Great with our refinance
We've just used Lendi to refinance and found the process really easy. We ended up with a great rate, with the options we wanted. We got responses quickly and all the team at Lendi were patient when we were hard to get hold of to answer questions they had.
Superior customer service
Thomas Mudge of Lendi provided an excellent level of detail and customer service. He went above and beyond, was always contactable and was very knowledgeable of relevant information. I would recommend Lendi (and in particular Thomas) to anybody.
My experience with this Company was nothing short of great!
Being the skeptic that I am, I was very cautious to deal with Lendi, who has heard of Lendi , I haven't. However, my experience with this Company was nothing short of great! Many thanks to Igor for your excellent service; prompt, friendly and professional and to Tammi for your professionalism. I highly recommend Lendi to anyone with financing needs. The whole process became quite easy because of the team's efficiency.
Its Approved...Oh No its Not...
I am most upset. I was informed by [Name Removed] as every stage the pre-approval process that the "bank "Macquarie" had told him they will say yes to dividend income ( they dont) and that they are flexible ( they aren't) that my expenses were ok, ( they were far too high) and that the first house I was interested in he put on the application ( it sold to someone else as I hadn't even put in an offer) and that Yes that application was approved...Hiccup 1, ok, So I look for another house in the same price range assuming I can now borrow $540K. ...Make an offer, wait wait prod, wait, in the final hour before unconditional He comes back with an offer of $280K. I have been led to believe at all points this was a done deal and am now stranded, as are the owners who have packed up and half way out the door. Do not use Lendi. I have been lied to on multiple occasions and have no idea what the point of it all was. He wasted his time, my time, agents, time, building and pest time, solicitors time, and has cost me $1100 with no outcome. He should have just said you can borrow $280K that's IT.
LENDI is just amazing and so helpful always
Well what can I say, our broker is very professional and definitely knows her job, someone that always makes you feel like she really cares and only ever wants to help get the best out come :) she is very approachable and always just a phone call or text away with even the smallest, or sometimes even silly questions - she is always very re-assuring making a stressful process seem achievable ... Thank you your amazing
Home loan review
Harley, is awesome! We had a few issues with documents taking 2wks to arrive as well as my partner and I not understanding the forms once they did. His patience and expertise saw us through.
Lester was very helpful and easy to work with. I always use Lendi for shopping for a new home loan product, they seem to find the best rates.
Very satisfied with the service.
A google search led me to Lendi. From the first interaction they quickly understood my needs and the financier best suited to my personal situation. Service was warm, honest, thorough, and couldn't be happier with the outcome.
As a former personal banker for one of the majors, I appreciate just how professional and proficient Carly Lambourne and the Lendi team are.
Very helpful staff.
Brendan from Lendi was great to deal with. He helped us facilitate our home loan and got us the best rate. Brendan was always responsive to my emails and patiently answered all my questions. Would highly recommend.
Great communication, transparent and efficient
Had a great experience with Lendi (Sean is our specialist). He walked us through everything and spent time explaining things that we're not sure of. He goes above and beyond customer service and we couldn't ask for more. The rest of the team is also always willing to help answer any questions. Got our loan settled with no issues. I would highly recommend especially our Broker Sean Martin
Very easy to deal with, and very efficient
Harley (my Home Loan Specialist) was great, from the initial contact to closing the review. He explained all the options, and followed up with negotiating the best deal possible. The online platform is great, only thing that bothered me was the login process (instead of setting your own password, you receive a temporary password by SMS).
Initially, I used Lendi's online loan comparison tool. I was reluctant to answer the follow-up phone call, but I'm glad Lendi persisted. The Lendi consultant investigated options for our two loans and took us through the process step-by-step. The consultant was always willing to explain the details of the loans and helped us weigh up the pros and cons ... something that we had found daunting because of a lack of support from the bank. Thanks to Lendi, we secured much better loan rates than if we had tried to negotiate through our bank manager.
Great customer service
Alexander talked through the options clearly and provided great advice. Follow up was excellent, at no stage did I feel the need to check up to keep things moving. highly recommended
Wonderful - Thank you Lendi
I was looking for a better rate to refinance and stumbled across Lendi. It is an excellent service. Particular thanks to Ann P. Ann negotiated us an interest rate 1.7 percent lower than the rate we were paying. Ann is knowledgable, friendly, and efficient. The whole experience has been very smooth. Thank you Lendi
Easy and efficient service!
I wanted a better rate on my hone loan, Lendi was about to negotiate a better rate, offer me a continuous feedback on the progress of my application. Thank you.
Terrific support and prompt to answer questions
I had a positive experience with Lendi. Sherri Lawrence provided excellent service explaining everything so it was easy to understand, and made the process straight forward and easy. Thank you
Got the job done quickly & efficiently
We’re very happy with the service we received from Lendi.
From the beginning, Lester was a great help. He made the whole application process very simple and submitted it within a few days.
Mathu took it from there and maintained the same level of efficient service seeing the refinance through to completion.
We were very impressed with both Lester & Mathu. They did a great job from start to finish and we would highly recommend Lendi for any refinancing requirements.
From the very first phone call, Aaron has been fantastic, he listened to me and then explained the process, he is confident and efficient and has a lot of product knowledge, he kept me updated throughout. With Covid 19, I thought it might take longer, but my loan has all been sorted in under a month, I was very impressed & satisfied with Aaron's work, he was also patient, as I am shift worker, nothing was ever too much for him. I would recommend him to anyone without hesitation.
Great, explained everything and called us when convenient for us as husband works long hours, very obliging and we t thu all steps from start to finish. Having own business
Can’t get better then this
I have got one the best person who did my home loan and he went out of the way to help me. My loan wasn’t very easy due to business and also due to Covid19. But he got it done. Mark I just wants to say thank you for helping me out with my loan.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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