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Lendi

Lendi (page 2 of 7)

4.6 from 1,929 reviews · View Statistics

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Would never recommend these idiots

published

Lender told us that, despite a couple of late payments, we would be fine with a loan as she spoke to her relationship manager at the bank that she chose to go with and he said it would go through. After multiple stuff ups and constantly having to resubmit documents that I already had submitted, the loan was knocked back and the lender's response was "I tried as hard as I could". Now I am left without a loan and nowhere to live as we have sold our property and are exchanging in a week. THANKS LENDI - NEVER AGAIN.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan used forSecond Home
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2 comments
Lendi
Relationship manager -Lendi

Hey there, Thank you for taking the time to leave us a review. We have reached out to you via private message here on product review so we can look into this further. We look forward to resolving this matter with you.

SGT
SGT
theproudmary

theproudmarySouth East Queensland, QLD

Comedy of errors but not funny

published

I've used Lendi twice now and both times there was error after error causing extended delays. I went back the 2nd time because my current lender advised I had to because they referred me the 1st time. From issuing loan documents for the incorrect amount, constantly having to chase updates and being punted around to multiple different staff members it was an absolute joke. The bad service caused weeks of delays to the commencement of my home renovations, inconveniencing my family and my builder. Will not use them again and will not recommend to anyone.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateAugust 2020
Loan used forRenovation
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1 comment
Lendi
Relationship manager -Lendi
RoyK

RoyKSydney, NSW

  • 19 reviews
  • 18 likes

Absolutely waste of time

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
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1 comment
Lendi
Relationship manager -Lendi
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Coolpro

CoolproSydney, NSW

Very bad experience and will not use Lendi again

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
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1 comment
Lendi
Relationship manager -Lendi
Deepu J.

Deepu J.

  • 10 reviews
  • 16 likes

Scammers !!! Stay away

published

guess they are big time scammers trying to get your personal information.
This was the first time I dealt with them . .
I sent an online enquiry to refinance my existing home loan . They were quick to get back to me and organise a valuation done . I was contacted by a person named [Name Removed] .
Post Valuation, I have been unable to get to them for an update . I have Tried and contacted them via email , direct phone Of the agent and their general number .
The agents phone goes directly to voice mail . When I contact the general number they take down my details and never get back to me .
Worst experience ever and never going to go ahead with them even if I get the beat offer as their service is appalling.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
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5 comments
Lendi
Relationship manager -Lendi
Deepu J.
Deepu J.

I have tried my beat to reach out but have not received any response so what do you mean by reach out ?

Lendi
Relationship manager -Lendi

Thank you, we've sent you a private message already and can see you have responded to us, we'll be in contact with you regarding this as soon as possible.

Frustrating Process. Constantly Ignored. Unprofessional service.

published

Process started off brilliantly with constant, clear communication....then Lendi dropped the ball and the process ended up taking 2 months! I didn't get the rate I was offered. My emails and phone calls were being ignored because they "forgot" or were "busy with other clients". Extremely unprofessional

Incentivised ReviewNo
Loan TypeSplit
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
Jennifer

JenniferMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Very Disappointed

published

Customer service not very good, loads of promises and deliver little. I was made to feel excited about the prospect of a better mortgage and then let down with no result. Rang to enquire about progress and got different person, knew nothing about my loan and sounded disinterested.

Transparency
Customer Service
Timeliness
Incentivised ReviewNo
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1 comment
Lendi
Relationship manager -Lendi
Sharron C.

Sharron C.South East Queensland, QLD

5-6 Months on!!!

published

Approached Lendi to refinance my house and debts, December last year thought they would be great, but had nothing but issues with them.
The lack of knowledge regarding what paperwork is required and the lack of communication between broker and customer has been disgraceful.
Still getting messages to say our loan is with the loans team for 4 weeks on and further.
If they didn't want to do our loan they should be up front and tell you.
Not sure what they think they are doing?????
Very badly managed.
Even taking into the fact that Covid 19 came about I was able to organise finance through someone else
in just over a month.
All I can say is Wake up Lendi and if you, have sense about finance do not use these people too in experienced!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan used forRefinancing
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2 comments
Lendi
Relationship manager -Lendi
Sharron C.
Sharron C.

