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Thank you Andrew for prompt service in actioning the rate review. Within a few hours of accepting the revised rates, the information was actioned to reflect on all my loans
Absolutely awful service from senior relationship manager
We had a “Senior Relationship Manager” take on our case after our original broker with Lendi left the company. He was incredibly condescending when we requested information regarding the max amount we could borrow to build our new home, stating that he did not want to go back to the bank again to request this information, in case we “changed our minds again?!?!?”. Maybe I’m mistaken in thinking that’s his job? We were constantly chasing up our preapproval and he was constantly passing the buck to someone else and laying blame on them, when they mostly had no idea what we needed. Did not even reply to our email when we decided to cease services with Lendi and seek another broker. Disgraceful!
Its Approved...Oh No its Not...
I am most upset. I was informed by [Name Removed] as every stage the pre-approval process that the "bank "Macquarie" had told him they will say yes to dividend income ( they dont) and that they are flexible ( they aren't) that my expenses were ok, ( they were far too high) and that the first house I was interested in he put on the application ( it sold to someone else as I hadn't even put in an offer) and that Yes that application was approved...Hiccup 1, ok, So I look for another house in the same price range assuming I can now borrow $540K. ...Make an offer, wait wait prod, wait, in the final hour before unconditional He comes back with an offer of $280K. I have been led to believe at all points this was a done deal and am now stranded, as are the owners who have packed up and half way out the door. Do not use Lendi. I have been lied to on multiple occasions and have no idea what the point of it all was. He wasted his time, my time, agents, time, building and pest time, solicitors time, and has cost me $1100 with no outcome. He should have just said you can borrow $280K that's IT.
They missed our first phone appointment and then when we eventually made an application for a home loan. Their online system didn’t work well and it took multiple attempts to upload documents. We waited 3 weeks and heard nothing back from our broker. When we called and emailed, they ignored us for 2 weeks. 6 weeks later the broker told us that he dropped the ball and forgot to submit the application. Terrible customer service. Stay away!
Did we get the only bad Lendi Broker?
We went back to Lendi as the last time we used them 3 years ago they were brilliant. Unfortunately the same can't be said for the service we've received this time; barely any communication and when our broker does communicate it's because she's missed a step, forgot to get information from us etc. The constant run around has been a joke. We're 4 weeks into it and still waiting on her to reply to an email about our application which is marked as with the bank for approval. My partners ready to cancel the application and go elsewhere.
Very disappointed -
We approached Lendi for a loan for an investment property and our initial experience was good. We were told that the approval would be through in a day or two at the latest, then when this didn't happen, we were told the same again. In good faith we let the subject to finance clause on our purchase lapse and were still waiting for approval 11 business days from the first contact despite providing all documents in a timely manner. (We had a standard QLD 30 day settlement so time is of the essence here.) Received an email from Lendi to say that...the application had been submitted but on calling ING, the lender, as per a text message to activate our account, we discovered that the application had not in fact even been submitted in full. Our calls and emails went unanswered so we went to one of the big four banks and had approval in 24 hours and documents signed in 2 days! What a waste of time! Lots of flashy emails from Lendi but no action. Very disappointing.
Lack of customer service
I was told about 20 days to here if loan excepted 2 months many phones calls and emails later still no reply if I could give a zero I would
Easy as can be.
Lendi helped us get off keystart loans which is a lift of a huge financial burden, due to high interests rates. They organised everything, answered any questions we had, no matter how stupid these questions might have been,Haha. I would highly recommend them.
Good so far but suddenly progress has come to a halt.
I arranged my refinance through Lendi and George took me through everything.
The setup was as I requested and all questions answered. I have been kept up to date on the progress so far, but it has stalled in the last could of weeks.
I was really impressed with the service because my original loan was a stop/start affair with lots of prompting required on my part. Hopefully Lendi will come through with a result quickly.
A waste of time.
They don’t really know what they are doing or what to ask for till 2 months into the process and then to update all the documents again and finally giving a bad recommendation., which you will then not proceed. If this could all be upfront saying you time and stress and just gone with others...
Don´t waste your time.
