Lender told us that, despite a couple of late payments, we would be fine with a loan as she spoke to her relationship manager at the bank that she chose to go with and he said it would go through. After multiple stuff ups and constantly having to resubmit documents that I already had submitted, the loan was knocked back and the lender's response was "I tried as hard as I could". Now I am left without a loan and nowhere to live as we have sold our property and are exchanging in a week. THANKS LENDI - NEVER AGAIN.

I've used Lendi twice now and both times there was error after error causing extended delays. I went back the 2nd time because my current lender advised I had to because they referred me the 1st time. From issuing loan documents for the incorrect amount, constantly having to chase updates and being punted around to multiple different staff members it was an absolute joke. The bad service caused weeks of delays to the commencement of my home renovations, inconveniencing my family and my builder. Will not use them again and will not recommend to anyone.

guess they are big time scammers trying to get your personal information.
This was the first time I dealt with them . .
I sent an online enquiry to refinance my existing home loan . They were quick to get back to me and organise a valuation done . I was contacted by a person named [Name Removed] .
Post Valuation, I have been unable to get to them for an update . I have Tried and contacted them via email , direct phone Of the agent and their general number .
The agents phone goes directly to voice mail . When I contact the general number they take down my details and never get back to me .
Worst experience ever and never going to go ahead with them even if I get the beat offer as their service is appalling.

Process started off brilliantly with constant, clear communication....then Lendi dropped the ball and the process ended up taking 2 months! I didn't get the rate I was offered. My emails and phone calls were being ignored because they "forgot" or were "busy with other clients". Extremely unprofessional

Customer service not very good, loads of promises and deliver little. I was made to feel excited about the prospect of a better mortgage and then let down with no result. Rang to enquire about progress and got different person, knew nothing about my loan and sounded disinterested.

Approached Lendi to refinance my house and debts, December last year thought they would be great, but had nothing but issues with them.
The lack of knowledge regarding what paperwork is required and the lack of communication between broker and customer has been disgraceful.
Still getting messages to say our loan is with the loans team for 4 weeks on and further.
If they didn't want to do our loan they should be up front and tell you.
Not sure what they think they are doing?????
Very badly managed.
Even taking into the fact that Covid 19 came about I was able to organise finance through someone else
in just over a month.
All I can say is Wake up Lendi and if you, have sense about finance do not use these people too in experienced!

The customer service is non existent as I supplied all requested documentation and no word after a month so I sent an e-mail informing Lendi and the so called "Home Loan Specialist" of my displeasure at not hearing from Lendi and still no response and nearly 2 weeks have elapsed since my last e-mail.

I first submitted documents to a Lendi broker on 29/01/2020. We were told things were looking good and we put a contract on a house. 3 extensions on the contract later AND 9.5 weeks of back and forth with the broker. Nothing! I became frustrated and could not get a clear answer on where things were at. I spoke to the supervisor (who didn’t even get back to me until late the next day) who then informed me that no applications had even been submitted to any banks. I ended the relationship with Lendi and started over with another broker. Less than 2 weeks we had our contract unconditional. My advice is to steer clear of Lendi. An awful, quite traumatic experience that nearly lost us the house. I would give 0 stars if this review let me.

This is a hard time for everyone. I was in the middle of applying to refinance my property when COVID-19 hit and my broker at Lendi went totally silent. I emailed 3 time and even tried to call and message through the site and was met with contempt for even trying to communicate with these offices during this time. I have no idea if my application was submitted or if I even have a chance to refinance at a time that I really need to. I could lose my house now because I was waiting on Lendi and they greatly just let me down. I wouldn't trust these people to even respond to an email let alone get you a good deal on refinancing your home. How hard is it to return communication with a client? RUDE.

It took me months to work up the courage to book an appointment to get some advice as I had only just commenced seriously considering purchase of a home. But I finally did it. I booked an appointment. 30 minutes after appointment time. No phone call. Contacted the 1300 number. They took my details. 45 minutes later. I finally get a phone call. The consultant sounded disinterested and tired and I was embarrassed to talk about my position. I really don’t know if I will deal with Lendi when the time comes to purchase a home.

Posted abad review on Facebook about the customer service received.lendi got back to me straight away after the post and then still hasn't done anything about it see screen shots

Not satisfied at all! The guy didn’t mention to me that they applied the loan to Bank of Melbourne (which is under StGeorge) rather they always gave me impression that it’s StGeorge! That’s pathetic! I received a call from StGeorge that loan has been approved, even after that for no reason Lendi were asking documents after documents which have been provided to them several times. Finally I understood that Lendi didn’t let me know that the loan was from Bank of Melbourne when Lendi asked me for ID verification from Bank Of Melbourne. I was extremely frustrated. At last after three months of wastage of time I advised Lendi to cancel my application.

I contacted Lendi on a Saturday and my details were taken for someone to contact me re a possible investment home loan. I didn't realise when I contacted Lendi, that they also were also Domain Lending. When Lendi contacted me on the Monday, I advised the property had been sold and I no longer required a home loan. I thought that would be the end of it. In the next 18 hours, Lendi/Domain contacted me a total of four times. I ended up having to block the number on my phone. I finally had to contact them to plead with them to lose my number. If there's one way to lose my future business, it's to harass me. Good job!

I needed a place to live in a hurry so started looking for one. I contacted Lendi to help arrange finance. The initial contact was very positive and indicated that I could get a loan. Then speaking with the expert broker was told I could not get a loan. I had done the sums myself and could easliy service the amount I needed but because I was over 55, did not have a huge deposit and the shorter loan term thay give to older people was refused service. I then went with a specialist broker who had a 30 year loan sorted in days. Guess Lendi only want business from people who are easy and not prepared to go the extra mile.

These guys are relentless. I just wanted to have a quick look online to compare some home loan options, I specifically asked for no phone calls. I then got a phone call at least once a day for the next 3 weeks. I asked to please be taken off their call list and the guy on the phone would not listen. He continuously tried to keep me on the phone to the point that I had to hang up.

After comparing online, I've received several call attempts from Lendi. They utilise the required mobile number you provide to verify the comparison request without mentioning that they will then try to call you. While I'm sure it's burried in the copious terms and conditions somewhere, calls remains unsolicited and unwelcome.

I have used Lendi previously and found them amazing. Using it to get an investment property found them horrible to deal with, documents requested repeatedly, documents not understood or read, had no idea of salary packaging. Told that I needed a quick settlement as there were specific conditions, did not understand contacts and commitments.
Told that it would take 4 days now on day 6 with still no results. Will be looking elsewhere in future.

So So bad" we thought we would contact Lendi Pty Ltd to give them a go as we were wanting to purchasing a second investment property we did all that was required, and yet they did nothing! weeks past and we heard nothing, after a few weeks maybe months Lendi contacted us to ask us about our experience then apologized, we told them they "did nothing" so they put us at the top of the list, great, But they still did nothing!! we've never heard back from them, So in the end we went to ANZ out self and had our loan in 5 minutes, How easy it was.
Lendi you better get your bleeep together. Lendi even said they were going to use ANZ,
Thank you ANZ.
"Lendi we've never had such poor customer service EVER