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Lendi (page 2 of 7)
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Would never recommend these idiots
Lender told us that, despite a couple of late payments, we would be fine with a loan as she spoke to her relationship manager at the bank that she chose to go with and he said it would go through. After multiple stuff ups and constantly having to resubmit documents that I already had submitted, the loan was knocked back and the lender's response was "I tried as hard as I could". Now I am left without a loan and nowhere to live as we have sold our property and are exchanging in a week. THANKS LENDI - NEVER AGAIN.
2 comments
You cannot resolve the matter. I was lied to multiple times about how the loan would progress, then told that part of the reason I was declined was that I had been on a payment holiday due to being on... Read more
job keeper and when I said that so many people are on that the answer I got was "Well I'm not" - the sheer arrogance. Two experiences, two duds. You people suck.Similar opinion? Write a review on ProductReview.com.au!
theproudmarySouth East Queensland, QLD
Comedy of errors but not funny
I've used Lendi twice now and both times there was error after error causing extended delays. I went back the 2nd time because my current lender advised I had to because they referred me the 1st time. From issuing loan documents for the incorrect amount, constantly having to chase updates and being punted around to multiple different staff members it was an absolute joke. The bad service caused weeks of delays to the commencement of my home renovations, inconveniencing my family and my builder. Will not use them again and will not recommend to anyone.
1 comment
Relationship manager -Lendi
Hi, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss ... Read more
this further. Please reach out if you have any further questions or queries and we would be happy to assist you.Similar opinion? Write a review on ProductReview.com.au!
RoyKSydney, NSW
- 19 reviews
- 18 likes
Absolutely waste of time
Customer service [name removed] appeared to be so helpful and eager to assist at the beginning, Too good to be true, he asked for numerous documents and statement literally all finance history and banking details and affordability, name it ... but not once, over and over again because he delays so it has to be updated from one pay cycle to another. Doesn’t return call or email excusing birthday or family commitment and all crap. So to make you give up. What I am annoyed is that they get all your private information and do nothing but wasting yo...Read more
ur time and giving false promises. Don’t waste your time... they are too good to be true. Apply with major banks directly why do you need a broker who waste your time and cash out a bonus from your pocket?1 comment
Relationship manager -Lendi
Hi Roy, thank you for taking the time to review your experience with us. We’re so sorry to hear your experience was not an enjoyable one. We pride ourselves on our customer experience and we will be l... Read more
ooking into what happened. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.Similar opinion? Write a review on ProductReview.com.au!
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CoolproSydney, NSW
Very bad experience and will not use Lendi again
We signed up Lendi to help us with our home loan. The communication between us and the agent was very poor. No support and no clarity in what was happening with our application. The agent was never straight forward. We used his advice to put an offer on a house. In spite of asking him a number of times to get a pre-approval, he ignored our pleas. I wrote him an email asking for if there will be a problem if we put an offer. He advised that he had spoken to the BDM and said he was sure we could go ahead. We believe his words and decided to put a...Read more
n offer for a house. We did ask him about how much we could borrow to narrow down our search. We ended up putting an offer and tried to contact him about it. I wrote numerous emails asking him to contact us and also informed him of the offer. We never received any response. We received an email from the agent one day before the cooling off and he just said sorry and that he will look in to it. I was very scared in losing the initial deposit and asked him if he was confident in getting a loan. He advised that he doesn't see a problem. We extended the cooling off period. Again, there was no communication or messages. I was getting worried and wrote numerous emails asking him for an update. We asked the vendor if we could extend the cooling off period for a few more days and on the second last day before the cooling off period, the broker wrote an email saying that the application will take time and he wanted us to retract the lendi loan application. We have now last the initial deposit and has been a very harsh lesson. I would never use Lendi again and will certainly not recommend them to any of my friends. I replied to his email expressing my disappointment and received an email saying that the mail was not delivered. All I ask fellow people is to be aware of the loan process before approaching a broker.it is best to do your research and never trust anyone.1 comment
Relationship manager -Lendi
Hi There, thank you for taking the time to review your experience with us.
We’re so sorry to hear your experience was not an enjoyable one. We pride ourselves on our customer experience and we will be looking into what happened.... Read more
We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.Similar opinion? Write a review on ProductReview.com.au!
Deepu J.
- 10 reviews
- 16 likes
Scammers !!! Stay away
guess they are big time scammers trying to get your personal information.
This was the first time I dealt with them . .
I sent an online enquiry to refinance my existing home loan . They were quick to get back to me and organise a valuation done . I was contacted by a person named [Name Removed] .
Post Valuation, I have been unable to get to them for an update . I have Tried and contacted them via email , direct phone Of the agent and their general number .