They keep delaying and dragging with useless emails. They don´t get back to you promptly . Always aim for big respectable companies. They never get back to you and never answer to your call. Horrible experience . Zero out of 10
Useless Mortgage Brokers
Had a refinance application through these guys. Waste of 4 months. The broker's phone just went straight to voicemail every time. Poor communication. Didn't get my application processed for 2 months. When asked for update, every time I was told "We are still waiting to hear from the lender". They dragged this for another 2 months. Broker gave crap stories like "My manager is talking to ING's national manager to get an update", as if we don't know they have a dedicated broker's assistance team which can at least give an update and reason of delay. Do yourself a favor guys, and apply elsewhere.
Thanks to the team, we got our dream first home!
Lendi were very easy to use, they made the process simple. Karan and Natalie were both a great help! They both kept us well informed the whole time, and made it as stress free as possible. Thanks to the team, we got our dream first home!
Note: when Lendi do calculations for your loan, they will include stamp duty, solicitors fees etc in the amount that you need to borrow from the bank. If you already have money set aside for this, make it clear to them so that they do not include this in your loan.
Unfortunately, I can't recommend Lendi
5 weeks in and we still don't know if a simple refinance will go ahead even after Lendi banker advises things to do, to have it approved, and we're still waiting for a response. It's been a pretty poor experience. My recommendation is see your existing bank and advise them your looking to refinance for $$$ etc amount and see if they can match it. Done in 5 minutes... Lendi.... 5 weeks and still can't advise on outcome but requests you to adjust other banking & still can't get it finalised... Unfortunately, and I really mean unfortunately (as I've used other brokers), I just can't recommend them.
Information provided was consistently incorrect and misleading causing us to almost lose the house we purchased.
Unfortunately, I had no end of issues with Lendi throughout my loan application process. I had to consistently follow up to ensure items were completed. Lendi provided false and misleading information on numerous occasions, including from both the brokers manager and also the senior sales manager.
I only decided to go with a broker as I am extremely time poor due to work and family commitments.
I am extremely fortunate to work in lending and have an understanding of the loan process. If I did not have this experience, I would have lost the ...house I had purchased due to Lendi. Lendi continuously refused to escalate our loan application even though it was a purchase settlement and I submitted our application before making an offer on a house, on top of this, I also allowed an extended 21 days for finance giving a total of over 25 days to organise finance. Lendi never took any responsibility for their shortcomings and continuously blamed the lender. After extensive discussions with the head of credit for the lender, they advised that all the information I had been provided by Lendi had been incorrect. Further to this, the senior sales manager, [Name Removed] really needs to take some courses in how to speak with customers, he was extremely arrogant and had absolutely no empathy for our situation.
Spoke to a customer service representative for almost three hours on the phone. Scanned all my documents through and was rejected because I receive a TAC (transport accident commission) wage because of my husband recently passing away. This wage is consistent until my children at least finish Secondary School. At the moment my children are 1 and 3 years old. I owe very little on my mortgage and only wanted to get a better interest rate. The person I spoke to in the credit department was very rude.
My Experience was totally bad
My initial experience was OK, Once signed up with them experience was horrible.
Lack of communication, In experience staffs, unnecessary documents asking for loan, Not willing to listen customer properly. Simply wasting customers time. Not recommended at all
We are extremely happy with the outcome
We used Karan Ananda to refinance our existing home loan. He was very professional, diligent and patience. He always kept us up to date and was always willing to try and find us the most competitive home loan. We were about to chose another lender, but Karan came up with another alternative which was cheaper and gave us the same level of flexibility with the home loan. We are extremely happy with the outcome.
Poor response times
Our experience initially with Lendi was incredible. The person we spoke was very helpful, clearly knowledge and set what seemed like a realistic response time and process to refinancing and applying for a new loan. However we were told that the next step would be reviewing and finalising our submission 2-3 business days after our last conversation, it’s now been over 2 weeks with nothing. I have emailed, used their platform to send messages to the relevant broker and rung twice to leave a message, where the representative promised I would have my call returned. Really disappointing considering what was our initial experience!!!
my experience was mostly positive although I felt a little handled at first until I decided to proceed with the loan product. Once I did the initial loan application I had trouble gettibg a response from lendi for some questions I had. No extra costs and lian product is awesome. Excellent rate
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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