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Lebara Mobile

Lebara Mobile (page 3 of 21)

2.6 from 417 reviews

Reviews

2.6

417 reviews
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(99)
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Reviewer Photos & Videos

kam

kamGreater Melbourne (Outer), VIC

  • 2 reviews

Network trouble

published

Not good network most the time but no network at all inside the house in area Craigburn Victoria 3064.i always miss important call .while talking call drops as call failed

1 comment
Lebara Mobile
Parak R.Lebara Mobile
Siddharth S.

Siddharth S.Sydney, NSW

Extremely poor 4g speeds

published

Signed up for their yearly service. Very disappointed in the 4G speeds. Even a proper 3G would achieve better results. And this is not a one off case. It happens on a daily basis. You will never be able to use your data allowance no matter how small or large it is.

1 comment
Lebara Mobile
Parak R.Lebara Mobile

Poor reception and very poor voice quality

published

Call quality is very poor, words are muddled up, you receive every other word. I am using Google Pixel 3 phone, I was with Virgin before and didn't have any issues with the call quality in our area. Are they using a substandard Vodafone network? I am very disappointed with the call quality. I can't wait for the 6 month period to end so that I can switch back to major provider.

1 comment
Lebara Mobile
parakram r.Lebara Mobile
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Fordfalcon

Fordfalcon

  • 4 reviews
  • 6 likes

Excellent customer service by Laura

published
1 comment
Lebara Mobile
parakram r.Lebara Mobile
Gary

GarySydney, NSW

Lebara data banking is a scam and a lie

published
1 comment
Lebara Mobile
parakram r.Lebara Mobile
J T

J TSydney Surrounds, NSW

  • 6 reviews
  • 2 likes

Registration hiccup but finally OK!

published
2 comments
Lebara Mobile
parakram r.Lebara Mobile
J T
J T

terrible....doesn't provide portability service

published

I did portability from lebara to TPG but, lebara could not port my number from their system and my number is still not activate. it has taken almost one week. very bad service

1 comment
Lebara Mobile
parakram r.Lebara Mobile
Floyd P.

Floyd P.

  • 2 reviews

Is this company a scam??!!

published

I brought a sim + plan at Melbourne airport. The guy that sold me the item told me they were having some connection issues and I should be connected in an hour. Roughly 50hours later and multiple phone calls and online chats later there has been no resolution. I would advise you to STAY AWAY from this company. After traveling around the world and using many telephone companies my experience with Lebara has been the WORST of all. Terrible.

mark

markSydney, NSW

no reception in the ponds 2769

published

for almost 3 weeks ,we got no reception in suburb of The ponds (2769) ,contacted costumer service ,very rude respond and no solution .
I contacted the help line a few time ,every time different answer ,the lebara customer service is a joke

1 comment
Lebara Mobile
parakram r.Lebara Mobile
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Erica

EricaSydney

  • 6 reviews
  • 5 likes
  • Verified customer

Easy port-in & helpful customer service!

published
1 comment
Lebara Mobile
parakram r.Lebara Mobile
Pandabill

PandabillGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Disgusting customer service

published

Purchased a starter pack for Lebara from the net, activated it and arranged to port my existing number about 10am Wednesday, it is now 6am Saturday and still not done. Calls to 'Customer Service' (about 6 now) get stock answer "We will escalate it to our technical team" but nothing happens!!
Asked to speak to a supervisor and was told someone would ring me back within 4 hours (Great) but nothing has transpired. I have lodged a complaint with the Telecommunications Ombudsman

2 comments
Lebara Mobile
Parak R.Lebara Mobile
Pandabill
Pandabill

The number I am trying to have ported is 0421882263

Robert97

Robert97Greater Melbourne (Inner), VIC

  • 3 reviews
  • 2 likes

Great value; didn't have porting issues

published

$30 SIM Starter is great value. Online activation didn't work so directed to call in. The guy sorted it in 5 mins, number ported in less than 20 minutes despite being told it would take 4 to 8 business hours. Uses Vodafone network which is very fast and good quality voice calls. Happy so far.

1 comment
Lebara Mobile
parakram r.Lebara Mobile

Hi Robert97,
Thank you for your review. We are pleased to know that your porting went through smoothly. We hope you enjoy Lebara Mobile services.
A hearty welcome from everyone here at Lebara!

Woolies.

published

Might i be so bold as to suggest that you chat with woolies concerning the process for activating your promotional sim cards. I would have saved me three 20 min calls to lebara over two days and three trips to wollies over two days to resolve.

1 comment
Lebara Mobile
parakram r.Lebara Mobile
Philip

PhilipGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 6 likes

Very bad service! No service despite payment made. Stay away from this operator

published

Made payment for their four weeks now, but no service. I did everything and initiated over 24(countless phone calls to them and emails) contacts with them and no service. Operator continually broke all their promises in getting back to me(the supervisors continually lied everytime!). Despite repeated requests for refund but they continually ignored my requests. Please stay away from this operator, unless you want to give away your money!!!

