Great service from Lendi
I needed to change my housing lender and was contacted by Terry Usher. He was great. We organised several times for phone meetings and each time Terry contacted me on time. He listened to what I needed and set about finding a lender to suit my needs. He explained things in plain language sometimes several times! The transition from one lender to another was seamless. The platform needed to upload documents was super easy to use ... really! I would highly recommend Lendi
Best Mortgage Broker !!!
Working with BJ has been great. I had a complex loan with a refinance and a lot of difficulties in getting it over the line. BJ was tireless in his efforts with the bank often working weekends to provide the required info, eventually getting me final loan approval.
This settlement would not have been a reality without BJ being in my corner.
Some good more poor service
Initial contact good. Had to resubmit paperwork too many times. Too many calls from various staff about same thing. Lack of communication within Lendi staff. Upon settlement didnt even get the loan setup as requested. 1 month on and still not setup correctly. Lendi blames bank and vice versa. Me the customer stuck in limbo.
Aaron and Liam were brilliant throughout what could have been an incredibly daunting process. Aaron took the time to make a personal connection, while ensuring the 'loan experience' was under control from start to finish. Very flexible with communication, while making sure we were on top of what needed to be done. Very appreciative of the level of assistance.
Lendi, whan can I say about them. They were so helpful, courteous and knowledgeable right throughout the process. I was extremely grateful for the time and effort that they put into completing the task. I would highly recommend them to anyone that is search for a better deal. My thanks goes out especially to Liam for his advise and rapid response to my situation
An incredible team with equally incredible customer service
My wife and I would like to take this time to acknowledge the work of the Lendi team, particularly Brendan Reid. From the word 'Go' Brendan worked on our loan acquisition ensuring we had the best chance of securing the right home loan package. We were with one of the four major banks with our initial mortgage and when looking at purchasing an investment property we were struck with LMI. Discussing our situation with Brendan, he provided multiple options. We chose what was best for us and the communication throughout this process leading up ...to unconditional approval (which was tight but delivered on time) has been hard fault, with daily updates, even on weekends. The post-service is equally commendable with the Lendi settlement team working at ensuring we have all our documents intact and liaising with our solicitor and lender. A quick shout out as well to the software developers, the Lendi platform is easy to use and sms link for uploads of documents was an easy way for us to collate our documents. Well done all and you now have a trusted customer.
WORST EXPERIENCE EVER
Lendi has been disappointing from day one. I submitted for loan approval after I have signed up the contract. The real estate has given us 3 weeks to get the approval. The next day I submitted all the required documents and from there on they only submitted loan to P&N Bank after a week. Then the wait started, until the last day of finance approval they did not contacted me regarding the finance process. Therefore I have to extend the finace approval date for another week, waited again no response, in the process false promises and keep asking ...me repeat documents come last day of finance, asked for another one week extention. By this time the seller was also getting worried and this lendi representative assured her that it will be approved that they are just taking time but promised that the application is solid and that it will be approved.Waited again.. and then after waiting 5 weeks, we got the answer that the loan is not servicable and the application has been declined. Very disappointing that after taking this long they came to the conclusion that this application is not succesful. In the process I have spent $550 on building and termite inspection. I reckon the Lendi broker was not qualified enough to access the aplication before handing over to the bank. In the end I asked him for decline letter from the bank to submit it to real estate agend to get my refund but that also I am not sure,if ia m going to get. Its been 3 days now but no response. Not happy with lendi and also with P&N Bank.
Lendi was awesome in the whole process especially Ann Phang, She went above and beyond to help my partner and i be able to get our investment loan sorted. It was such an easy process with submitting all our documents and communicating with the team. Ann is very persistent and will help you get the best loan suited for you, there was a lot of information i didn't know about getting a mortgage and Ann made it so easy to understand and helped me in anyway she could.
I highly recommend Lendi!
Just wanted to reach out and say thank you so much for all your efforts in assisting us with getting this home loan.
This has always been a goal of ours moving to Aus 10 years ago! Two young kids from the rough streets of South Auckland, moving over with the goal of improving our situation with the hopes of having more for our own kids and their future.
Happy to say, we are the first in our families to be able to call ourselves investment property owner/s(well almost, anyway).
Cut to the chase, so happy and excited (to say the least) that this is now become our reality!
Our home loan consultant Mike Lam assisted with finance to purchase our new house, the process was smooth fast and simple the whole way through and the level of communication by Mike through the entire process was second to none. 5 out of 5 stars very happy customers!!
Easy as pie!
You'll be assigned a professional consultant/broker immediately. My consultant was Tony Yammine which is so knowledgable and friendly and has helped me decide what is best for me and my situation.
Strongly recommend Lendi to anyone who wants to save some serious money but at the same time, don't have time to deal with multiple layers of banking and refinancing complexitities.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Relationship manager -Lendi
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Relationship manager -Lendi
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
What happen to lendi network?
Relationship manager -Lendi
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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