- Verified purchase
Watch out for replacement battery costs (updated)
Update on the below.
Leitner has reached out to help resolve the battery issue although it was already out of warranty. I have updated the review to give them 5 star for the excellent customer service.
My battery died twice and unfortunately the second time it was out of warranty for a few months (because we didn’t charge it when not in used... really?)
Replacement costs for a new battery is $500. Wow! Yes $500.
That’s exactly half of the price of a new bike. So I guess I will have to throw the bike away or use it without the battery. Or fork out half a grand and it might die again anytime. :)
Five stars all round
Leitner understand good customer service and make an excellent product!
A quick phone call to check on a detail and my bike was dispatched within 24hrs. The online assembly manual is the best I have seen anywhere for anything, kudos! I was able to assemble the bike unassisted with one hand in plaster with the tools provided.
The bike is solid and a pleasure to ride. Maintenance instructions are clear and and simple, no special tools or skills required. A follow up email question was answered promptly and courteously, customer service is taken seriously and greatly appreciated.
Just what we needed.
Our Tirol and Libelle arrived safely,before expected. Both bikrs assembled without fuss.. Pre delivery settings were perfect and required no additional adjustments.
Riding these bikes is a joy to behold.
Anyone contemplating buying the Leitner product can do so without reservation.
We found the pre sale service helpful and courteous.
Made me feel like a kid again.
From the day we put the bikes together I haven't been of it. I am 71 years old and a bit overweight the pedal assist is really great. The disk brakes are terrific. I am going places on the bike that I thought would be to hard at my age. The bikes have given our lives a whole new dimension. If your are getting old and think that there is not much to look forward to, think again. There's plenty of life left.
Excellent Product and Service.
What a wonderful experience! Very fast delivery of a quality product. The downloaded manual is excellent, very user-friendly and the customer service is first class. This was bought for our disabled son who had struggled with riding his normal bike uphill and he just loves how easy he now does it.
Best retirement present!
Wow! What a great bike! I was hesitant because not only have I not owned a bike for many years, I have 2 very steep hills to get both out of, and back into, my suburb before I can get to a cycleway. I bought the 16Ah battery because I dreaded the thought of coming home after a long ride and having a drained battery and not being able to make it up the hill home. This bike does it comfortably, so I am very happy. Different levels of pedal-assist and gears are all easy to use. While I've only had it for a short time (after a quick delivery, and 2...hours of building it), I've woken up each morning excited to go for a ride. And it's fun! Having just retired, I wanted it as another form of exercise, and will also take it away in our caravan to further explore our wonderful country. Highly recommended!
Great price and customer service
Easy to assemble - all tools provided with useful instructions, value for money, good looking bike. Post sale customer service great. Throttle doesn’t compare to more expensive e bikes but pedal assist gets you up most hills with some effort. Has got my post knee replacement husband back in the saddle:)
Loving my Leitner Venice Stepthrough!
I bought the Venice step through 26 inch after a lot of measuring and research. Being 5' tall, I was a bit worried about the bike being too big, but my Huffy mountain bike is a 26, and the seat on it is 90cm, and the Venice is 66, so I figured it would be ok. I absolutely love it! Being upright in the seat was also a bonus, as the mountain bike makes you lean forward, putting strain on my neck and hands. The seat is lovely and comfortable too. I highly recommend this bike!
Great bike, am very happy !!
I have MS and need a bike that is reliable not just to get me there but to get me back as well with ease, its great !,
It is a solid structure, which folds to make it easier, The throttle unlock is fantastic to travel over grass or hills with ease, Thankyou
- Verified purchase
I bought a Venice Cruiser a few months ago for my wife. The delivery was exceptional. It came within 4 days of my order. The performance is also impressive. I weigh 75 kg and got up to 29 kph on flat terrain. This is in the unrestricted mode which is only for off road. Well worth the money. I also noticed it climbs hills quite well which I didn't think would be the case with a drum motor but it punches above it's weight.
- tyres & rims
- front suspension is amazing
- paint job.
- rides well without motor on ...
Absolutely love my bike!
What a fantastic bike, I ride it every weekend, I have one and my husband has another style Leitner bike. Have had both of them for around 7 months, great price and quality overall. The only thing I don't really like are the flimsy mudguards, hand grips could be an inch longer, everything else so far I am delighted with.
Great bike, good service, competitive price, nice people to deal with!
