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Lendi

Lendi (page 2 of 2)

4.6 from 2,035 reviews · View Statistics

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Debbie

DebbieNorth Queensland, QLD

Customer Service experience

published

It took nearly 4 months for the refinance of my home loan to happen. I was most disappointed in the service I recieved. The consultant was asking for the same information time and time again. No one would get back to me, I was not able to get anyone on the phone. Even when we got to the settlement date, this was changed 3 times. I am extremely angry and disappointed in the service I received.

Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
Lendi
Relationship manager -Lendi
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Donna Archer

Donna ArcherHunter Region, NSW

Never again

published

My loan took five months to settle. The communication between the Lendi staff was appalling. I was sent the wrong documents. Asked to send the same documents to different staff members who were disorganised and didn’t seem to know who was doing what. Your staff need some serious retraining. No recommendations from me...never again. Please review my phone calls which were “recorded for quality assurance purposes” and emails.

Transparency
Customer Service
Application Process
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateJuly 2019
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
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Emma B.

Emma B.South East Queensland, QLD

  • 2 reviews

I was not given correct advise and ended up being out of pocket.

published

My experience started off positive with [Name Removed]. He seemed knowledgeable and knew what he was talking about, He advised my out of pocket expenses eg; Loan fees, Solicitors fees and any other charges would all be covered by borrowing an additional $1500 on top of my loan. I agreed to this and after my settlement had finished I ended up owing an additional $843 because my so called experienced broker did not factor in $900 of govt charges. I have since had to pay my solicitor the additional $843 outstanding amount but would not recommend Lendi to my friends or family in case they are also given incorrect financial advise.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
Lendi
Relationship manager -Lendi

Hi Emma, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened.. We will send you a private message to discuss this further.

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Sandi

SandiSouth East Queensland, QLD

never again

published

Was mucked around from the start - first contact fired, took me to find that out. Next agent apologetic and ‘all over it’ however despite more than one email I never received information about the apparent pre-approved loan. Phoned to complain, answering service at least did their job. Received callback from some random who passed my concerns on. Next time I heard from anyone was to ask me to complete review as that’s how Lendi gets paid. End story- all talk, no adequate action let alone noteworthy service.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forSecond Home
1 comment
Lendi
Relationship manager -Lendi
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Colin

ColinVictoria

Still waiting for p/work from the lender they Lendi had quoted 5-10 days we'll it's been 20 days plus.

published

Great at the start and the middle off the process but have sent an email to Lendi still waiting!!! Very disappointed in the no contact with Lendi thought they would've following through

Transparency
Customer Service
Application Process
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
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Nolendi

NolendiPerth, WA

  • 2 reviews
  • 2 likes

Wasted a month of our time for no outcome

published
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
1 comment
Lendi
Relationship manager -Lendi
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Roisin B.

Roisin B.

  • 2 reviews
  • 2 likes

WARNING DON’T USE LENDI

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateMay 2019
Loan used forFirst Home
1 comment
Lendi
Relationship manager -Lendi
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Krishna K.

Krishna K.Greater Melbourne (Inner), VIC

Average customer service from broker, lender suggestions was disaster.

published
Transparency
Customer Service
Application Process
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forHome Construction
1 comment
Lendi
Relationship manager -Lendi
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shan

shan

  • 3 reviews
  • 2 likes

Take commissions, forget everything

published

Process took more than 90days(3 months) blame to holiday season and wasted my time and money that cost me monthly $1100 . That process easily could have been done in 4 to 5 days. Empty words mean nothing. Now no answer of phone or email, but now I approach bank directly. So problem solved. Lendi is really doing hard work to lend problems to their customers who put the trust on them. I Believe time contact direct lender not lendi. Thank you whatever you have done to us but no more

Transparency
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateAugust 2018
Loan used forFirst Home
1 comment
Lendi
Relationship manager -Lendi
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Alex

AlexSydney

  • 9 reviews
  • 18 likes

SHOCKING!! SAVE YOURSELF THE HEADACHE

published

Save yourself the headache and keep away. I was given empty promises, had to chase them up often. They recommended AMP, it took approx 3 weeks to get a pre- approval despite expressing urgency. I had to go over 42 pages of documentation, paperwork after paperwork. They sat on the information provided for a while. They gave me empty promises. If you are not too concerned about time and whether you get an approval, then speak to Lendi. Thank you ANZ for approving my application with an unconditional approval within 4 days.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
Lendi
Relationship manager -Lendi
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Neil

NeilSouth East Queensland, QLD

Great service and professionalism.

published

[name removed] and the team at Lendi were very friendly and helpful throughout the entire process. I would have no hesitation in recommending Lendi to anyone in the future. Thank you for your prompt and professional assistance.

Transparency
Customer Service
Application Process
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateFebruary 2019
Loan used forRefinancing
1 comment
Lendi
Relationship manager -Lendi
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Ali

AliGreater Melbourne (Outer), VIC

Not very excited.

published

The bank lifted the rate by 0.15% after I just signed the contract. To me for customer sake Lendi should negotiate to keep promised rate for a period of time.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
5 comments
Lendi
Relationship manager -Lendi
Ali
Ali
Lendi
Relationship manager -Lendi
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Page 2 of 2
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Questions & Answers

Dips

Dipsasked

Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.

Thanks,
Dipti Sheth

1 answer
Lendi
Relationship manager -Lendi

Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.

GKrish

GKrishasked

I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.

Are you aware of any fake or paid reviews ?

2 answers
Lendi
Relationship manager -Lendi

Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.

Cao
Cao

Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao

Babakura abatcha

Babakura abatchaasked

What happen to lendi network?

1 answer
Lendi
Relationship manager -Lendi

Hi Babakura,

I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.

See all Lendi questions

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