1 comment
Lebara Mobile
parakram r.Lebara Mobile
Tony

TonySouth East Queensland, QLD

  • 2 reviews
  • 1 like

Lebara mobile prepaid card

published

I purchased my prepaid card 01/02/19 from Woolworths Supermarket at Garden City QLD. Tried to activate the sim online with returning error message. I then rang the customer service number and was told that I can't activate my sim until I can post them the tax invoice.
I asked for refund and was told they won't give any refund as I have taken the sim card out from the pack.
Really terrible!!!

1 comment
Lebara Mobile
parakram r.Lebara Mobile
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Peter

PeterSurfers paradise

Good service

published

I bought a $29 SIM card from woolies that was half price lots of data and works really well thank you

1 comment
Lebara Mobile
parakram r.Lebara Mobile

If I could give 0 stars, I would

published

After waiting 11 days for my SIM card to arrive.
They sent me the wrong one. Refund was made.
Ridiculous.

No attempt to keep me with them, I supposed there is little you can do when the call starts with "Rants about story then requests refund*

Glad I experienced the end of the stick before I even activated my account.

3 comments
Lebara Mobile
parakram r.Lebara Mobile
Angry Customer
Angry Customer

28 days later. Stil no refund. I've escalated it to a bank dispute as instructed by PayPal.
No way will I engage with your staff again.
If I known you were using Vodafone, I wouldn't never purchased in the first place

Lebara Mobile
parakram r.Lebara Mobile
GyL

GyLMelbourne

  • 2 reviews

Not Getting better!.

published

I've been with Lebara for over a year now. International calls used to be of really good quality with fast connection, but in the last 3 months everytime I call overseas the quality is awful. They hear my voice with delays and apparently they are coming as a local number now, so they don't know I am the one who is actually calling, which is getting frustrating because most of the people do not answer unknown calls.
In Australia woks good in most of the places as well as the internet connection although sometimes is quite slow.

1 comment
Lebara Mobile
parakram r.Lebara Mobile
Deven

DevenMelbourne

  • 2 reviews
  • Verified customer

So far, so good!

published

So far I have been incredibly impressed with Lebara. It is cheap, uses the same network I had before, speeds and quality seem fine and they activated my service and ported my old number in 5 mins! Exceptional stuff, highly recommended for a cheap alternative using the Vodafone network.

1 comment
Lebara Mobile
parakram r.Lebara Mobile

Hi Deven,

Thank you for your review. We are pleased to know that you are enjoying Lebara Mobile services. Your recommendation means a lot to us.
A hearty welcome from everyone here at Lebara!

livingoracle

livingoracleMelbourne

  • 13 reviews
  • 8 likes

Terrible Service - I wish I could give it ZERO stars

published

Reliability : BAD
Data Speeds : BAD
Customer Service : BAD and No Love for Customers
Network Coverage : Below Average - Ok in Metro but Average to Bad outside Metro

******* Price and Call Plan Package : Excellent - the only good thing about their service is Price and Free International Calls

Data is unreliable.

Well great prices but what good if no service / no data download / No customer service to help.

2 comments
Lebara Mobile
parakram r.Lebara Mobile
livingoracle
livingoracle

how do i PM you ? no link ?

Page 3 of 21
See all Lebara Mobile reviews

Questions & Answers

Ravinder s.

Ravinder s.asked

My lebara sim is not working for outgoing call so please help me?

1 answer
Lebara Mobile
Parak R.Lebara Mobile

Hi Ravinder,

Thank you for reaching out to us. Please provide us with your Lebara Mobile number via private message and our team would get back to you ASAP.
Alternatively, you can write to us at care@lebara.com.au or call us at 1300126122 or 126122.
Looking forward to hearing from you.

Regards,
Team Lebara

Amanda S.

Amanda S.asked

Hello!
Me and my husband have our sim card not working anymore because we spent some time abroad and we didn’t use it for few months, how can we reactivate our sim card for using the same number in the Netherlands?
Thanks

1 answer
Lebara Mobile
Parak R.Lebara Mobile

Hi Amanda,

Thank you for reaching out to us. If you are referring to Lebara Mobile Australia, please send us your registered mobile number via private message and our team would get back to you. If your services are with Lebara Mobile Netherlands, please contact the team using the link below:

https://mobile.lebara.com/nl/nl/contact-us

Kind regards,
Team Lebara

Anomis

Anomisasked

Hello! I purchased an extraoption(all in international 30 euro), payed by card, but I didn't get anything. I have the prove of payment in my lebara account and that reference id. But how can I used that? My balance is still 0 euro..

No answers

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