My application process has been pretty hassle free. The customer service has been friendly and helpful. The fees discussion was a little vague as a few fees that I was unaware of were brought up later in the application. Overall though a good service.
The process throughout has been "Can Do"
Right throughout the process Roz, has been insightful, communicative, empathetic and clear in not only her needs, but our objective also given the little support offered by our current lender. No incurred costs and the Interest rate being offered well exceeds our expectation. Thanks again Roz..
Very good service
Despite the fact that in the end we didn't complete the loan transaction, the service we got from Lendi was very professional. they always kept us informed and reacted quickly to requests. When they set a date for a certain step to be completed, it was. Thank you Jack Chen for your support and communications in this process.
It was efficient and really helpful- got a great outcome
Customer experience was professional and my questions and concert were answered to a satisfactory level. The loan rate was certainly worthwhile taking the time to listen and progress the change.
Awesome leg work
Kris was great for chasing up loose ends and making things straight forward and easy to understand. He kept up the dialog through email, phone calls and text message. Kris also was very patient and understanding when it took sometime for me to reply to his requests for required information.
Great Outcome Though Too many People Involved
Customer service was great initially though due to speaking with 4 different employees was difficult and at times stressful. Having one consultant would have been less stressful for myself and i would have given 5 star rating.
No extra costs. Not too happy with the rate though fits my immediate need to refinance and consolidate debt.
Julio and the Team at Lendi were Great!!
Had a great experience with Julio and the Lendi team. Due to being self employed I had found it difficult to get through all the hoops required for my first home loan. But with Julio's help it made the process a lot easier. Julio was easy to contact, knew what I had to do and seemed to genuinely care about my loan application.
Lendi's service was excellent.
Toby was patient to handle my application and find best deal for the loan. He and his team had always give me update on this application,
Now my new home loan was settled, i was satisfied and my repayments had lowered.
I recommend Toby Giordano and his team.
You deserve thumbs up and a bottle of wine.
Kris was very thorough and followed up regularly. There was many questions and documents which seemed unnecessary but that's part of the new process I guess.
I cant fault the effort put into this transaction and would recommend for others.
Great customer service !!
We found the process to be easy and Aaron kept us informed throughout the whole process ..the rates that Aaron offered us we’re very competitive and his level of customer service was excellent, thanks again for helping us out Aaron.
Got the job done
Although not a quick or seamless process, we have finally settled. Due to my circumstances the loan wasnt straight forward but Michael Esposito was persistant and got the job done
I found the experience to be very good, on the whole. Roz's service was energetic, on the ball & friendly and everything was well communicated. There was some disconnect with the second CSE, with some details needing to be sent twice, but I would be happy to work with Lendi again.
A great result for us
Fyzee was always helpful and he delivered. We were not always the best clients, being hard to reach due to work commitments and family life we didnt make Fyzees job easy. Thankfully he was patient, persistent and professional.
Thank you for all of your help Fyzee, we are very happy with the outcome
Dealing with Lendi was easy - Liam Jordan was able to negotiate a better rate with our current bank, so it was very straightforward. I'm very happy with Lendi and would recommend them to everyone.
We had a great experience with Jack White and Matthew Wade from Lendi. We got a good rate for the loan. From pre-approval to unconditional finance it was done in a timely manner so we could secure our home. Many thanks
I am very happy with the work Stephen did for me and in a very professional manner. Received a great rate on my loan and would happily recommend Lendi to others.
Home Loan Refinancing Broker - David Law from Lendi was very helpful, polite, thank-you!
David Law from Lendi was very helpful and polite - and even though I stayed with my original deal, it was great to bounce ideas off him and have him follow-up with me throughout my research - thank you!
So far the service through Lendi has been very prompt with good communication. Each step has been clear and well explained. I would have no problems in recommending to others. Thanks Mary.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Relationship manager -Lendi
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Relationship manager -Lendi
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
What happen to lendi network?
Relationship manager -Lendi
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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