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Lendi

Lendi (page 3 of 17)

4.6 from 2,035 reviews · View Statistics

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Poor response times

published

Our experience initially with Lendi was incredible. The person we spoke was very helpful, clearly knowledge and set what seemed like a realistic response time and process to refinancing and applying for a new loan. However we were told that the next step would be reviewing and finalising our submission 2-3 business days after our last conversation, it’s now been over 2 weeks with nothing. I have emailed, used their platform to send messages to the relevant broker and rung twice to leave a message, where the representative promised I would have my call returned. Really disappointing considering what was our initial experience!!!

1 comment
Lendi
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Jo H.

Jo H.Mid West, WA

Very helpful

published

my experience was mostly positive although I felt a little handled at first until I decided to proceed with the loan product. Once I did the initial loan application I had trouble gettibg a response from lendi for some questions I had. No extra costs and lian product is awesome. Excellent rate

1 comment
Lendi
Relationship manager -Lendi

Hi Jo, thank you for taking the time to leave the Lendi team a positive review based on your experience. We’re so happy we were able to assist you with your home loan and we look forward to assisting you in the future.

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Frustrating

published

Broker was really nice but unable to be effective when dealing with a lender issue, and the company could not/did not pre-empt the problem or have the means to solve it, and now I’m out of pocket for a series of delays. Very disappointing experience after what had been a promising start.

1 comment
Lendi
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Jenna H.

Jenna H.Greater Melbourne (Metropolitan), VIC

  • 9 reviews
  • 4 likes

Awful service

published

We had 2 appointments with Lendi, then we had a third one booked to go over all the options. They missed the appointment time we had booked and we never heard back from them.

1 comment
Lendi
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Claire

ClaireSouth East Queensland, QLD

Professional and helpful

published

Gayathri Krishanthan was my broker and really knows her stuff. She was extremely helpful, answering any questions I had in a timely manner.
Raewyn McCauley was my settlement expert and was equally as helpful as the process was coming to an end. We had a really positive experience with Lendi from start to end and I would happily recommend them to family and friends.

1 comment
Lendi
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Would never recommend these idiots

published

Lender told us that, despite a couple of late payments, we would be fine with a loan as she spoke to her relationship manager at the bank that she chose to go with and he said it would go through. After multiple stuff ups and constantly having to resubmit documents that I already had submitted, the loan was knocked back and the lender's response was "I tried as hard as I could". Now I am left without a loan and nowhere to live as we have sold our property and are exchanging in a week. THANKS LENDI - NEVER AGAIN.

2 comments
Lendi
Relationship manager -Lendi

Hey there, Thank you for taking the time to leave us a review. We have reached out to you via private message here on product review so we can look into this further. We look forward to resolving this matter with you.

SGT
SGT
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theproudmary

theproudmarySouth East Queensland, QLD

Comedy of errors but not funny

published

I've used Lendi twice now and both times there was error after error causing extended delays. I went back the 2nd time because my current lender advised I had to because they referred me the 1st time. From issuing loan documents for the incorrect amount, constantly having to chase updates and being punted around to multiple different staff members it was an absolute joke. The bad service caused weeks of delays to the commencement of my home renovations, inconveniencing my family and my builder. Will not use them again and will not recommend to anyone.

1 comment
Lendi
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Ann Houston

Ann HoustonSydney, NSW

Worst experience

published

Too many errors and not kept informed worst experience ever, Lucky I had a good conveyancer
Applied 22/4/20 finally settled 7/8/20.
I was under the impression Brokers were to take the stress out of home purchasers, the stress created was huge.

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Dazza

DazzaGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Mistake after Mistake

published
1 comment
Lendi
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RoyK

RoyKSydney, NSW

  • 19 reviews
  • 18 likes

Absolutely waste of time

published
1 comment
Lendi
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Jenko

JenkoSydney, NSW

Good service

published

Andy Levstek NSW was great to deal with , straight talking very experienced just what I needed to steer everything in the right direction.
Overall a good experience and would recommend to friends and family.

1 comment
Lendi
Relationship manager -Lendi

Hi Jenko, thank you for taking the time to leave Andy and the Lendi team a five star review based on your experience. We’re so happy we were able to assist you with your home loan and we look forward to assisting you in the future.

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Dot

DotGreater Melbourne (Metropolitan), VIC

Not a good service

published

My broker provided inaccurate information on a few occasions, was very slow to follow up on requests, and did not advise me on next steps. Fortunately, i had a good conveyancing firm that helped me know what to ask my broker and what should be happening. Really a bad experience.

