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Our Loan Specialist, Rishi Nanda provided an excellent level of service. Communication was timely and consistent and Rishi secured a really good interest rate for our loan. We would certainly recommend Lendi and will use them again in the future.
Great Lendi Team
We would like to thank Shane and the Lendi team that got us through the process for our property. Very consistent as we had a few challenges to deal with ,however they were always in contact and very helpful when required. Their attitude was excellent , and it really makes you feel great with the personal touch they took throughout the whole process . From start to finish & following up which we thought was the most important factor, which gives you peace of mind at the end of the day . Cheers B&D
Lendo made loan application super easy
My home loan specialist was Rishi Nanda, he made the entire process very easy and customer feedback during the process was excellent, always updating on status, I received no extra or unexpected issues, and was very satisfied with the rate and the entire process in dealing with lendi. Thank you so much for all your wonderful work.
Absolutely 1st class customer service all the way!
Lendi was amazing from start to finish. Matilda Phan is the most professional and efficient staff member of the lendi's team I have ever met. She was caring, understanding and very patient with our home loan. She was very transparent and concise though out the whole process. She made our experience absolutely amazing and always found a solution. Her hard work and perseverance helped us tackle any obstacles we faced. Definitely worth having a great mortgage broker like her. Having her deal with 2 loans for us was smooth sailing. She made our process so easy to deal with. Definite 10 out 10 experience!
Do yourself a favour and ask for her, she is incredible! Thanks Matilda - Your a gem!
Dealt with Rishi Nanda
Refinancing process, clear genuine communication no sales scripts, this made the experience easy. Expectations have been met, competitive rate secured, no hesitation recommending Rishi Nanda to friends.
Lendi have been amazing. Rishi Nanda was excellent. He responded quickly to any questions or concerns I had and made sure I received a good rate. Very satisfied. Rishi is a great broker!
Completely lacking customer service and SLOW
Requests for paperwork prev verified. 2+ weeks no closer to loan, & information is still wrong. Cancelled application: they don’t pick up the phone or use the right email address despite multiple requests & messages both online & over the phone.
Easier than I thought , I highly recommend "Rishi Nanda".
I went through a new home loan process with Lendi and was looked after by Rishi Nanda. I appreciate his professionalism, responsiveness, generosity and guidance in helping with he whole process . Myself being new to the whole process - had a lot of silly questions but Rishi was very patient and understanding . My unconditional loan approval came through in 3 days (Already had a conditional preapproval).
I'd highly recommend "Rishi Nanda" in case you decide to call Lendi .
Great service provider
Amazing customer service from my Lendi Rep, she was faultless. Brilliant communication, honesty and efficiency. I would highly recommend Lendi.I was offered choices and was able to fully engage in the whole process.
I have just refinance through Lendi and my broker Dorian was amazing. I can't say enough for everything he did to help me get a great deal. He went above and beyond to help get everything happening and swiftly, he is my shining star.
Uploading your documents to their dashboard was made easy, which also kept you up-to-date with the application process.
Lendi are friendly, professional and know their stuff. If you need some advice I'd highly recommend giving Lendi a call today, you won't regret it. I sure didn't!
Amazing Customer Service - Thomas was Fantastic!
I had no problems with Lendi whatsoever. Thomas kept me updated every step of the way, was always willing to answers all of my silly questions, and went above and beyond to help me refinance my house. I can't say enough about Lendi and in particular, Thomas!
It was made so easy!
Our broker Rachel was wonderful - full of knowledge and patience! She sourced us a fantastc rate and made the entire process very simple for us. My partner and I have been so impressed with the service - the website is so user-friendly - it doesn't get much easier than having to upload documents! We have appreciated the time and effort Rachel and the Lendi team have shown us - what could be a very stressful and anxious time was made very easy - Thank you Rachel and Team Lendi!
Potentially great for us!
Loan has just been refinanced in the last 24 hours but feel like Lendi was with us every step of the way. Special mention to Fraser who went above and beyond to help with our transition. Very approachable and knowledgeable. Impressed so far!
Great with our refinance
We've just used Lendi to refinance and found the process really easy. We ended up with a great rate, with the options we wanted. We got responses quickly and all the team at Lendi were patient when we were hard to get hold of to answer questions they had.
First time user of Lendi and I couldn’t recommend them more.
My broker Stephen was amazing.
There will several issues along the way with my bank but he made sure they were fixed each time and made sure settlement happened
Lendi has been super supportive and helpful. We were stuck in a loan with a high interest rate. After many attempts Lendi found us a way out! Thanks Shane & Hiba.
Refinance made easy
I’d like to thank Lendi, Matilda was fantastic helped every step of the way , very professional, in the end found us a great product with great features thank you to all the team
We would like to say a big thank you to the team at Lendi. It’s been a long process and we really appreciate the patience shown to get the end result we wanted.
Thanks for everything.
Refinancing at it's Best
We were looked after by Shane. Shane was very patient and understanding. Helped us throughout the process even gave us a few options and scenario's that was best suitable for us, Even when we changed our mind on the first option.
Shane called when he said he would, always replied on time. Transparent.
Compared to our last experience with a different broker, the whole process with Lendi was a breeze.
Also want to thank Jocy and Tammy who helped during the process.
We were happy with what Lendi provided, ended up going with Bankwest.
Great service - Very helpful
The process was made easy by Rishi's professionalism and attention to detail. I am so grateful I had Rishi as my loan specialist.
I got a great rate on my home loan and extremely satisfied.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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