For us that is probably to late now.

PBR

PBRSydney, NSW

  • 2 reviews

Supplied all documents no word after 1 month

published

The customer service is non existent as I supplied all requested documentation and no word after a month so I sent an e-mail informing Lendi and the so called "Home Loan Specialist" of my displeasure at not hearing from Lendi and still no response and nearly 2 weeks have elapsed since my last e-mail.

Transparency
Customer Service
Incentivised ReviewNo
Loan used forRefinancing
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2 comments
Lendi
Relationship manager -Lendi
PBR
PBR
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Elisha

Elisha

  • 2 reviews
  • 1 like

Terrible and painful experience that got us no where.

published

I first submitted documents to a Lendi broker on 29/01/2020. We were told things were looking good and we put a contract on a house. 3 extensions on the contract later AND 9.5 weeks of back and forth with the broker. Nothing! I became frustrated and could not get a clear answer on where things were at. I spoke to the supervisor (who didn’t even get back to me until late the next day) who then informed me that no applications had even been submitted to any banks. I ended the relationship with Lendi and started over with another broker. Less than 2 weeks we had our contract unconditional. My advice is to steer clear of Lendi. An awful, quite traumatic experience that nearly lost us the house. I would give 0 stars if this review let me.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
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1 comment
Lendi
Relationship manager -Lendi
Simone

SimoneGreater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like

Rude staff and no communication at all

published

This is a hard time for everyone. I was in the middle of applying to refinance my property when COVID-19 hit and my broker at Lendi went totally silent. I emailed 3 time and even tried to call and message through the site and was met with contempt for even trying to communicate with these offices during this time. I have no idea if my application was submitted or if I even have a chance to refinance at a time that I really need to. I could lose my house now because I was waiting on Lendi and they greatly just let me down. I wouldn't trust these people to even respond to an email let alone get you a good deal on refinancing your home. How hard is it to return communication with a client? RUDE.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan used forRefinancing
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2 comments
Lendi
Relationship manager -Lendi
Lendi
Relationship manager -Lendi
Kushla G.

Kushla G.South East Queensland, QLD

Never got a phone call

published

It took me months to work up the courage to book an appointment to get some advice as I had only just commenced seriously considering purchase of a home. But I finally did it. I booked an appointment. 30 minutes after appointment time. No phone call. Contacted the 1300 number. They took my details. 45 minutes later. I finally get a phone call. The consultant sounded disinterested and tired and I was embarrassed to talk about my position. I really don’t know if I will deal with Lendi when the time comes to purchase a home.

Transparency
Customer Service
Incentivised ReviewNo
1 comment
Lendi
Relationship manager -Lendi
R.R

R.R

  • 2 reviews
  • 1 like

Bad Customer Service and Loan not processed for Over 4 weeks

published

Posted abad review on Facebook about the customer service received.lendi got back to me straight away after the post and then still hasn't done anything about it see screen shots

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
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1 comment
Lendi
Relationship manager -Lendi
Anonymous

AnonymousSydney, NSW

Avoid Lendi!

published

Not satisfied at all! The guy didn’t mention to me that they applied the loan to Bank of Melbourne (which is under StGeorge) rather they always gave me impression that it’s StGeorge! That’s pathetic! I received a call from StGeorge that loan has been approved, even after that for no reason Lendi were asking documents after documents which have been provided to them several times. Finally I understood that Lendi didn’t let me know that the loan was from Bank of Melbourne when Lendi asked me for ID verification from Bank Of Melbourne. I was extremely frustrated. At last after three months of wastage of time I advised Lendi to cancel my application.

