Outstanding and Personalised Customer Service
In 2 different occasions I have used Lendi's services for 2 small loans and though my loans were small they looked after me all the way. The communication is great, they keep you inform and they are really there to help.
I special thank to Stephen Sheard for his outstanding customer service and for keeping me informed all the way.
I can' thank you enough for your services and professionalism
Matt offered simple, easy to understand options then helped me navigate the application process with the minimum of fuss. Easy, friendly and great service. I would recommend this service to anyone. A painless and quick process compared to my previous experiences.
My experience with this Company was nothing short of great!
Being the skeptic that I am, I was very cautious to deal with Lendi, who has heard of Lendi , I haven't. However, my experience with this Company was nothing short of great! Many thanks to Igor for your excellent service; prompt, friendly and professional and to Tammi for your professionalism. I highly recommend Lendi to anyone with financing needs. The whole process became quite easy because of the team's efficiency.
LENDI is just amazing and so helpful always
Well what can I say, our broker is very professional and definitely knows her job, someone that always makes you feel like she really cares and only ever wants to help get the best out come :) she is very approachable and always just a phone call or text away with even the smallest, or sometimes even silly questions - she is always very re-assuring making a stressful process seem achievable ... Thank you your amazing
A google search led me to Lendi. From the first interaction they quickly understood my needs and the financier best suited to my personal situation. Service was warm, honest, thorough, and couldn't be happier with the outcome.
As a former personal banker for one of the majors, I appreciate just how professional and proficient Carly Lambourne and the Lendi team are.
Fantastic outcome - Home loan top up.
As with earlier experiences, this was another fantastic and successful experience led by Hari, Vivien and the Lendi team. They were supportive all the way and help me achieve the desired outcome. Thanks
persistence is the key
Matthew Wade was terrific supporting us through a complex application process. The first application was a nightmare through ANZ but we ended up with the outcome we wanted with another bank. Really professional and friendly and punctual which was great. recommend Matt and lendi highly.
I was impressed by the commitment the team displayed the entire process. They were extremely helpful. The rate was great and no surprise costs involved. I was given a choice of two suitable loans. Great customer service
Comedy of errors but not funny
I've used Lendi twice now and both times there was error after error causing extended delays. I went back the 2nd time because my current lender advised I had to because they referred me the 1st time. From issuing loan documents for the incorrect amount, constantly having to chase updates and being punted around to multiple different staff members it was an absolute joke. The bad service caused weeks of delays to the commencement of my home renovations, inconveniencing my family and my builder. Will not use them again and will not recommend to anyone.
Professional, knowledgeable and a breeze to deal with
What started out as a google search for interest rates in hope to get a better deal, has led to all complete and approved with a new bank within three days of being contacted by Lendi. Matthew was great to deal with and very knowledgeable. The process was easy and straight forward.
Excellent customer service and support
Right from the first call it has been an easy process.
Krishneel Kumar has been very professional to deal with.
He has saved us substantial money from our repayments.
Money we saved we can use to pay down our loan sooner & have some
extra breathing space.
Lendi are great.
Great service from Aiden from start to finish
We had a great experience, especially in regards to timeframes. We had a slight change of plans in our home loan product from what we initially wanted, but Aiden was very patient and helped us get exactly the right product for us.
Thank you Rish at Lendi
We are Extremely satisfied with the customer service i recieved from our broken Rish. He is fantastic and very knowlegable. Quickest loan turn around. Thank you so much for your assistance
The reviewer stated that an incentive was offered for this review
Hasan Mansur from Lendi was so helpful in securing a good home loan for us. He did all the negotiating on our behalf and made the process easy and straightforward. Highly Recommended.
Krishneel has supplied excellent advice and service. Has suggested the best approach for our needs and I'm looking forward to continuing with the loan process and I'm able to do the extension on my house
The customer service was fantastic there was no extra costs we are very satisfied with all the help we got to accomplish a main goal of refinancing And get a better Interest rate
So far the service through Lendi has been very prompt with good communication. Each step has been clear and well explained. I would have no problems in recommending to others. Thanks Mary.
Professional and excellent customer service
I’m so very happy with the level of customer service and communication. Steve was so thorough from start to finish. Professional and knowledgeable he is definitely an asset to the Lendi community.
Thomas was very helpful throughout the whole process start to finish was very easy to call at any time and helped simplify every thing down for me, thanks again mate
Get on board people it will change your life
Our consultant was Lamita, she is a true professional who has made this process so easy. Knocked 10 years off our loan, consolidated our debts and has secured our financial future through to retirement.
Fantastic company to deal with very professional
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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