Expectations exceeded by exceptional customer service and commitment
Lendi was the first broker I thought of when I made the decision to purchase my first home, I'd heard the advertising and had browsed through the website before and felt it was fairly comprehensive.
The experience from filling out all of the information online through to uploading documents was simple and straight forward and this continued all the way through the process when future documents information was required to be submitted for review.
The next day after submitting documents the phone calls started to organise appointments, I was fa...irly busy with work and dropped the ball on responding back initially but they kept following up until finally we made an appointment a few weeks later and I spoke with Matthew Wade, now to be my permanent broker if I ever make any future purchases let me tell you. He talked me through the entire process, took all of the information that was needed and set my expectations on the process and the timeline I should expect. He then followed up by e-mail and phone each time to get the information that was needed for Lendi's compliance team to go over the loan to ensure it absolutely rock solid before sending it to the lender. Long story short, the loan was approved in a very short time, made easy as mentioned largely by Lendi's systems and processes and Matt's ability to get what was needed from me and to keep me in the loop throughout the process. I honestly can't speak higher of Matt or the team, fantastic experience for a first home buyer!
Sensational service, Outstanding result
We came to Lendi from another broker not knowing what to expect, thought we might just be another number.
The service was fantastic The broker Rish contacted us every step of the way and did everything possible to get us from conditional approval to unconditional approval in record time and succeeded.
Thank you very much for your help!!
Easy to deal with
Amazing experience with Lendi! Mary-Anne Zaatiti was very knowledgeable, fast and great to deal with. She was on top of everything and got everything done so quickly and easily, even over the holiday period. It was an easy stress-free experience thanks to her.
We were only looking for quotes at the time but she explained everything so well that we decided to go ahead with it. I definitely would recommend speaking to her about your loan.
Overall customer experience delivered by Harley has been excellent. Very timely responses to questions. I knew the type of product and pricing I was after and Harley was able to facilitate fast tracking the process as a consequence.
First Home Buyer
As a first home buyer not really understanding the whole process initially, Hasan Mansur was very knowledgeable, quick with all replies/following up and detailed in any answers to questions I had regarding the whole process. Very happy with the end result!
BJ professionalism at its finest!!!
Bj from Lendi is fantastic couldn’t have done it without his professionalism and experience even after my loan had settled months after I found and issue and he was there ready to fix the problem even as late as 8 o’clock at night so that I wouldn’t stress! Well done and cudos to you what an asset to their company! Everyone ask for BJ!!!
Customer Care Follow Up
After being fairly harsh in my earlier review I received a very prompt response from Lendi’s relationship manager whom I found was extremely understanding and apologetic, with the discussion we had over the phone I now feel that Lendi is very much customer focused company, I would very much recommend Lendi to anyone who might be enquiring about housing finance.
- Verified customer
Liam Jordan at Lendi is professional, very knowledgeable, polite and helpful to an excellent standard. Thank you :-)
I cannot fault the service I received with Lendi through Liam Jordan. He was always polite and professional, informative, and punctual with phone appointments. I have been put on a lower interest mortgage with my existing provider. I would not have been able to do this at all without the advice and professionalism of Lendi.
Thank you again :-)
Harley Kebbe did an absolutely fantastic job in securing finance for my new home. He was punctual, factual and when I was stressed, he was as steady as a rock. I highly recommend him to get the job done, he is possessed of a friendly nature and a no nonsense approach. I believe that he is an asset to Lendi due to his diligence and professional approach. Thank you and well done!
Excellent customer service and assistance.
Excellent service and assistance from Hasan Mansur (loan specialist) who made this whole process very easy. Hasan kept me updated throughout the process and provided advice when requested. Raewyn McCauley (Client Solutions Expert) was also awesome once the loan had been approved and sorted out settlement. Very professional and I would recommend this service to anyone thinking about a home loan.
Great service and easy application process
T kept me in the loop during the whole application process. Great customer services and knowledge of products. Very satisfied with Lendi and would recommend it to anyone looking for a loan
Bj, gets the job done.
BJs customer service was fantastic, always there to help. Everything was so easy. Really took the pressure off me. The process was really clear and easy to do. Im super happy with the whole experience.
Overall a great experience. Easy and great communication. Ann was fabulous to deal with. She found the perfect loan for me and the whole process was fast and painless. Great Job..
One very happy customer!
I was referred to Bj by my sister as she was so happy with his services in her last purchase and I can honestly say he is brilliant! Professional, knowledgeable and so supportive is an understatement and I will never use anyone else. Would recommend him to anyone I know and Lendi should be very honoured to have such an asset to their business. Thanks Bj!!!
Excellent Mortgage Broker
Our Mortgage Broker Lester Dela Cruz was absolutely fantastic, he kept us update to date through out the whole process, all the figures he stated at the start were correct at the end - in actual fact our mortgage rate dropped, o cannot rate Lester highly enough, he was very professional and also very approachable during a very stressful time, Lendi was also fantastic with the follow up emails and phones calls in regards to the final settlement, they were there to assist me etc . Fantastic service all around which enabled us to star our new life in another country and get a new home
Will recommend Lendi to anyone
From first contact with Rak, all through the pre approval and settlement of the home loan I could always call and ask questions everyone I spoke and dealt with was fantastic
Great customer service
My home loan specialist was Hasan Mansur and he was incredible throughout this process. He was diligent in responding to my many questions and walked me through the process of buying my first home when I was a nervous wreck at time. 10/10 would recommend.
Very easy to work with and a very positive experience
Lendi were efficient and responsive. I never felt confused or frustrated and got exactly what I needed from them! Mike Lam was the broker I worked with and he was extremely efficient and very helpful. As a first time home buyer he was patient and supportive. I highly recommend Lendi to anyone looking to buy a house!
Consider all your broker options.
I contacted Lendi when I started my first home buying journey, the first broker that helped me was professional, full of knowledge and assisted with my understanding of home loans which seemed like such a foreign language, he made himself available to me on the weekend allowing contact to his mobile, this person unfortunately left the business and I was seeking out other brokers to assist me outside of Lendi. I was then contacted by a Lendi "senior relationship manager", I was reluctant to go with this person as he made unprofessional comments ...about the first broker that i dealt with, but as the first broker and I had worked toward getting my first loan up and running I hoped it would be an easy process second time around. This "senior relationship manager" did the bare minimum, he withheld information such as applying for my loan with a lender I was not aware, not advising of what steps would be involved leading up to settlement that would require me to be out of work, taking leave without advising me of where my application was up to and not being contactable, was non-responsive to my emails and phone calls, was non-communicative to my conveyancer. and would have been the reason for not settling, he made comments throughout my professional relationship about other customers he was dealing "not settling" which were cause for concern. I have no incurred additional conveyancer. fees as a result. Having an online broker allows for flexibility if you are a person with experience in this space. I was left a day before my settlement not knowing what the outcome would be and a request for an extra 6 days. I was left to contact the general Lendi phone number to speak to a number of other people, I eventually got the help of another "senior" who i expressed my dissatisfaction to and who was ale to escalate the matter. I heard nothing from the initial broker and received my information to sign in an email with no support and am not clear as to what has been set up for me, I advise to be mindful of these online brokers especially if you first home buyer and value face to face interaction and communication. My settlement did proceed on the designated day with the help another broker who was able to help me. I do not normally write reviews but I feel strongly enough as a first home buyer to share my experiences and It is disappointing that this "Senior relationship manager" showed no integrity or care for his work and will be remunerated for a lack of professionalism.
Thanks to Michael and Alberto. They had all the options available in their pocket to cater to my home loan needs. Great team work. Thanks again and highly recommend Lendi.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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