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Customer Service experience
It took nearly 4 months for the refinance of my home loan to happen. I was most disappointed in the service I recieved. The consultant was asking for the same information time and time again. No one would get back to me, I was not able to get anyone on the phone. Even when we got to the settlement date, this was changed 3 times. I am extremely angry and disappointed in the service I received.
My loan took five months to settle. The communication between the Lendi staff was appalling. I was sent the wrong documents. Asked to send the same documents to different staff members who were disorganised and didn’t seem to know who was doing what. Your staff need some serious retraining. No recommendations from me...never again. Please review my phone calls which were “recorded for quality assurance purposes” and emails.
I was not given correct advise and ended up being out of pocket.
My experience started off positive with [Name Removed]. He seemed knowledgeable and knew what he was talking about, He advised my out of pocket expenses eg; Loan fees, Solicitors fees and any other charges would all be covered by borrowing an additional $1500 on top of my loan. I agreed to this and after my settlement had finished I ended up owing an additional $843 because my so called experienced broker did not factor in $900 of govt charges. I have since had to pay my solicitor the additional $843 outstanding amount but would not recommend Lendi to my friends or family in case they are also given incorrect financial advise.
Was mucked around from the start - first contact fired, took me to find that out. Next agent apologetic and ‘all over it’ however despite more than one email I never received information about the apparent pre-approved loan. Phoned to complain, answering service at least did their job. Received callback from some random who passed my concerns on. Next time I heard from anyone was to ask me to complete review as that’s how Lendi gets paid. End story- all talk, no adequate action let alone noteworthy service.
Still waiting for p/work from the lender they Lendi had quoted 5-10 days we'll it's been 20 days plus.
Great at the start and the middle off the process but have sent an email to Lendi still waiting!!! Very disappointed in the no contact with Lendi thought they would've following through
Wasted a month of our time for no outcome
After reviewing the good reviews of Lendi, we went to them for our new home purchase. We found the online application process quite good.
We have a non conventional history and company structures which made the application more complex, but the broker clearly (and admitted in the end) went to the wrong bank. After it was declined (after we were told it was all good), he persuaded us to give him a second chance with 'the right lender for us' on the basis it would be more suited to our circumstances. After much deliberating, we gave Lendi, and...
WARNING DON’T USE LENDI
My initial experience with my prepapproval was good - the rep was responsive and walked me through the steps of the pre approval process, however as soon as I paid the deposit I was passed on to another team and I became extremely frustrated with the level of customer service and the multiple mistakes that no one ever took ownership of.
The primary issues are listed below:
- My application form with all of my confidential information was sent to the incorrect address without any tracking. I have no idea where these forms ended up, I just hop...e they didn’t end up in the wrong hands! This caused significant delays and much stress. - As I received the loan documents so late, I really didn’t get much chance to review everything in much detail. The forms are very confusing and complicated and Lendi offered no assistance to go through this. I also found out at the last minute that I had applied for a credit card, which I was not made aware of - It was almost impossible to get anyone from Lendi on the phone. Also many of emails went unanswered - No one from Lendi called after settlement to congratulate me or tie things off. The lawyer and bank did, i would have thought a Lendi rep would too.. I trusted Lendi to provide me with guidance and comfort throughout the process of purchasing my first home. I was let down with my experience – I feel like I was sold a service, which really delivered the bare minimum and caused more stress than comfort. I am looking to move away from Lendi soon after my settlement date.
Average customer service from broker, lender suggestions was disaster.
Broker has been pretty normal in service and approachable. Lender recommendation proved to be a disaster which even broker accepted. Painful experience and trouble throughout the process in dealing with lender.
My construction approval took 1 month to get it approved because lender kept asking documents at every now and then as they feel like and broker was not able to control situation well . I ended up paying penalty fine to builder for mistakes committed by bank and broker.
Issues of sending documents to incorrect address causing breach of...
Take commissions, forget everything
Process took more than 90days(3 months) blame to holiday season and wasted my time and money that cost me monthly $1100 . That process easily could have been done in 4 to 5 days. Empty words mean nothing. Now no answer of phone or email, but now I approach bank directly. So problem solved. Lendi is really doing hard work to lend problems to their customers who put the trust on them. I Believe time contact direct lender not lendi. Thank you whatever you have done to us but no more
SHOCKING!! SAVE YOURSELF THE HEADACHE
Save yourself the headache and keep away. I was given empty promises, had to chase them up often. They recommended AMP, it took approx 3 weeks to get a pre- approval despite expressing urgency. I had to go over 42 pages of documentation, paperwork after paperwork. They sat on the information provided for a while. They gave me empty promises. If you are not too concerned about time and whether you get an approval, then speak to Lendi. Thank you ANZ for approving my application with an unconditional approval within 4 days.
Great service and professionalism.
[name removed] and the team at Lendi were very friendly and helpful throughout the entire process. I would have no hesitation in recommending Lendi to anyone in the future. Thank you for your prompt and professional assistance.
Not very excited.
The bank lifted the rate by 0.15% after I just signed the contract. To me for customer sake Lendi should negotiate to keep promised rate for a period of time.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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