The agents phone goes directly to voice mail . When I contact the general number they take down my details and never get back to me .
Worst experience ever and never going to go ahead with them even if I get the beat offer as their service is appalling.
5 comments
Relationship manager -Lendi
Hi DGJ, thank you for taking the time to review your experience with us. We’re so sorry to hear your experience has not an enjoyable one. We pride ourselves on our customer experience and we will be l... Read more
ooking into what happened. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.I have tried my beat to reach out but have not received any response so what do you mean by reach out ?
Relationship manager -Lendi
Thank you, we've sent you a private message already and can see you have responded to us, we'll be in contact with you regarding this as soon as possible.
Similar opinion? Write a review on ProductReview.com.au!
Frustrating Process. Constantly Ignored. Unprofessional service.
Process started off brilliantly with constant, clear communication....then Lendi dropped the ball and the process ended up taking 2 months! I didn't get the rate I was offered. My emails and phone calls were being ignored because they "forgot" or were "busy with other clients". Extremely unprofessional
1 comment
Relationship manager -Lendi
Hi Kellie, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to d... Read more
iscuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.Similar opinion? Write a review on ProductReview.com.au!
JenniferMetropolitan Adelaide, SA
- 2 reviews
- 1 like
Very Disappointed
Customer service not very good, loads of promises and deliver little. I was made to feel excited about the prospect of a better mortgage and then let down with no result. Rang to enquire about progress and got different person, knew nothing about my loan and sounded disinterested.
1 comment
Relationship manager -Lendi
Hi Jennifer, thank you for taking the time to bring to to our attention. Apologies if this has been your experience so far, it is by no means the type of customer experience we pride ourselves in prov... Read more
iding. We have sent you a private message here on Product Review if you kindly respond to us so we may look in to this as soon as possible.Similar opinion? Write a review on ProductReview.com.au!
Sharron C.South East Queensland, QLD
5-6 Months on!!!
Approached Lendi to refinance my house and debts, December last year thought they would be great, but had nothing but issues with them.
The lack of knowledge regarding what paperwork is required and the lack of communication between broker and customer has been disgraceful.
Still getting messages to say our loan is with the loans team for 4 weeks on and further.
If they didn't want to do our loan they should be up front and tell you.
Not sure what they think they are doing?????
Very badly managed.
Even taking into the fact that Covid 19 came about I was able to organise finance through someone else
in just over a month.
All I can say is Wake up Lendi and if you, have sense about finance do not use these people too in experienced!
2 comments
Relationship manager -Lendi
Hi Sharron, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and we will be looking into what has happened. We'll send you a private message to... Read more
discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.For us that is probably to late now.
Similar opinion? Write a review on ProductReview.com.au!
PBRSydney, NSW
- 2 reviews
Supplied all documents no word after 1 month
The customer service is non existent as I supplied all requested documentation and no word after a month so I sent an e-mail informing Lendi and the so called "Home Loan Specialist" of my displeasure at not hearing from Lendi and still no response and nearly 2 weeks have elapsed since my last e-mail.
2 comments
Relationship manager -Lendi
Hi There, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and we will be looking into what has happened. We'll send you a private message to d... Read more
iscuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.Hi,
I submitted all required documents with Lendi on 18/04/20 and received an e-mail confirming this from [Name Removed] on 20/04/20 and this is the last I have heard from Lendi despite me sending ano... Read more
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Elisha
- 2 reviews
- 1 like
Terrible and painful experience that got us no where.
I first submitted documents to a Lendi broker on 29/01/2020. We were told things were looking good and we put a contract on a house. 3 extensions on the contract later AND 9.5 weeks of back and forth with the broker. Nothing! I became frustrated and could not get a clear answer on where things were at. I spoke to the supervisor (who didn’t even get back to me until late the next day) who then informed me that no applications had even been submitted to any banks. I ended the relationship with Lendi and started over with another broker. Less than 2 weeks we had our contract unconditional. My advice is to steer clear of Lendi. An awful, quite traumatic experience that nearly lost us the house. I would give 0 stars if this review let me.
1 comment
Relationship manager -Lendi
Hi Elisha, We are sorry to hear this has been your experience. At Lendi, customer service is at the forefront of everything we do and it certainly does not seem like this has been your experience. I h... Read more
ave sent you a private message so we can look in to this further. Please respond when you canSimilar opinion? Write a review on ProductReview.com.au!
