of Bonus data. I kept explaining to them the situation.... and this was not in online terms and conditions but they were completely not listening and kept repeating the same thing, and because rude. I asked for a supervisor and was told one would call me back and 24 hrs. When she finally call me back she believed I was in the right and said she had to check on it and call me back. She never called me back and I ended up losing the the data for it was not Banked, not was I offered any solution. So don't bank on data banking because it's a true scam. I should go to the Telecommunication Industry Ombudsman . everywhere you look Lebara mobile has terrible reviews. And all they do is give you the standard response. Stay away from them. UPDATE: Since writing the above review, I have been contacted by Lebara and to my understanding there was a mistake, and bonus data should be added. They said in future this would occur.... Perhaps this could be considered teething problems. Further to that, they have compensated me with 4 gigabytes of data. I am happy with this resolution and I'm hoping this issue will not repeat itself in the future. It is a shame though that I needed to end up on this forum in order to have this situation rectified. I also believe that the staff at the call centre need to be better trained at listening and have more of a want and a drive, to help fix customers problems.... and to value every single customer more. Well, we will see how we go in the future.....
Registration hiccup but finally OK!
26/Apr/18 Purchased a $2 blank Lebara sim card from Woolworth East Gardens, activation failed due to banking error, once error rectified however; subsequent attempt with the card activation resulted an Error given all info provided was correct !!!???
Emailed customer service with a bit of skepticism for its response time but surprisingly enough the following morning 27/April an email & SMS from customer service notifying that registration had been successful! with all information concerning the login details to access the phone balance & usage...
Is this company a scam??!!
I brought a sim + plan at Melbourne airport. The guy that sold me the item told me they were having some connection issues and I should be connected in an hour. Roughly 50hours later and multiple phone calls and online chats later there has been no resolution. I would advise you to STAY AWAY from this company. After traveling around the world and using many telephone companies my experience with Lebara has been the WORST of all. Terrible.
- Verified customer
Easy port-in & helpful customer service!
My husband and I were using Woolies pre-paid (Telstra network), but recently Woolies removed the included international minutes so we switched to Lebara because of its great value pre-paid plans (Vodafone network).
I ordered two SIMs from Lebara online, only received one and informed Lebara via online chat. Staff from customer service checked their system and confirmed that the other SIM would be sent out as soon as possible, they worked efficiently to fix issues. I received the other SIM with Express Post.
We activated our SIMs online, the p...rocess was easy and fast. I think we did not encounter any issues because we're porting our numbers from a different network (Telstra to Vodafone). Tips: There are a lot of online articles about how to port within the same network, it seems that people who are already on Vodafone network can first port their numbers to a different network (Optus/Telstra) before porting in to Lebara. Maybe this method works because last year we ported from Optus to Woolies (Telstra), and this month from Woolies (Telstra) to Lebara (Vodafone) without any issues. So far everything is good (we live in city and have good signal), hope Lebara keeps its great value pre-paid plans (as low as $14.9/30 days with international minutes!). I believe more and more people will switch to and stay with Lebara as long as the current pre-paid plans are available. And thanks Lebara customer service team again for your helpful and efficient work! (I wish I could named all of you who had offered help, but there were too many since my first enquires, thanks all of you!)
Disgusting customer service
Purchased a starter pack for Lebara from the net, activated it and arranged to port my existing number about 10am Wednesday, it is now 6am Saturday and still not done. Calls to 'Customer Service' (about 6 now) get stock answer "We will escalate it to our technical team" but nothing happens!!
Asked to speak to a supervisor and was told someone would ring me back within 4 hours (Great) but nothing has transpired. I have lodged a complaint with the Telecommunications Ombudsman
Great value; didn't have porting issues
$30 SIM Starter is great value. Online activation didn't work so directed to call in. The guy sorted it in 5 mins, number ported in less than 20 minutes despite being told it would take 4 to 8 business hours. Uses Vodafone network which is very fast and good quality voice calls. Happy so far.
Very bad service! No service despite payment made. Stay away from this operator
Made payment for their four weeks now, but no service. I did everything and initiated over 24(countless phone calls to them and emails) contacts with them and no service. Operator continually broke all their promises in getting back to me(the supervisors continually lied everytime!). Despite repeated requests for refund but they continually ignored my requests. Please stay away from this operator, unless you want to give away your money!!!
Lebara mobile prepaid card
I purchased my prepaid card 01/02/19 from Woolworths Supermarket at Garden City QLD. Tried to activate the sim online with returning error message. I then rang the customer service number and was told that I can't activate my sim until I can post them the tax invoice.
I asked for refund and was told they won't give any refund as I have taken the sim card out from the pack.
If I could give 0 stars, I would
After waiting 11 days for my SIM card to arrive.
They sent me the wrong one. Refund was made.
No attempt to keep me with them, I supposed there is little you can do when the call starts with "Rants about story then requests refund*
Glad I experienced the end of the stick before I even activated my account.
Not Getting better!.
I've been with Lebara for over a year now. International calls used to be of really good quality with fast connection, but in the last 3 months everytime I call overseas the quality is awful. They hear my voice with delays and apparently they are coming as a local number now, so they don't know I am the one who is actually calling, which is getting frustrating because most of the people do not answer unknown calls.
In Australia woks good in most of the places as well as the internet connection although sometimes is quite slow.
- Verified customer
So far, so good!
So far I have been incredibly impressed with Lebara. It is cheap, uses the same network I had before, speeds and quality seem fine and they activated my service and ported my old number in 5 mins! Exceptional stuff, highly recommended for a cheap alternative using the Vodafone network.
Terrible Service - I wish I could give it ZERO stars
Reliability : BAD
Data Speeds : BAD
Customer Service : BAD and No Love for Customers
Network Coverage : Below Average - Ok in Metro but Average to Bad outside Metro
******* Price and Call Plan Package : Excellent - the only good thing about their service is Price and Free International Calls
Data is unreliable.
Well great prices but what good if no service / no data download / No customer service to help.
Questions & Answers
My lebara sim is not working for outgoing call so please help me?
Parak R.Lebara Mobile
Thank you for reaching out to us. Please provide us with your Lebara Mobile number via private message and our team would get back to you ASAP.
Alternatively, you can write to us at email@example.com or call us at 1300126122 or 126122.
Looking forward to hearing from you.
Me and my husband have our sim card not working anymore because we spent some time abroad and we didn’t use it for few months, how can we reactivate our sim card for using the same number in the Netherlands?
Parak R.Lebara Mobile
Thank you for reaching out to us. If you are referring to Lebara Mobile Australia, please send us your registered mobile number via private message and our team would get back to you. If your services are with Lebara Mobile Netherlands, please contact the team using the link below:
Hello! I purchased an extraoption(all in international 30 euro), payed by card, but I didn't get anything. I have the prove of payment in my lebara account and that reference id. But how can I used that? My balance is still 0 euro..
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