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Comedy of errors but not funny
I've used Lendi twice now and both times there was error after error causing extended delays. I went back the 2nd time because my current lender advised I had to because they referred me the 1st time. From issuing loan documents for the incorrect amount, constantly having to chase updates and being punted around to multiple different staff members it was an absolute joke. The bad service caused weeks of delays to the commencement of my home renovations, inconveniencing my family and my builder. Will not use them again and will not recommend to anyone.
Too many errors and not kept informed worst experience ever, Lucky I had a good conveyancer
Applied 22/4/20 finally settled 7/8/20.
I was under the impression Brokers were to take the stress out of home purchasers, the stress created was huge.
Mistake after Mistake
I applied for a refinance investment portfolio loan in February 2020 it finally settled in July 2020, the whole process was poor and mistake after mistake with incorrect documents being sent out time and time again, the lender offered a interest rate in writing and then tried to back out of it, it took months to get this resolved.
I have an excellent credit history a significant amount of security and perfect repayment record this should have been a piece of cake, but it was the worst lending experience of my life, I was very disappointed in ...this whole ordeal. [Name Removed] from Lendi even stated that I shouldn't go with one of the others like State Custodians or U Bank with first discussions because they will not provide the customer service and that Lendi offers and we are so much easier and much more professional to deal with, well if this is a example of what good is suppose to look like then I will eat my hat. The only saving grace was a lady called [Name Removed] in Lendi who was also frustrated about the internal issues encountered and was a blessing to deal with, very professional and finally got things resolved so the loan could settle, but still today I am trying to find out why settlement costs became more than what was disclosed, so make sure you understand and get this all in writing. I have completed many lender loans over my life with all sorts of institutions but this is the worst i have experienced and I wouldn't recommend them.
Absolutely waste of time
Customer service [name removed] appeared to be so helpful and eager to assist at the beginning, Too good to be true, he asked for numerous documents and statement literally all finance history and banking details and affordability, name it ... but not once, over and over again because he delays so it has to be updated from one pay cycle to another. Doesn’t return call or email excusing birthday or family commitment and all crap. So to make you give up. What I am annoyed is that they get all your private information and do nothing but wasting yo...ur time and giving false promises. Don’t waste your time... they are too good to be true. Apply with major banks directly why do you need a broker who waste your time and cash out a bonus from your pocket?
Andy Levstek NSW was great to deal with , straight talking very experienced just what I needed to steer everything in the right direction.
Overall a good experience and would recommend to friends and family.
Not a good service
My broker provided inaccurate information on a few occasions, was very slow to follow up on requests, and did not advise me on next steps. Fortunately, i had a good conveyancing firm that helped me know what to ask my broker and what should be happening. Really a bad experience.
Keep chasing a lower rate Harley!!!! Love ya work!! ✅
Look Harley is terrific! However we are currently searching for a lower rate. 30 words is ridiculous especially if you’re a quiet person & don’t have a lot to say unless you want something! ie. Lower percentage rate! ✅
Very bad experience and will not use Lendi again
We signed up Lendi to help us with our home loan. The communication between us and the agent was very poor. No support and no clarity in what was happening with our application. The agent was never straight forward. We used his advice to put an offer on a house. In spite of asking him a number of times to get a pre-approval, he ignored our pleas. I wrote him an email asking for if there will be a problem if we put an offer. He advised that he had spoken to the BDM and said he was sure we could go ahead. We believe his words and decided to put a...n offer for a house. We did ask him about how much we could borrow to narrow down our search. We ended up putting an offer and tried to contact him about it. I wrote numerous emails asking him to contact us and also informed him of the offer. We never received any response. We received an email from the agent one day before the cooling off and he just said sorry and that he will look in to it. I was very scared in losing the initial deposit and asked him if he was confident in getting a loan. He advised that he doesn't see a problem. We extended the cooling off period. Again, there was no communication or messages. I was getting worried and wrote numerous emails asking him for an update. We asked the vendor if we could extend the cooling off period for a few more days and on the second last day before the cooling off period, the broker wrote an email saying that the application will take time and he wanted us to retract the lendi loan application. We have now last the initial deposit and has been a very harsh lesson. I would never use Lendi again and will certainly not recommend them to any of my friends. I replied to his email expressing my disappointment and received an email saying that the mail was not delivered. All I ask fellow people is to be aware of the loan process before approaching a broker.it is best to do your research and never trust anyone.
Scammers !!! Stay away
guess they are big time scammers trying to get your personal information.
This was the first time I dealt with them . .
I sent an online enquiry to refinance my existing home loan . They were quick to get back to me and organise a valuation done . I was contacted by a person named [Name Removed] .