1 comment
Lendi
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Marni Barratt

Marni Barratt

  • 2 reviews
  • 1 like

Keep chasing a lower rate Harley!!!! Love ya work!! ✅

published

Look Harley is terrific! However we are currently searching for a lower rate. 30 words is ridiculous especially if you’re a quiet person & don’t have a lot to say unless you want something! ie. Lower percentage rate! ✅

1 comment
Lendi
Relationship manager -Lendi

Hi Marni, great to hear Harley was terrific! Thank you for the positive feedback, it's very much appreciated, at Lendi we pride ourselves on such a high standard of service and it's good to hear we could deliver for you.

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Coolpro

CoolproSydney, NSW

Very bad experience and will not use Lendi again

published
1 comment
Lendi
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Deepu J.

Deepu J.

  • 10 reviews
  • 16 likes

Scammers !!! Stay away

published

guess they are big time scammers trying to get your personal information.
This was the first time I dealt with them . .
I sent an online enquiry to refinance my existing home loan . They were quick to get back to me and organise a valuation done . I was contacted by a person named [Name Removed] .
Post Valuation, I have been unable to get to them for an update . I have Tried and contacted them via email , direct phone Of the agent and their general number .
The agents phone goes directly to voice mail . When I contact the general number they take down my details and never get back to me .
Worst experience ever and never going to go ahead with them even if I get the beat offer as their service is appalling.

5 comments
Lendi
Relationship manager -Lendi
Deepu J.
Deepu J.

I have tried my beat to reach out but have not received any response so what do you mean by reach out ?

Lendi
Relationship manager -Lendi

Thank you, we've sent you a private message already and can see you have responded to us, we'll be in contact with you regarding this as soon as possible.

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Frustrating Process. Constantly Ignored. Unprofessional service.

published

Process started off brilliantly with constant, clear communication....then Lendi dropped the ball and the process ended up taking 2 months! I didn't get the rate I was offered. My emails and phone calls were being ignored because they "forgot" or were "busy with other clients". Extremely unprofessional

1 comment
Lendi
Relationship manager -Lendi
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NNair

NNairCountry NSW

  • 70 reviews
  • 31 likes

Second time no better

published

They take way too long to get documents sorted. Then when there is a s notuff up takes a while to sort out. However it does get sorted out well and they are always polite and helpful. This is our third loan with them. The worst thing is you need AT LEAST 45-60 days to settle. Once they approve everything then you need to comply with the bank they choose for you. Fair enough but each loan has different requirements etc that take a while. Nothing beats having a bank manager. So they are good but their banks they deal with can drag things out.

2 comments
Lendi
Relationship manager -Lendi
NNair
NNair

I got what I wanted. Just a lot of different people as your the middle man. Still have you 4 but it could be more streamlined or quicker

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Mary was amazing!

published

I had a great experience refinancing my home loan through Lendi. Mary was super helpful, explaining everything in layman’s terms and was able to make things run as smooth as possible (even despite logistical restraints from COVID-19)! Thank you!

1 comment
Lendi
Relationship manager -Lendi
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Angie

AngieSouth East Queensland, QLD

Quick Turn Around for Refinancing/ Clear about what is needed

published

Thomas was wonderful in getting everything set up to process with our refinance. Great to deal with

Only reason I gave a 4 out of 5 stars was at the end of this process we were only requested to get our payout figure for home loan the night before settlement which caused some stress

1 comment
Lendi
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Jennifer

JenniferMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Very Disappointed

published

Customer service not very good, loads of promises and deliver little. I was made to feel excited about the prospect of a better mortgage and then let down with no result. Rang to enquire about progress and got different person, knew nothing about my loan and sounded disinterested.

1 comment
Lendi
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Page 3 of 17
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Questions & Answers

Dips

Dipsasked

Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.

Thanks,
Dipti Sheth

1 answer
Lendi
Relationship manager -Lendi

Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.

GKrish

GKrishasked

I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.

Are you aware of any fake or paid reviews ?

2 answers
Lendi
Relationship manager -Lendi

Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.

Cao
Cao

Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao

Babakura abatcha

Babakura abatchaasked

What happen to lendi network?

1 answer
Lendi
Relationship manager -Lendi

Hi Babakura,

I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.

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Get an answer from our members and Lendi representatives

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