Reviewer Photos & Videos
Surprisingly easy and efficient
Great communication and customer service. I was really surprised at how quick and easy the process was to get a lower interest rate with my existing bank using Lendi's new partnership with them. Lendi's online platform is also really simple to use. I am very satisfied with the outcome from start to finish.
- Verified customer
We've used Lendi twice now, the first time as a new home buyer, and also to refinance. Mark Z was an absolute ace to deal with both times. Mark responded to all our questions in a timely manner, always had a great attitude, and we have always felt he has had our best interests at heart, and wasn't interested in just pushing a product on us. When we went to refinance Mark was able to swiftly get us to a product that really worked for us and saved us on interest rates as well. Highly recommend him.
It has been over 20 years since I last applied for a home loan. A lot has changed in the way loan applications are made. I wasn't sure of the documentation requirements and on top of that I am not IT savvy. Lendi made this process easy. BJ & Regina basically held my hand throughout the whole process, my calls were always returned promptly and concerns addressed. I could not recommend a more professional team. Thanking you from the bottom of my heart.
Unfortunately, I can't recommend Lendi
5 weeks in and we still don't know if a simple refinance will go ahead even after Lendi banker advises things to do, to have it approved, and we're still waiting for a response. It's been a pretty poor experience. My recommendation is see your existing bank and advise them your looking to refinance for $$$ etc amount and see if they can match it. Done in 5 minutes... Lendi.... 5 weeks and still can't advise on outcome but requests you to adjust other banking & still can't get it finalised... Unfortunately, and I really mean unfortunately (as I've used other brokers), I just can't recommend them.
Outstanding support and communication!
Lachlan Wraith was absolutely outstanding handling my complex situation. He took the time to explain things thoroughly and always replied promptly to all of my questions. I cannot thank Lachlan enough for going above and beyond to help me with my loan. Thank you!
My Experience was totally bad
My initial experience was OK, Once signed up with them experience was horrible.
Lack of communication, In experience staffs, unnecessary documents asking for loan, Not willing to listen customer properly. Simply wasting customers time. Not recommended at all
We can't thank Ilone Counsel and her team enough. We are very grateful for all the help and assistance.
Ilone and her team were always there to help and their responses were always quick and accurate. Even through all the covid-19 issues everything ran as smoothly as could be expected.
No unexpected charges or fees, very happy with the lender they have hooked us up with too.
We hope to be back someday!
We are extremely happy with the outcome
We used Karan Ananda to refinance our existing home loan. He was very professional, diligent and patience. He always kept us up to date and was always willing to try and find us the most competitive home loan. We were about to chose another lender, but Karan came up with another alternative which was cheaper and gave us the same level of flexibility with the home loan. We are extremely happy with the outcome.
Process of First Home loan
We got Conditional approval in almost 2months time. Now, we are on the stage of in our settlement for House and land package we are due to pay 5% deposit by tomorrow, but from last three days, we are trying to contact our Agent but no luck. My husband emailed her no response call her a few times yesterday and today no responses what so ever. We are stuck now what to do. Honestly prolonged process.
Lendi offers an A+ service!
The amazing support, communication and depth of knowledge our consultant Lamita Achy offered us during the process gave us the confidence that we were being given the best product, at the best interest rate and was perfect for us after explaining to Lamita our finance goals. I would not hesitate to recommend Lendi to any of my family and friends. Lamita is certainly an asset to Lendi and made the process of applying for finance very simplified. After our application was approved we were then moved to a wonderful client solutions expert Hiba Elbaz to see us through to settlement which was achieved today. THANKYOU to both of these lovely ladies.
my experience was mostly positive although I felt a little handled at first until I decided to proceed with the loan product. Once I did the initial loan application I had trouble gettibg a response from lendi for some questions I had. No extra costs and lian product is awesome. Excellent rate
Great to deal with an quick with responses
Stephen was great to deal with and always kept us up to date with what was happening during the lon process. He was at all times professional in his approach when speaking with us. He got the best home loan rate that was available for our situation. Great job.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Relationship manager -Lendi
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Relationship manager -Lendi
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
What happen to lendi network?
Relationship manager -Lendi
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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