Reviewer Photos & Videos
They made it so easy and we are sooo happy.
I had wanted to refinance in order to get our stupid interest rate down, but no one would touch us. Not without paying LMI, and that would have defeated the purpose.
So I had almost given up, then Luis from Lendi called. He managed to negotiate a much better deal with our existing bank. We are locked in for 2 years now, but our interest rate has dropped from 3.74% to a cool 2.24%. Saving us around $240 a month. They really helped us get what we wanted, so would I recommend them? Definitely!
Personalise service at its best
From the moment we contacted Lendi we felt we made the right choice
Our mortgage broker Julio was able to explain in detail the products suited for us, his knowledge and excellent customer service made us feel at ease, he was always there for us guiding us and clarifying any concern we had
In summary, refinancing our loan was a very rewarding experience from the beggining to the end, thank you Lendi and thank you Julio!!
my experience was mostly positive although I felt a little handled at first until I decided to proceed with the loan product. Once I did the initial loan application I had trouble gettibg a response from lendi for some questions I had. No extra costs and lian product is awesome. Excellent rate
Fantastic customer service from Eric
I would like to express my gratitude and also congratulate Lendi on providing a great service to customers. Etic went above and beyond to help me refinance my loan and incorporate my personal load into this . I am not an easy person to pin down and Eric would always work around my needs to work.
Eric was so knowledgeable and explained everything in detail so there were no hidden surprises waiting for me. I highly recommend the services of Lendi as a mortgage broker and will be recommending them to my family and friends. Definitely will be using them if I ever need assistance in the future. Well done Eric and thankyou for all of your support throughout this process. 5 Star for sure…….
Outstanding Customer Service to Matilda!
From get go, I wasn't sure - but when I got Matilda assigned to my account - she has been absolutely fantastic! She is smart, and explains step by step each process and is so efficient in her job - I absolutely love LENDI for this! I'm re-financing and she has made it so worthwhile and stream-less not too mention easy for my husband and I. I'm a very nervous person and she made me gave me options and never pushed me! I'm so happy with my decision and can't wait now to purchase a new house with her help! Lendi team is also good, and they touch b...ase and make every step easy. I would definitely recommend Matilda or any of the Lendi staff. Just be open minded, and be patient with the process! I've tried other competitors, Lendi is the best one! Trust me I've been looking for a while. Thanks Matilda! You really need to get Bonus for all your hard work! Thanks
Exceptional Service from Matilda Phan.
Matilda has been an absolute pleasure to deal with, she walked me through the refinance process with transparency, efficiency & Professionalism.
She made the lengthy process a walk in the park.
I would happily recommend Matilda to anyone in need of an adviser.
Consistent support from start to finish
Refinancing a home loan isn't the simplest or most straight-forward task, with ours being particularly cumbersome. After 3 months of ticking off requirement boxes (with new ones popping up each week), Lendi saw this transition through with consistency and much needed support. Big thanks to Matilda for sticking by us and getting us over the line.
Professional and helpful
Gayathri Krishanthan was my broker and really knows her stuff. She was extremely helpful, answering any questions I had in a timely manner.
Raewyn McCauley was my settlement expert and was equally as helpful as the process was coming to an end. We had a really positive experience with Lendi from start to end and I would happily recommend them to family and friends.
Very Happy with Service Provided
Harley Kebbe was great to work with, and walked me through the process patiently, ensuring I was confident with the best product for me. Was much easier than expected, and everything was laid out for me perfectly so as to determine what would suit me best. Thanks Harley, I've already recommended Lendi based on your fantastic Customer Service.
Mistake after Mistake
I applied for a refinance investment portfolio loan in February 2020 it finally settled in July 2020, the whole process was poor and mistake after mistake with incorrect documents being sent out time and time again, the lender offered a interest rate in writing and then tried to back out of it, it took months to get this resolved.
I have an excellent credit history a significant amount of security and perfect repayment record this should have been a piece of cake, but it was the worst lending experience of my life, I was very disappointed in ...this whole ordeal. [Name Removed] from Lendi even stated that I shouldn't go with one of the others like State Custodians or U Bank with first discussions because they will not provide the customer service and that Lendi offers and we are so much easier and much more professional to deal with, well if this is a example of what good is suppose to look like then I will eat my hat. The only saving grace was a lady called [Name Removed] in Lendi who was also frustrated about the internal issues encountered and was a blessing to deal with, very professional and finally got things resolved so the loan could settle, but still today I am trying to find out why settlement costs became more than what was disclosed, so make sure you understand and get this all in writing. I have completed many lender loans over my life with all sorts of institutions but this is the worst i have experienced and I wouldn't recommend them.
If there was 10 stars I would of given them 10!
The entire team at Lendi have been fantastic especially email@example.com. We are in the middle of the process and everything has been so streamlined & easy to do, we have never had this experience with a Financial Institution before! Our application has had it's challenges however Shane has gone over and above to help us out. Irrespective of the final outcome, I will not hesitate to recommend Lendi and in particular Shane to all our friends and family.
Very Impressed with my Lendi Broker, Ted Vo.
Lendi genuinely exceeded my expectations, and I could not be more pleasantly surprised.
They say the team members make the company and in that case, Ted Vo, the Executive Mortgage Broker who served me, did Lendi proud.
I made contact with Lendi over the net and very quickly had Ted on the end of the phone talking me through the best options for me. I found the website very useful and the calculator and loan recommending tool, not too far from the actual outcome. Ted's service and expert advice guided me into the best option, which gave me maxi...
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Relationship manager -Lendi
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Relationship manager -Lendi
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
What happen to lendi network?
Relationship manager -Lendi
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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