Reviewer Photos & Videos
Easier than I thought , I highly recommend "Rishi Nanda".
I went through a new home loan process with Lendi and was looked after by Rishi Nanda. I appreciate his professionalism, responsiveness, generosity and guidance in helping with he whole process . Myself being new to the whole process - had a lot of silly questions but Rishi was very patient and understanding . My unconditional loan approval came through in 3 days (Already had a conditional preapproval).
I'd highly recommend "Rishi Nanda" in case you decide to call Lendi .
Great communication making the whole process stress-free
Buying our first home we were unsure of what to expect with the home loans process. Our loan specialist, Matt, helped us through the process explaining everything clearly. We received regular updates on our progress and had prompt communication if any further info was required by the lender. I would highly recommend Lendi, especially if you are a first home buyer.
An incredibly slow process with no result.
Our first and last experience with Lendi was not good at all. We had applied for Pre-approval last year in May to get an idea how much we can borrow but that didn't happen as excepted. Our Lendi Agent told us that if we have a contract, we would get the approval in 15 days, which never happened as we found our first dream home/land package. The day we paid $2000 to secure the land we got bad new saying our application has been rejected by the bank which was chosen by Lendi Agent. Then Lendi referred our application to another bank and after cha...sing and waiting for 2 months we got conditional approval and we paid 5% deposit in October. 2 months had past and we still didn't get the final approval. Long story short, we wasted 6 to 7 months following up with Lendi and didn't get any result. Luckily, we withdraw our application (before Christmas as we mentioned to our agent earlier) from Lendi. We made the best decision of our lives after we approached another Lender as we got our loan settled in 15 days. Everything is still the same situation (income etc.). Lendi took 8 to 9 months to get the Conditional Approval but with the new lender, we got our Unconditional/Final Approval within 15 days. Overall, our experience with Lendi was not great.
We bought our First home with Pepper Money!!
Great customer service, they supported me every step of the way. We tried to borrow from ANZ as we do all our personal and business banking with them but they said no, so we tried Pepper Money as we have a car loan with them, and Voila, we now own our very first home. The rates we received were very comparable and the repayments are almost as much as we were paying in rent, so we are very happy.
Fantastic Service and Timely updates
Thanks Sarah for your help and support to get the loan approved on time. Sarah was always updates me about loan status and any delays and highly appreciate her help during my loan process .Great experience with Lendi and once again Thanks to Sarah
Simply the Best
I registered with Lendi based on all the great reviews here and so I am pleased to add mine now. From start to finish Luis looked after us like a family member. We decided to stay with our bank (Westpac) and negotiate a better rate. Total time on the phone and providing paperwork was about 2 hours and we now have saved hundreds and have a rate comparative to the leading offers right now. I can't speak highly enough of Louis and his processes were upfront, straight forward and honest. Thank you Luis!
Mike S from Lendi- Made our Refinance So easy!!
We are so thankful to Mike S from Lendi for his time, effort, follow ups and easy transition. Mike S from Lendi saved us $5000 a year, helped us choose the best Mortgage broker for our needs and got us excited in the savings. He went over and above to help us with paperwork and always greeted us with Joy in his voice. The dashboard was very easy to use and helped us cut the time in half. We are truly blessed by Mike. We highly recommended Lendi and will use again.
Easy process, professional and friendly service, super quick turnaround
Customer service was great! I was kept fully informed throughout and was presented clearly with options available to me. The rate that I received with my existing lender was fantastic.
Excellent service and professionalism
The process from start to finish was efficient, seamless and professional. The brokers were contactable whenever and came back to you very promptly. The handover process to the next customer service person was also very professional. The online portal was also really well done and easy to understand and upload information. Couldn't fault. Thank you.
Very professional, timely and thorough
Ted was excellent initially in providing various options as per our requirements - covering pros and cons of all types of lenders.
Rae then took over and handled all communications between us and lender to provide a smooth settlement process with frequent updates. All costs were clearly communicated back to us.
Very happy and I have already recommended the Lendi Team to many of my friends who are looking to refinance or mortgage a new home.
Thank you Andrew for prompt service in actioning the rate review. Within a few hours of accepting the revised rates, the information was actioned to reflect on all my loans
Lendi helped us buy our First Home. We were helped through the process. Michael was always very quick to reply and informative in his responses. Seems like Lendi is a modern way to get your home load sorted. We signed most of our forms online and outside of regular business hours which was great as Lendi was very flexible.
Easy as can be.
Lendi helped us get off keystart loans which is a lift of a huge financial burden, due to high interests rates. They organised everything, answered any questions we had, no matter how stupid these questions might have been,Haha. I would highly recommend them.
Home Loan Process Simple & Easy
The whole process with the Lendi Team (Rax, Mary & Tammy) was 100%. Friendly and easy to speak to and super helpful. Any questions and issues, answers ASAP and always contactable. Would recommend to all.
Excellent communication and service
I had an amazing experience with Lendi for the purchase of my first home. My loan specialist, Matthew Wade, did an exceptional job at organising my loan to cater my situation, whilst keeping up with constant updates and providing expert advice for each step of the way. I highly recommend using Lendi, and highly recommend Matthew's services. He kept my loan in the safest of hands; he can be trusted with a loan as much as the Australian cricket team trusts a Matthew Wade as a wicket keeper!
Highly recommend. Customer service went above and beyond to provide guidance through a complex settlement process!
- Customer service from Matthew Wade was exceptional. He was informative, patient and available whenever I needed advice
- No hidden costs received to date
- competitive rates from a good lender HSBC
It’s a great experience to deal with Lendi with our first home loan process especially to Thomas Durham and team. Appreciate all the work they’ve done and I personally recommend him to my friends in searching for there home loan. Very mindful and experience with regards to his knowledge.
Thank you and well done Thomas!!
Arnel and Arlene
So much appreciation for their help
Alex went above and beyond and made sure he talked it all through with me and if I ever needed him he was fast to get back t9 me and rectify any issue I may have had
Tailored Service, Competitive rates, Updates and Follow-ups - THANK YOU BJ!
I had the absolute pleasure of working with BJ at Lendi.
Initially, I was skeptical about using an online mortgage loan service.
However, it was Saturday, I needed some advice, and I gave it a try.
I was impressed and very comfortable with the service I received.
BJ provided me the best rates on the market, personalized advice tailored to our financial situation, and he was available after hours.
BJ followed up each step of the loan, providing regular updates, follow-ups, and assisting with an early settlement!
Not a pleasant experience
In the beginning process was fine but service got bad around the settlement time. Even after number of reminders and follow ups nothing got changed and the experience overall was unpleasant.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Relationship manager -Lendi
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Relationship manager -Lendi
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
What happen to lendi network?
Relationship manager -Lendi
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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