Incentivised ReviewNo
1 comment
Lendi
Relationship manager -Lendi
urbandesigner

urbandesignerSouth East Queensland, QLD

  • 24 reviews
  • 35 likes

Painful harassing phone calls.

published

I contacted Lendi on a Saturday and my details were taken for someone to contact me re a possible investment home loan. I didn't realise when I contacted Lendi, that they also were also Domain Lending. When Lendi contacted me on the Monday, I advised the property had been sold and I no longer required a home loan. I thought that would be the end of it. In the next 18 hours, Lendi/Domain contacted me a total of four times. I ended up having to block the number on my phone. I finally had to contact them to plead with them to lose my number. If there's one way to lose my future business, it's to harass me. Good job!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
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1 comment
Lendi
Relationship manager -Lendi
Home Loans

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Over 55, Don't bother

published

I needed a place to live in a hurry so started looking for one. I contacted Lendi to help arrange finance. The initial contact was very positive and indicated that I could get a loan. Then speaking with the expert broker was told I could not get a loan. I had done the sums myself and could easliy service the amount I needed but because I was over 55, did not have a huge deposit and the shorter loan term thay give to older people was refused service. I then went with a specialist broker who had a 30 year loan sorted in days. Guess Lendi only want business from people who are easy and not prepared to go the extra mile.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan used forFirst Home
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1 comment
Lendi
Relationship manager -Lendi

Hi there, thanks for taking the time to leave Lendi a review. We apologize to hear of your disappointment. We would like to investigate your experience further and see how we can help. We will reach out via private message to explore further.

Never ending phone calls

published

These guys are relentless. I just wanted to have a quick look online to compare some home loan options, I specifically asked for no phone calls. I then got a phone call at least once a day for the next 3 weeks. I asked to please be taken off their call list and the guy on the phone would not listen. He continuously tried to keep me on the phone to the point that I had to hang up.

Incentivised ReviewNo
1 comment
Lendi
Relationship manager -Lendi
Sam C

Sam CNSW, 2480

  • 19 reviews
  • 18 likes

Expect to be receive unsolicited calls if you compare with Lendi

published

After comparing online, I've received several call attempts from Lendi. They utilise the required mobile number you provide to verify the comparison request without mentioning that they will then try to call you. While I'm sure it's burried in the copious terms and conditions somewhere, calls remains unsolicited and unwelcome.

Incentivised ReviewNo
3 comments
Lendi
Relationship manager -Lendi
Sam C
Sam C
Lendi
Relationship manager -Lendi

Looking for alternative poor service

published

I have used Lendi previously and found them amazing. Using it to get an investment property found them horrible to deal with, documents requested repeatedly, documents not understood or read, had no idea of salary packaging. Told that I needed a quick settlement as there were specific conditions, did not understand contacts and commitments.
Told that it would take 4 days now on day 6 with still no results. Will be looking elsewhere in future.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
See all answers
1 comment
Lendi
Relationship manager -Lendi
no1adamg

no1adamgGreater Melbourne (Outer), VIC

  • 2 reviews

Lendi so so bad, 0 stars

published

So So bad" we thought we would contact Lendi Pty Ltd to give them a go as we were wanting to purchasing a second investment property we did all that was required, and yet they did nothing! weeks past and we heard nothing, after a few weeks maybe months Lendi contacted us to ask us about our experience then apologized, we told them they "did nothing" so they put us at the top of the list, great, But they still did nothing!! we've never heard back from them, So in the end we went to ANZ out self and had our loan in 5 minutes, How easy it was.
Lendi you better get your bleeep together. Lendi even said they were going to use ANZ,
Thank you ANZ.
"Lendi we've never had such poor customer service EVER

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan Start DateNovember 2019
Loan used forHome Construction
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1 comment
Lendi
Relationship manager -Lendi
Page 2 of 7
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Questions & Answers

Dips

Dipsasked

Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.

Thanks,
Dipti Sheth

1 answer
Lendi
Relationship manager -Lendi

Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.

GKrish

GKrishasked

I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.

Are you aware of any fake or paid reviews ?

1 answer
Lendi
Relationship manager -Lendi

Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.

Babakura abatcha

Babakura abatchaasked

What happen to lendi network?

1 answer
Lendi
Relationship manager -Lendi

Hi Babakura,

I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.

Get an answer from our members and Lendi representatives

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