After using a couple of electric bikes in Europe for cycling trips and investigating buying one from a number of shops in Australia, I decided to go with an online order from Leitner and I couldn't fault their advice, delivery, service & followup. We live on top of a hill and I found that I was using my conventional bike less and less because of the pull to get home. I just love this bike, not just because it gets me from A to B, but because it is simply a joy to ride! I go anywhere and no longer plan routes according to the terrain and I can still get a good workout by turning off the power if I want to. Don't hesitate - these are good people!
Great bike great service
I have had the bike for 1 year now...I love it. It's a great commuter and it's fun to ride.. my 16 year old son also loves it as he uses it to get to commute to his part time job....last week the charger stop working. I rang up And the charger was promptly replaced under warranty.. so I am very happy with the product and the backup service.
I have MS & have difficulties cycling long distances. Bought the Venice cruiser & I'm extremely happy with it. Easy to assemble & fun to ride. It has opened up a whole new world for me. I highly recommend a Leitner electric bike & can't wait for my next ride!
Great Value and Great Bike
After visiting 3 bike shops in Canberra, I thought an electric bike was out of my price range. Then I saw reviews on this site about this bike. And I ordered one.
I am very happy with my dealings with Leitner. They delivered on time, kept in contact and the product is excellent value for money. The box was delivered to my home. It took us about 2 hours to put it together. The bike is comfortable and the battery is adequate for my riding.
I had some problems with the gear change slipping. I took it to a local bike shop and had it fixed/improved. At at cost of about $50, I thought it was well worthwhile.
I am very happy with my purchase.
what a great bike!
use it every day for getting to the shops. banking, supermarket etc,. Cant be without it as I have arthritis in the ankles which restricts my walking but now I can get around without any worries. This is a great product and well constructed and very solid and durable. I would recommend this bike to anyone
i love my electric bike, however the brakes are shocking, i live in a very hilly area, the back brakes squeal badly and wore out within weeks. Leitner offered to give my money back however that is not what I wanted, i will need to upgrade the brakes , i would think that Leitner need to build the bikes with better quality brakes, that is my only complaint
Its worth a 6 star review
My wife has just received her Leitner step through for Christmas. What fantastic pre-sale information, quick delivery, amazing after sales service, and what a great made quality bike. Its a great off road bike as well in my opinion, and my wife has to stop me from borrowing it from her, as its great when strong gusting winds are blowing against you, as it does in Ballina NSW where we live. It has exceeded our expectations, and she will be using it around the streets and beaches here a lot. We plan to take put it on the back of our Motorhome, ne...xt to my non electric bike, as it will be great especially when we are free camping, and we will be charging it up from our roof mounted solar panels via an inverter. The lights are excellent and so easy to operate, the braking is positive, and its a very comfortable ride. I particularly like the stand design which makes parking up and taking off effortless. Its worth a 6 star rating in my opinion, and to make life easier for two pensioners its great value for money. In addition it was well packed and the assembly was very easy.
Questions & Answers
Why wont my throttle work properly
Anne a couple of reasons i can relate. Firstly i suppose is the off button has been pushed perhaps accidentally .. press again to turn throttle on. Next, if you are holding brake leavers just a little, the electric throttle is disconnected. Next, if the bike is travelling above 6 kms/hr, the throttle is inactive, Next would be an operational situation if the throttle is being asked to drive the bike up a very steep incline of over very rutted road, i would suspect some difficulty for the throttle drive. The last thing i can think of is the battery is flat or very low. Above those suggestion, i would suggest speaking with Leitner to determine if a product defect is present. Cheers. Russ
Hi Anne, Can you please send us an email or give us a call, so we can discuss with you and understand what is happening please? Thank you and we will work with you on this. Thank you!
What is the weight of the Milan
Hi Sue. The weight less battery is approx 21 Kgs....the battery I think is approx 10 Kgs. While heavier than a regular push bike, I find I don't notice the weight being a problem, the electrics just take over when riding and I use the manual gears in low (gear 1) with no electrics when in tight spots,.... again no issue with the weight .... I'm in Perth if that helps with a test ride albeit the 26 model step through.
Where can I find the specs on these e- bikes . I’m trying to help my sister purchase an e-bike , I’m a cyclist and myself don’t know about them but with detail specs that would help after looking at the reviews I want to know about them .
Hi, thank you for your message. You can see the full range of Leitner products at https://www.leitner.com.au/ . In order to assist your sister to choose the right bike for her, please contact us to discuss further at 1300 856 725 or send us an email at firstname.lastname@example.org . Thank you and we look forward to hearing from you.
All details and specs are on the Leitner web page and the step through is covered at www.leitner.com.au/leitner-electric-bike-step-through-250w-red.html. If you live in Perth I'd be happy to show you our cruiser step through. Great bikes ..... My contact details on the Leitner web page. Good luck Russ
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