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They missed our first phone appointment and then when we eventually made an application for a home loan. Their online system didn’t work well and it took multiple attempts to upload documents. We waited 3 weeks and heard nothing back from our broker. When we called and emailed, they ignored us for 2 weeks. 6 weeks later the broker told us that he dropped the ball and forgot to submit the application. Terrible customer service. Stay away!
Did we get the only bad Lendi Broker?
We went back to Lendi as the last time we used them 3 years ago they were brilliant. Unfortunately the same can't be said for the service we've received this time; barely any communication and when our broker does communicate it's because she's missed a step, forgot to get information from us etc. The constant run around has been a joke. We're 4 weeks into it and still waiting on her to reply to an email about our application which is marked as with the bank for approval. My partners ready to cancel the application and go elsewhere.
Very disappointed -
We approached Lendi for a loan for an investment property and our initial experience was good. We were told that the approval would be through in a day or two at the latest, then when this didn't happen, we were told the same again. In good faith we let the subject to finance clause on our purchase lapse and were still waiting for approval 11 business days from the first contact despite providing all documents in a timely manner. (We had a standard QLD 30 day settlement so time is of the essence here.) Received an email from Lendi to say that...the application had been submitted but on calling ING, the lender, as per a text message to activate our account, we discovered that the application had not in fact even been submitted in full. Our calls and emails went unanswered so we went to one of the big four banks and had approval in 24 hours and documents signed in 2 days! What a waste of time! Lots of flashy emails from Lendi but no action. Very disappointing.
Lack of customer service
I was told about 20 days to here if loan excepted 2 months many phones calls and emails later still no reply if I could give a zero I would
A waste of time.
They don’t really know what they are doing or what to ask for till 2 months into the process and then to update all the documents again and finally giving a bad recommendation., which you will then not proceed. If this could all be upfront saying you time and stress and just gone with others...
Don´t waste your time.
They keep delaying and dragging with useless emails. They don´t get back to you promptly . Always aim for big respectable companies. They never get back to you and never answer to your call. Horrible experience . Zero out of 10
Useless Mortgage Brokers
Had a refinance application through these guys. Waste of 4 months. The broker's phone just went straight to voicemail every time. Poor communication. Didn't get my application processed for 2 months. When asked for update, every time I was told "We are still waiting to hear from the lender". They dragged this for another 2 months. Broker gave crap stories like "My manager is talking to ING's national manager to get an update", as if we don't know they have a dedicated broker's assistance team which can at least give an update and reason of delay. Do yourself a favor guys, and apply elsewhere.
Unfortunately, I can't recommend Lendi
5 weeks in and we still don't know if a simple refinance will go ahead even after Lendi banker advises things to do, to have it approved, and we're still waiting for a response. It's been a pretty poor experience. My recommendation is see your existing bank and advise them your looking to refinance for $$$ etc amount and see if they can match it. Done in 5 minutes... Lendi.... 5 weeks and still can't advise on outcome but requests you to adjust other banking & still can't get it finalised... Unfortunately, and I really mean unfortunately (as I've used other brokers), I just can't recommend them.
Information provided was consistently incorrect and misleading causing us to almost lose the house we purchased.
Unfortunately, I had no end of issues with Lendi throughout my loan application process. I had to consistently follow up to ensure items were completed. Lendi provided false and misleading information on numerous occasions, including from both the brokers manager and also the senior sales manager.
I only decided to go with a broker as I am extremely time poor due to work and family commitments.
I am extremely fortunate to work in lending and have an understanding of the loan process. If I did not have this experience, I would have lost the ...house I had purchased due to Lendi. Lendi continuously refused to escalate our loan application even though it was a purchase settlement and I submitted our application before making an offer on a house, on top of this, I also allowed an extended 21 days for finance giving a total of over 25 days to organise finance. Lendi never took any responsibility for their shortcomings and continuously blamed the lender. After extensive discussions with the head of credit for the lender, they advised that all the information I had been provided by Lendi had been incorrect. Further to this, the senior sales manager, [Name Removed] really needs to take some courses in how to speak with customers, he was extremely arrogant and had absolutely no empathy for our situation.
Spoke to a customer service representative for almost three hours on the phone. Scanned all my documents through and was rejected because I receive a TAC (transport accident commission) wage because of my husband recently passing away. This wage is consistent until my children at least finish Secondary School. At the moment my children are 1 and 3 years old. I owe very little on my mortgage and only wanted to get a better interest rate. The person I spoke to in the credit department was very rude.
My Experience was totally bad
My initial experience was OK, Once signed up with them experience was horrible.