SimoneGreater Melbourne (Inner), VIC
- 3 reviews
- 1 like
Rude staff and no communication at all
This is a hard time for everyone. I was in the middle of applying to refinance my property when COVID-19 hit and my broker at Lendi went totally silent. I emailed 3 time and even tried to call and message through the site and was met with contempt for even trying to communicate with these offices during this time. I have no idea if my application was submitted or if I even have a chance to refinance at a time that I really need to. I could lose my house now because I was waiting on Lendi and they greatly just let me down. I wouldn't trust these people to even respond to an email let alone get you a good deal on refinancing your home. How hard is it to return communication with a client? RUDE.
2 comments
Relationship manager -Lendi
Hi Simone, thank you for taking the time to review your experience with us. We’re so sorry to hear this was your experience. We pride ourselves on our customer experience and we will be looking into ... Read more
what happened. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.Relationship manager -Lendi
Hi Simone, by way of update we have attempted to contact you through private message on Product Review and have not heard back. We have also looked at all our recent accounts and can't seem to find a ... Read more
match against the information we have on you, a bit limited. We would really appreciate it if you could respond to our private message as we are wanting to get to the bottom of this ASAP and see what we can do to assist in these very trying times. Regards, The Lendi TeamSimilar opinion? Write a review on ProductReview.com.au!
Kushla G.South East Queensland, QLD
Never got a phone call
It took me months to work up the courage to book an appointment to get some advice as I had only just commenced seriously considering purchase of a home. But I finally did it. I booked an appointment. 30 minutes after appointment time. No phone call. Contacted the 1300 number. They took my details. 45 minutes later. I finally get a phone call. The consultant sounded disinterested and tired and I was embarrassed to talk about my position. I really don’t know if I will deal with Lendi when the time comes to purchase a home.
1 comment
Relationship manager -Lendi
Hi Kushla, thank you for taking the time to review your experience with us. We’re so sorry to hear your experience was not an enjoyable one. We pride ourselves on our customer experience and we will b... Read more
e looking into what happened. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.Similar opinion? Write a review on ProductReview.com.au!
R.R
- 2 reviews
- 1 like
Bad Customer Service and Loan not processed for Over 4 weeks
Posted abad review on Facebook about the customer service received.lendi got back to me straight away after the post and then still hasn't done anything about it see screen shots
1 comment
Relationship manager -Lendi
Hi Robert, thank you for taking the time to review your experience with us. We’re so sorry to hear your experience was not an enjoyable one. We understand that Henry had communicated with you - we are... Read more
currently looking into this with you and are working to an outcome to rectify your experience. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.Similar opinion? Write a review on ProductReview.com.au!
AnonymousSydney, NSW
Avoid Lendi!
Not satisfied at all! The guy didn’t mention to me that they applied the loan to Bank of Melbourne (which is under StGeorge) rather they always gave me impression that it’s StGeorge! That’s pathetic! I received a call from StGeorge that loan has been approved, even after that for no reason Lendi were asking documents after documents which have been provided to them several times. Finally I understood that Lendi didn’t let me know that the loan was from Bank of Melbourne when Lendi asked me for ID verification from Bank Of Melbourne. I was extremely frustrated. At last after three months of wastage of time I advised Lendi to cancel my application.
1 comment
Relationship manager -Lendi
Hi there, thank you for taking the time to review your experience with us. We’re so sorry to hear your experience was not an enjoyable one. We pride ourselves on our customer experience and we will be... Read more
looking into what happened. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.Similar opinion? Write a review on ProductReview.com.au!
urbandesignerSouth East Queensland, QLD
- 24 reviews
- 35 likes
Painful harassing phone calls.
I contacted Lendi on a Saturday and my details were taken for someone to contact me re a possible investment home loan. I didn't realise when I contacted Lendi, that they also were also Domain Lending. When Lendi contacted me on the Monday, I advised the property had been sold and I no longer required a home loan. I thought that would be the end of it. In the next 18 hours, Lendi/Domain contacted me a total of four times. I ended up having to block the number on my phone. I finally had to contact them to plead with them to lose my number. If there's one way to lose my future business, it's to harass me. Good job!
1 comment
Relationship manager -Lendi
Hi there, thank you for taking the time to leave a review. We do call customers who access our site as we want to ensure we are providing you with interest rates that are relevant to your situation. I... Read more
f you advise our team you're just having a look and don't need further calls they'll be more than happy to ensure we don't call you further. We apologize for any inconvenience we may have caused, if you need anything all please feel free to reach out to us directly through atyourservice@lendi.com.au. Thanks!Similar opinion? Write a review on ProductReview.com.au!