Post Valuation, I have been unable to get to them for an update . I have Tried and contacted them via email , direct phone Of the agent and their general number .
The agents phone goes directly to voice mail . When I contact the general number they take down my details and never get back to me .
Worst experience ever and never going to go ahead with them even if I get the beat offer as their service is appalling.
Frustrating Process. Constantly Ignored. Unprofessional service.
Process started off brilliantly with constant, clear communication....then Lendi dropped the ball and the process ended up taking 2 months! I didn't get the rate I was offered. My emails and phone calls were being ignored because they "forgot" or were "busy with other clients". Extremely unprofessional
Second time no better
They take way too long to get documents sorted. Then when there is a s notuff up takes a while to sort out. However it does get sorted out well and they are always polite and helpful. This is our third loan with them. The worst thing is you need AT LEAST 45-60 days to settle. Once they approve everything then you need to comply with the bank they choose for you. Fair enough but each loan has different requirements etc that take a while. Nothing beats having a bank manager. So they are good but their banks they deal with can drag things out.
Mary was amazing!
I had a great experience refinancing my home loan through Lendi. Mary was super helpful, explaining everything in layman’s terms and was able to make things run as smooth as possible (even despite logistical restraints from COVID-19)! Thank you!
Quick Turn Around for Refinancing/ Clear about what is needed
Thomas was wonderful in getting everything set up to process with our refinance. Great to deal with
Only reason I gave a 4 out of 5 stars was at the end of this process we were only requested to get our payout figure for home loan the night before settlement which caused some stress
Customer service not very good, loads of promises and deliver little. I was made to feel excited about the prospect of a better mortgage and then let down with no result. Rang to enquire about progress and got different person, knew nothing about my loan and sounded disinterested.
Very professional and helpful
The customer service we received from George El-Khoury was professional and extremely helpful. George walked us through the refinancing process and ensured that we had all necessary information to make an informed decision. Not to mention the rate we received as much better than we had hoped.
5-6 Months on!!!
Approached Lendi to refinance my house and debts, December last year thought they would be great, but had nothing but issues with them.
The lack of knowledge regarding what paperwork is required and the lack of communication between broker and customer has been disgraceful.
Still getting messages to say our loan is with the loans team for 4 weeks on and further.
If they didn't want to do our loan they should be up front and tell you.
Not sure what they think they are doing?????
Very badly managed.
Even taking into the fact that Covid 19 came about I was able to organise finance through someone else
in just over a month.
All I can say is Wake up Lendi and if you, have sense about finance do not use these people too in experienced!
Supplied all documents no word after 1 month
The customer service is non existent as I supplied all requested documentation and no word after a month so I sent an e-mail informing Lendi and the so called "Home Loan Specialist" of my displeasure at not hearing from Lendi and still no response and nearly 2 weeks have elapsed since my last e-mail.
Initial contact fabulous - then all down hill from there
The initial contact I had with lendi was amazing. Very professional and easy to deal with. Once we had lodged all of our documents with the initial person, we were then handed to someone else. This is where the issues started. Our application to the bank was submitted 22/01/2020 - our settlement took place 06/05/2020. In the 3.5 months it took to settle we were asked to fill out a stat Dec for "The name change". Neither my husband or I have had a name change. After numerous calls and emails - to which I still have no answer - I just wrote out a...stat dec to say what my husbands 'true' name is (I honestly feel that if I didn't just write the stat Dec out I would still be waiting). I am appalled with the lack of service and professionalism I received from the second part of our experience. It is almost like they have these great customer service people to get your business and once you are locked in they drop you like a hot potato!!! I would never use lendi again and the only recomendation I would give people is to stay away from lendi!!!
Good service, helpful and prompt follow ups
We had a few administration issues with the bank, but Lendi staff were very prompt and helped to sort out the issues with us. I would use Lendi again and recommend them to others.
On the right track
We are very thankful for Brendan Reid and the team at Lendi for helping us secure our home loan. Harley, the first person we dealt with was so friendly and helpful. Brendan Reid the team member who assisted us the most was fantastic and tried his best to do everything he could to help us. Ron? At the end was also very friendly and helpful. The only issue we had was too many people helping. There was one other random person that rang just for the sake of ringing. The rang the day after Brendan rang to pretty much tell me everything Brendan had a...lready explained but in less detail and not as much assurance because "he only just got my file and hasn't really looked at it yet." I don't know if he was higher up and just trying to seem important compared to Brendan but he had no idea and there was no need for him to call, Brendan had it under control! Thanks Brendan, you rock!
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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