Lack of communication, In experience staffs, unnecessary documents asking for loan, Not willing to listen customer properly. Simply wasting customers time. Not recommended at all
Poor response times
Our experience initially with Lendi was incredible. The person we spoke was very helpful, clearly knowledge and set what seemed like a realistic response time and process to refinancing and applying for a new loan. However we were told that the next step would be reviewing and finalising our submission 2-3 business days after our last conversation, it’s now been over 2 weeks with nothing. I have emailed, used their platform to send messages to the relevant broker and rung twice to leave a message, where the representative promised I would have my call returned. Really disappointing considering what was our initial experience!!!
Broker was really nice but unable to be effective when dealing with a lender issue, and the company could not/did not pre-empt the problem or have the means to solve it, and now I’m out of pocket for a series of delays. Very disappointing experience after what had been a promising start.
We had 2 appointments with Lendi, then we had a third one booked to go over all the options. They missed the appointment time we had booked and we never heard back from them.
Would never recommend these idiots
Lender told us that, despite a couple of late payments, we would be fine with a loan as she spoke to her relationship manager at the bank that she chose to go with and he said it would go through. After multiple stuff ups and constantly having to resubmit documents that I already had submitted, the loan was knocked back and the lender's response was "I tried as hard as I could". Now I am left without a loan and nowhere to live as we have sold our property and are exchanging in a week. THANKS LENDI - NEVER AGAIN.
Comedy of errors but not funny
I've used Lendi twice now and both times there was error after error causing extended delays. I went back the 2nd time because my current lender advised I had to because they referred me the 1st time. From issuing loan documents for the incorrect amount, constantly having to chase updates and being punted around to multiple different staff members it was an absolute joke. The bad service caused weeks of delays to the commencement of my home renovations, inconveniencing my family and my builder. Will not use them again and will not recommend to anyone.
Absolutely waste of time
Customer service [name removed] appeared to be so helpful and eager to assist at the beginning, Too good to be true, he asked for numerous documents and statement literally all finance history and banking details and affordability, name it ... but not once, over and over again because he delays so it has to be updated from one pay cycle to another. Doesn’t return call or email excusing birthday or family commitment and all crap. So to make you give up. What I am annoyed is that they get all your private information and do nothing but wasting yo...ur time and giving false promises. Don’t waste your time... they are too good to be true. Apply with major banks directly why do you need a broker who waste your time and cash out a bonus from your pocket?
Very bad experience and will not use Lendi again
We signed up Lendi to help us with our home loan. The communication between us and the agent was very poor. No support and no clarity in what was happening with our application. The agent was never straight forward. We used his advice to put an offer on a house. In spite of asking him a number of times to get a pre-approval, he ignored our pleas. I wrote him an email asking for if there will be a problem if we put an offer. He advised that he had spoken to the BDM and said he was sure we could go ahead. We believe his words and decided to put a...n offer for a house. We did ask him about how much we could borrow to narrow down our search. We ended up putting an offer and tried to contact him about it. I wrote numerous emails asking him to contact us and also informed him of the offer. We never received any response. We received an email from the agent one day before the cooling off and he just said sorry and that he will look in to it. I was very scared in losing the initial deposit and asked him if he was confident in getting a loan. He advised that he doesn't see a problem. We extended the cooling off period. Again, there was no communication or messages. I was getting worried and wrote numerous emails asking him for an update. We asked the vendor if we could extend the cooling off period for a few more days and on the second last day before the cooling off period, the broker wrote an email saying that the application will take time and he wanted us to retract the lendi loan application. We have now last the initial deposit and has been a very harsh lesson. I would never use Lendi again and will certainly not recommend them to any of my friends. I replied to his email expressing my disappointment and received an email saying that the mail was not delivered. All I ask fellow people is to be aware of the loan process before approaching a broker.it is best to do your research and never trust anyone.
Scammers !!! Stay away
guess they are big time scammers trying to get your personal information.
This was the first time I dealt with them . .
I sent an online enquiry to refinance my existing home loan . They were quick to get back to me and organise a valuation done . I was contacted by a person named [Name Removed] .
Post Valuation, I have been unable to get to them for an update . I have Tried and contacted them via email , direct phone Of the agent and their general number .
The agents phone goes directly to voice mail . When I contact the general number they take down my details and never get back to me .
Worst experience ever and never going to go ahead with them even if I get the beat offer as their service is appalling.
Frustrating Process. Constantly Ignored. Unprofessional service.
Process started off brilliantly with constant, clear communication....then Lendi dropped the ball and the process ended up taking 2 months! I didn't get the rate I was offered. My emails and phone calls were being ignored because they "forgot" or were "busy with other clients". Extremely unprofessional
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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