Reviewer Photos & Videos
Extremely helpful and great customer service :)
Very easy and smooth process from the get-go. Matt Wade was a great and friendly person to deal with; keeping me up to date with progress throughout and helping me with any questions I had. Very easy process to follow for me as a first home buyer buying on my own; happy with the loan deal that Matt helped achieve and would definitely recommend! Thanks!
From the beginning Matt was great to deal with. Nothing was too much trouble including the few nervous emails whilst awaiting the approval. The application process itself is a breeze and Matt made sure it all went smoothly. Highly recommend Lendi to everyone!
Very professional and amazing customer service.
Very professional, great customer service and diligent service, I was very happy throughout the process and Lendi offered me the best on the market in regards to the home loan.
Great work ... very impressed
Excellent customer service Mr Harley Kebee. He has been so helpful from the first day. I have recommended 5 of my friends to call lendi home loan. Hats of for you Harley . Employee for the month. Very polite, professional, and explained everything so well. Thank you once’s again. Iam so happy n thanks to you.The process was very smooth, was very quick and easy.Five star .outstanding performance.
Susan and Ron were exceptional with their customer service, providing information, direction and solving issues with great professionalism and efficiency. I would recommend LENDI to any prospective buyer. Well done!
Customer service was excellent and the online process tool away a large amount of stress that one would normally encounter with a home loan. Extremely satisfied, thank you to the Lendi team.
He made it possible for us to get a home loan!
My partner and I had such an amazing experience with Lendi. We had issues with our credit file without our knowledge and our consultant Bj moved mountains guiding us through it. With experience he was able to direct us in the steps needed for solving the matter and now the credit issue has been fixed. This made it possible for us to apply for a loan for your first home. Bj was friendly and professional and would highly recommend him to anyone looking to apply for a home loan. He was patient, kept us constantly informed and looked for a loan that was perfect for us.
Super service from start to finish
Excellent. Dean Hulsman was amazing. So helpful. Very professional, always available. Our situation was complicated as new arrivals to Australia but Dean and Lendi got us a brand new home
On the right track
We are very thankful for Brendan Reid and the team at Lendi for helping us secure our home loan. Harley, the first person we dealt with was so friendly and helpful. Brendan Reid the team member who assisted us the most was fantastic and tried his best to do everything he could to help us. Ron? At the end was also very friendly and helpful. The only issue we had was too many people helping. There was one other random person that rang just for the sake of ringing. The rang the day after Brendan rang to pretty much tell me everything Brendan had a...lready explained but in less detail and not as much assurance because "he only just got my file and hasn't really looked at it yet." I don't know if he was higher up and just trying to seem important compared to Brendan but he had no idea and there was no need for him to call, Brendan had it under control! Thanks Brendan, you rock!
Professional and Riliable - Ratinf 10/10
Trough Lendi loan Platform, I Genuinely been impressed of the quality of the Service. - Raymond Su - has been accomplished all the duties with professionality and extreme patience: Qualities that helped me out with extreme accuracy to calculate my loan. Further no extra unexpected calculations have been issued. I'm completely satisfied with the rate that i received from this loan.
- Raymond Su - is a topnotch Broker - Rating 10/10
Our first mortgage in Australia and Lendi helped us from start to finish! Dean Hulsman was amazing - professional and always available! Super helpful from start to finish. An amazing experience
- Verified customer
Passionate, Professional & Personable
My wife and I are currently being looked after by Roz Al-Mandawy for our first homeloan, initially we engaged a Lendi competitor to source our homeloan, however were not impressed by their services and were quite confused and jaded by the whole process.
From the start Lendi blew them out of the water, the easy to use online portal made it extremely easy to upload and navigate our way around a process that can be otherwise quite complicated.
Roz is approachable and professional, and quite often answers calls/emails outside of business hours, a...s he are a couple of hours behind in WA, the personal service you receive is second to none. We look forward to working with Roz in the years to come for our future homeloan requirements Sam & Hannah Hinton
Lendi are fantastic
Our whole process with Lendi was seemless. Mark Zigouris was attentive, personable and a real pleasure to work with. I genuinely felt throughout the process that Mark wanted the best product for us even though it was a very straight forward product. Mark was also great in that he was happy to spend time talking to us as people rather than customers and often relayed his own experiences.
The settlement team could have been a bit more demanding from banks and solicitors but Mathu still did a fantastic job communicating.
Well done Lendi, you surprised me.
Buying your first home can be daunting, but Kristina was there guiding me every step of the way. I highly recommend talking to Lendi's team, they are very professional, understanding and helpful. They worked around my personal situation and walked me through the process with ease. I cannot thank Kristina and the team at Lendi enough! All the very best!!
Being a first home owner I had no idea how to go about getting a home loan, lucky for me I received a call from a home loan specialist named Karan. He is so knowledgable and his customer service was impeccable, at the drop of a hat he would help me out if it was over email or a phone call. His communication was outstanding, he informed me at every step via email and phone what was happening with the application and how far along it was. He gave me his honest opinion on different banks and how much we should apply for the loan. If it wasn't for ...Karan there is no way I would have been able to do this and received an approved home loan. Even during the Coronavirus pandemic and the difficulties that may have caused there was no difference in his service to myself. Thank you Karan for making something that can be so stressful stress free!
- Verified customer
Excellent Service - First Home Buyer
Roz Al-Mandawy & Christine Dela Cruz at Lendi were extremely helpful through our the process. Especially as a first home buyer, if you are a first home buyer I'd highly recommend Lendi. Loan application & Settlement process is taken care of. Roz has been helpful in finding a right loan with a great lender. Christine made sure I was aware of the progress of settlement process. Ask as many questions as possible, no question is stupid.
*Excellent customer service
*Easy to use online tools
*Too many system generated emails.
Note: First home buyer, make sure you request 15 day cooling off period. It will ease stress.
We were assisted by Karan Anand, who was excellent start to finish. Made the whole process, that is typically difficult to navigate and painful, quite simple. We had to do very little heavy lifting.
Great service - very satisfied
I was assisted by Marcus Russell (Home Loan Specialist) from Lendi who guided me through the loans / refinance process end-to-end. The whole process was easy, with regular dialogue. He answered all my queries promptly in a clear and easy to understand manner.
I highly recommend Lendi and if you can choose Marcus to be the contact person.
Give Lendi a try if you are looking to refinance or buy a new home.
Interest rate reduction.
It was a pleasure dealing with Alexander. He is a true professional and without his help I wouldn’t have received a rate reduction . I had already been to the bank and they told me there was nothing they can do. Thanks a million.
Lester from Sydney assisted me through the process of getting a home loan in Brisbane. I was very satisfied as he always made time to update me with the progress of my loan and provided quick replies to any questions at any time of the day. Very efficient and would definitely look at using Lendi in the future. :-)
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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