Reviewer Photos & Videos
Our broker has been outstanding!
Our broker, Viren, has been outstanding. Communicating via phone, email and txt. Working with the bank and keeping us informed all the way. He has been so beneficial to us
Great support provided by our broker James- always prompt with his communications, gave valuable advice along the way and worked with us to understand our requirements and get the best outcome. Very happy.
Lendi assigned us a wonderful broker
Our broker Cathryn was very knowledgeable, professional and quick to respond. She is also very prompt in taking the necessary steps to help us purchase our first home. She was there for us throughout the whole process from pre-application to settlement and made sure everything ran smoothly. Even though there were a few obstacles to overcome, she pulled through for us! We’re now about to move in into our new home. Thanks Cathryn and Lendi!
What a waste of time
Completed a very lengthy and invasive questionnaire to be advised there were no products available for me. All I wanted was a simple refinance. Unable to delete my data now.
Outstanding Service - Received exactly what we were after
My partner and I set out to re-finance our home loan with the assistance of Lendi. Samuel, who responded to our initial email has been so professional and impressive. His personalised service, attention to detail and prompt replies to phone calls, emails and texts made us feel very safe and secure. Samuel was personable and friendly always reassuring us throughout the whole experience that things were working out, as he guided us through every step in the process ... simply outstanding service!
There were no extra fees involved and we ended up receiving a better deal than we initially sought. We couldn't recommend Lendi and Samuel highly enough! We will be using Lendi again in the future.
Excellent service! Matched solution to our needs
Liam at Lendi reviewed our loan situation and recommended a solution that matched our needs. Followed it through with prompt and regular communications to reach a great outcome for us!
Very impressed with the service.
After some initial hiccups, with a staff member leaving and my case being expedited to another representative the overall experience has been outstanding.
I was kept well informed throughout the entire process, with constant updates and realistic expectations.
The only hold up was with my new lender, at the time there was a 21 day waiting period, which I incurred twice due to issues outside of Lendi's control.
I would recommend Lendi to anyone looking to refinance. They truly took the hassle out of refinancing, I will definitely be returning in a few years.
Exceptional service from Belinda!
Very impressed with my recent experience with Lendi. My husband and I purchased our first property and we were in a race against time to get finance approved. We had the pleasure of dealing with Belinda Johns and she was absolutely fantastic. Belinda went above and beyond to find us a great home loan. We cannot thank her enough as we wouldn't have been able to do it without her (Lendi - you are very lucky to have a staff member like Belinda working for you). We will definitely be recommending Lendi to our family and friends.
Streamlined process, professional service and a great outcome. Thanks Liam for your professionalism and management throughout the process of refinancing to a much lower rate without having to move lenders.
Ted Vo went above and beyond to get my building loan approved and I am a very happy customer. Would recommend 100%
Excellent! Ted did a really great job at following up with the bank to make sure I got at approval in time
No not at all
Really satisfied and would definitely recommend
I used the website once and have been spammed with calls everyday while I’m working so I had to block the number, then I kept getting text messages where I had to unsubscribe and block the number, now I’m just getting emails, please just leave me alone
Brilliant service and an excellent experience
Customer service was excellent, we are very happy with mortgage product and the time frames everything was completed in. No additional costs or unexpected issues throughout the process. Would recommend in the future
Great commitment to service & great technology
Lendi assisted me in obtaining a fixed interest home loan with AMP. The Lendi staff were very attentive & the Lendi platform was helpful keeping me updated on the progress of my loan. It took much of the stress out of the process of getting finance. The customer service was superb. Communication was timely & accurate
I had Matt at LENDI, the guy worked wonders!! Easy to talk too with anything regarding the loan! Everything met by the deadline!! No need for an extension! Highly recommend his services!
Mike Esposito best broker, and I've never looked back.
Mike Esposito got my invvesment property loan after other brokers failed, he worked thru complex issues to get the job done, i would have lost this property without his drive to not disappoint his client.
Would recommend! Great platform great service
Carly was fantastic. She helped us source the right mortgage for our specific needs. She was fast, informative, and friendly. I would absolutely recommend Lendi again, as I'm always looking for awesome fintech companies to try out.
Excellent and reliable broker
I would highly recommend David McGuiggan. David listened to what we wanted and found a bank loan that met our needs. He has an impressive understanding of finance, banks and property. This is the second loan we have got through David. We re-financed to get a much lower rate and got a new investment loan that are both offset. We are very pleased to have found an honest, reliable and knowledgeable broker. The loan application process with Lendi is very straight forward and David was with us through the process to answer any questions and assist along the way.
A Very happy customer.
Awsome service , Fraser was the man - he made easy work from start to finish - 100% satisfaction Lendi you know what customer service is all about . I would hightly recomend Lendi
Do not waste your time
Do not waste your time. Absolute joke. No one ever knows what is going on, they keep emailing me asking me for documents that I have already sent them.
They take days and sometimes over a week to respond to emails.
I have owned 3 houses and refinanced 4 times and I have never experienced such incompetence.
I applied for refinancing last November, I am still waiting for it to be finalised (April 2021)
I would have pulled the pin, but they keep telling me it's all good and will be finalised by the end of the week.
Very pleased with the outcome reducing our mortgage rate by a whopping 1.7%. I wish we had done this sooner and would recommend Lendi to anyone with a variable interest rate mortgage home loan. Staff were courteous and professional. Well done to all of the staff at Lendi.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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