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Terrible and painful experience that got us no where.
I first submitted documents to a Lendi broker on 29/01/2020. We were told things were looking good and we put a contract on a house. 3 extensions on the contract later AND 9.5 weeks of back and forth with the broker. Nothing! I became frustrated and could not get a clear answer on where things were at. I spoke to the supervisor (who didn’t even get back to me until late the next day) who then informed me that no applications had even been submitted to any banks. I ended the relationship with Lendi and started over with another broker. Less than 2 weeks we had our contract unconditional. My advice is to steer clear of Lendi. An awful, quite traumatic experience that nearly lost us the house. I would give 0 stars if this review let me.
Rude staff and no communication at all
This is a hard time for everyone. I was in the middle of applying to refinance my property when COVID-19 hit and my broker at Lendi went totally silent. I emailed 3 time and even tried to call and message through the site and was met with contempt for even trying to communicate with these offices during this time. I have no idea if my application was submitted or if I even have a chance to refinance at a time that I really need to. I could lose my house now because I was waiting on Lendi and they greatly just let me down. I wouldn't trust these people to even respond to an email let alone get you a good deal on refinancing your home. How hard is it to return communication with a client? RUDE.
Never got a phone call
It took me months to work up the courage to book an appointment to get some advice as I had only just commenced seriously considering purchase of a home. But I finally did it. I booked an appointment. 30 minutes after appointment time. No phone call. Contacted the 1300 number. They took my details. 45 minutes later. I finally get a phone call. The consultant sounded disinterested and tired and I was embarrassed to talk about my position. I really don’t know if I will deal with Lendi when the time comes to purchase a home.
The call to the Lendi consultant was a bad experience and the lady was very rude to me and I ended up hanging up on her to avoid the terrible treatment. She called back and I said she was being obnoxious and she again in a rude way said "so do you want to continue with the application?" I said I don't think so. She said ok and hung up. Waste of time and an unplesent experience.
Not satisfied at all! The guy didn’t mention to me that they applied the loan to Bank of Melbourne (which is under StGeorge) rather they always gave me impression that it’s StGeorge! That’s pathetic! I received a call from StGeorge that loan has been approved, even after that for no reason Lendi were asking documents after documents which have been provided to them several times. Finally I understood that Lendi didn’t let me know that the loan was from Bank of Melbourne when Lendi asked me for ID verification from Bank Of Melbourne. I was extremely frustrated. At last after three months of wastage of time I advised Lendi to cancel my application.
Painful harassing phone calls.
I contacted Lendi on a Saturday and my details were taken for someone to contact me re a possible investment home loan. I didn't realise when I contacted Lendi, that they also were also Domain Lending. When Lendi contacted me on the Monday, I advised the property had been sold and I no longer required a home loan. I thought that would be the end of it. In the next 18 hours, Lendi/Domain contacted me a total of four times. I ended up having to block the number on my phone. I finally had to contact them to plead with them to lose my number. If there's one way to lose my future business, it's to harass me. Good job!
Over 55, Don't bother
I needed a place to live in a hurry so started looking for one. I contacted Lendi to help arrange finance. The initial contact was very positive and indicated that I could get a loan. Then speaking with the expert broker was told I could not get a loan. I had done the sums myself and could easliy service the amount I needed but because I was over 55, did not have a huge deposit and the shorter loan term thay give to older people was refused service. I then went with a specialist broker who had a 30 year loan sorted in days. Guess Lendi only want business from people who are easy and not prepared to go the extra mile.
Never ending phone calls
These guys are relentless. I just wanted to have a quick look online to compare some home loan options, I specifically asked for no phone calls. I then got a phone call at least once a day for the next 3 weeks. I asked to please be taken off their call list and the guy on the phone would not listen. He continuously tried to keep me on the phone to the point that I had to hang up.
Expect to be receive unsolicited calls if you compare with Lendi
After comparing online, I've received several call attempts from Lendi. They utilise the required mobile number you provide to verify the comparison request without mentioning that they will then try to call you. While I'm sure it's burried in the copious terms and conditions somewhere, calls remains unsolicited and unwelcome.
Looking for alternative poor service
I have used Lendi previously and found them amazing. Using it to get an investment property found them horrible to deal with, documents requested repeatedly, documents not understood or read, had no idea of salary packaging. Told that I needed a quick settlement as there were specific conditions, did not understand contacts and commitments.
Told that it would take 4 days now on day 6 with still no results. Will be looking elsewhere in future.
Lendi so so bad, 0 stars
So So bad" we thought we would contact Lendi Pty Ltd to give them a go as we were wanting to purchasing a second investment property we did all that was required, and yet they did nothing! weeks past and we heard nothing, after a few weeks maybe months Lendi contacted us to ask us about our experience then apologized, we told them they "did nothing" so they put us at the top of the list, great, But they still did nothing!! we've never heard back from them, So in the end we went to ANZ out self and had our loan in 5 minutes, How easy it was.
Lendi you better get your bleeep together. Lendi even said they were going to use ANZ,
Thank you ANZ.
"Lendi we've never had such poor customer service EVER
I don't remember the name of the guy who visited us a few days ago, he didn't give his business card either.
He took all mine and my wife's personal details and stated that he shall be sending details in the next day or two but it's been over a week now and there is no sign of any information from him. He didn't even leave his business card either to contact him. It feels like we wasted over an hour with someone and we didn't achieve anything.
- Verified customer
Worst ever experience ! The most stressful process only because of a home loan specialist
Please dont go with Lendi if you are looking for a smooth and hazzle free home loan process.
Very poor communication and at the end, loan is not settled on time.
The so called home loan specialist [name removed] submitted the loan without listening to the customers needs and we had to direct him for every step.
Lendi will have good communication and assurance until they confirm the business, after that you call them 100 times, they won’t answer the call and reply to email, especially [name removed].
There are so many mortg...
I am extremely disappointed with the unprofessional service received from Relationship Manager at lendi.I will spare the name here.
It has ruined all our plans and I'm unsure as what will happen next. Being a first home buyer I feel I'm taken for a ride. I am clueless at this point.
We had our pre approval done without any issues. We finalised property and exchanged contracts.
Hearing about potscode restrictions in news, I specifically called lendi to check on post code restrictions with Bank Australia and received a confirmation from Relationship Manager that everything is perfect and it does not apply where I have bought property.
I fullfiled all the approval conditions-
Into our 4th month and finally we might see light
Into our 4th month and finally we might see lighr...our manager got us good rates and then we never heard from him again apart from an email blaming the other bank. Their specialists then told me to contact Adelaide Bank as Lendi were only the middle men and not responsible for organising the discharge papers. Great, you contract a supposed mortgage broker and you have to do the work yourself. If I had my time again I would NEVER touch this sham of a company. [Name Removed] you should be ashamed of yourself for not keeping your promise in following through and assisting.
Firstly, I start receiveing calls from too many different person.Then, they booked me for appointment at 9 am (which wasn't my prefer time)to provide some documents etc. I took a day off for this appointment. But lester Buch (agent) starts calling me 7:30 for telling that he is not coming..send documents via email.
Bye bye lendi..
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Relationship manager -Lendi
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Relationship manager -Lendi
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
What happen to lendi network?
Relationship manager -Lendi
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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