Second time no better
They take way too long to get documents sorted. Then when there is a s notuff up takes a while to sort out. However it does get sorted out well and they are always polite and helpful. This is our third loan with them. The worst thing is you need AT LEAST 45-60 days to settle. Once they approve everything then you need to comply with the bank they choose for you. Fair enough but each loan has different requirements etc that take a while. Nothing beats having a bank manager. So they are good but their banks they deal with can drag things out.
Lamita was helpful and calmed me down while I was stressing out about organising my loan. She assisted with collating the documents I needed and kept me informed of what was going on. She found the best deal that suited my needs.
Westpac interest rate reduction
Very good customer service from Liam Jordan who managed to get the interest rate on my Westpac mortgage reduced. I can recommend Lendi, their staff are knowledgeable and worked well with me even though they were not able to offer any new products at this time.
So easy to deal with
I have no hesitation in recommending Lendi to help with finance! Josh was my Senior Loan Specialist and he has been so helpful from start to finish, I couldn't be happier with him. This is the way to go if you're looking for a loan - everything is done online and the response time has been fantastic. Josh took all the stress out of the process and I am very happy and thankful for his support.
Professional, Honest and Understanding
Lendi was great, they were super attentive and understanding. They worked hard and quick to get us the right loan and always kept us informed and were quick to answer all our questions
A great competitive loan from my desk. No real effort at all.
Lendi rep Karan made the application process so easy. He did all the work. My situation was not straightforward due to a deceased estate but Karan found the best product that suited my needs 100%. Everything was done from my computer, no travel or meetings at banks. Fully recommend Lendi to anyone.
The service was excellent and i was kept informed through the whole process and the final result was a good deal that suited my situation. Very profressional from start to finish.
Very satisfied outcome
I would recommend to anybody especially for the ones that can I have the time to muck around as this was my case being on the road all the time
Matthew Wade did a fantastic job of guiding me through the whole process from start to finish. He was always available to answer queries so I was fully informed of my options and able to make a sound decision without any pressure. It was such a worry-free journey for me thanks to Matt. And the Lendi platform makes the processing of paperwork super easy. Thanks for making me a very happy home owner!
Perfect professionalism by Matthew Wade from Lendi
I contacted Lendi via their web portal for a home loan for my first property in Fitzgibbon (Brisbane). I was contacted by Matthew Wade (Senior Home Loan Specialist) and my experience with him since his first call was absolutely fantastic. He advised me cheapest loan available in the market. His requirements related to documents were crisp and clear and his actions on my application were in a timely manner. Although my lender bank caused some nuisance at last stage due to an admin error at their end, but Matthew Wade's tireless efforts and const...ant escalation withing bank environment helped me to get the settlement done on the exact date as planned. Due to his professionalism and friendly behaviour and expertise in home loans, I could not resist myself to write this review for him. THANK YOU very much Matthew for your help!
If you are lucky enough to get Stephen Sheard, it's too easy. Thanks Stephen, 5 stars mate... The whole transaction was made very easy, from loading the documents to final settlement, pleasure having professionals looking after you.
Overall really good customer experience. My broker explained everything and was able to get me a better deal than expected . Settlement was handled incredibly well and the experience was far better than dealing directly with the bank ..
Julio was fantastic - he really made the process simple
Julio was always contactable and explained the process throughly. He went above and beyond to make it happen.
The ability to upload all documents through Lendi meant that I could get a loan without having downtime from work.
Exceptional support - thank you Lendi and Mike Esposito!
Mike Esposito provided exceptional support throughout the full home buying and financing journey including:
- going the extra mile in comprehensively searching the market to find a financing package to suit our unique needs
- always being available to answer our questions despite it taking a while for us to find the right home
- checking in with us at least daily in the stressful period between buying with "pre approval" and having the financing confirmed unconditionally. Given the heightened stress with the COVID19 situation Mike's empathy in ...
Owen has been there for me every step of the way, he always took the time to explain the processes, I could of fault anything customer service was exceptional , I highly recommend Lendi, thank you for the service you have provided , had a great experience and once again Thank you Owen for all of your work.
Lesta Dela Cruz has made this experience very simple. He has gone above and beyond to assist me with a new home loan. The knowledge that he shared to make what can be a stressful time a lot easier, never ceased to amaze me. He always made himself available when I was available as I work some silly times. Would recommend Lendi to anyone :-)
Great service from Roz
The customer service from Roz was far greater than I expected. Nothing was too much for her and she called at times that suited me, (nights andcweekend). I have not taken out the loan yet due to personal circumstances. As it stands now I am very satisfied with the the loan.
Very good service
Despite the fact that in the end we didn't complete the loan transaction, the service we got from Lendi was very professional. they always kept us informed and reacted quickly to requests. When they set a date for a certain step to be completed, it was. Thank you Jack Chen for your support and communications in this process.
Awesome and stress free
Dorian was a fabulous broker. He took all stress out of the process, was always available to answer questions, to help us understand the process, and get the best loan.
Great help and patient
Currently been working with my broker Jack and he has been very patient and pleasant with my questions and requests. We have now been approved on our new loan whilst lowering our current home loan. Now to find our dream home. Thank you for your hard work.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Relationship manager -Lendi
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Relationship manager -Lendi
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
What happen to lendi network?
Relationship manager -Lendi
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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