Find out how Lendi compares to other Home Loans
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Over 55, Don't bother
I needed a place to live in a hurry so started looking for one. I contacted Lendi to help arrange finance. The initial contact was very positive and indicated that I could get a loan. Then speaking with the expert broker was told I could not get a loan. I had done the sums myself and could easliy service the amount I needed but because I was over 55, did not have a huge deposit and the shorter loan term thay give to older people was refused service. I then went with a specialist broker who had a 30 year loan sorted in days. Guess Lendi only want business from people who are easy and not prepared to go the extra mile.
1 comment
Relationship manager -Lendi
Hi there, thanks for taking the time to leave Lendi a review. We apologize to hear of your disappointment. We would like to investigate your experience further and see how we can help. We will reach out via private message to explore further.
Similar opinion? Write a review on ProductReview.com.au!
Never ending phone calls
These guys are relentless. I just wanted to have a quick look online to compare some home loan options, I specifically asked for no phone calls. I then got a phone call at least once a day for the next 3 weeks. I asked to please be taken off their call list and the guy on the phone would not listen. He continuously tried to keep me on the phone to the point that I had to hang up.
1 comment
Relationship manager -Lendi
Hi Georgia, thank you for taking the time to leave a review. We do call customers who access our site as we want to ensure we are providing you with interest rates that are relevant to your situation.... Read more
If you advise our team you're just having a look and don't need further calls they'll be more than happy to ensure we don't call you further. We apologize for any inconvenience we may have caused, if you need anything all please feel free to reach out to us directly through atyourservice@lendi.com.au. Thanks!Similar opinion? Write a review on ProductReview.com.au!
Sam CNSW, 2480
- 19 reviews
- 18 likes
Expect to be receive unsolicited calls if you compare with Lendi
After comparing online, I've received several call attempts from Lendi. They utilise the required mobile number you provide to verify the comparison request without mentioning that they will then try to call you. While I'm sure it's burried in the copious terms and conditions somewhere, calls remains unsolicited and unwelcome.
3 comments
Relationship manager -Lendi
Hi Sam, thank you for taking the time to leave a review. We do call customers who access our site as we want to ensure we are providing you with interest rates that are relevant to your situation. If ... Read more
you advise our team you're just having a look and don't need further calls they'll be more than happy to ensure we don't call you further. We apologize for any inconvenience we may have caused, we will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.Perhaps something for your business to consider, providing a mobile number for verification purposes is not an invitation for your representatives to call. If you do intend to utilise personal informa... Read more
tion to call people performing a comparison, be open and honest about it. There's a reason Lendi doesn't mention openly that they will use the personal information offered for "verification".Relationship manager -Lendi
Thank you for your valuable feedback, we are always looking at improving our services and we will ensure this is passed on to the relevant department for feedback purposes.
As mentioned please do not... Read more
hesitate to reach out to us at any point if you would like further assistance with a home loan.Similar opinion? Write a review on ProductReview.com.au!
Looking for alternative poor service
I have used Lendi previously and found them amazing. Using it to get an investment property found them horrible to deal with, documents requested repeatedly, documents not understood or read, had no idea of salary packaging. Told that I needed a quick settlement as there were specific conditions, did not understand contacts and commitments.
Told that it would take 4 days now on day 6 with still no results. Will be looking elsewhere in future.
1 comment
Relationship manager -Lendi
Hi Toni, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to dis... Read more
cuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.Similar opinion? Write a review on ProductReview.com.au!
no1adamgGreater Melbourne (Outer), VIC
- 2 reviews
Lendi so so bad, 0 stars
So So bad" we thought we would contact Lendi Pty Ltd to give them a go as we were wanting to purchasing a second investment property we did all that was required, and yet they did nothing! weeks past and we heard nothing, after a few weeks maybe months Lendi contacted us to ask us about our experience then apologized, we told them they "did nothing" so they put us at the top of the list, great, But they still did nothing!! we've never heard back from them, So in the end we went to ANZ out self and had our loan in 5 minutes, How easy it was.
Lendi you better get your bleeep together. Lendi even said they were going to use ANZ,
Thank you ANZ.
"Lendi we've never had such poor customer service EVER
1 comment
Relationship manager -Lendi
Hi there, thank you for taking the time to review your experience with us. We’re so sorry to hear your experience was not an enjoyable one. We pride ourselves on our customer experience and we will be... Read more
looking into what happened. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Dipsasked
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Thanks,
Dipti Sheth
1 answer
Relationship manager -Lendi
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
GKrishasked
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
1 answer
Relationship manager -Lendi
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
Babakura abatchaasked
What happen to lendi network?
1 answer
Relationship manager -Lendi
Hi Babakura,
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
Details
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Relationship manager -Lendi
Hey there, Thank you for taking the time to leave us a review. We have reached out to you via private message here on product review so we can look into this further. We look forward to resolving this matter with you.