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Lendi

Lendi (page 3 of 8)

4.6 from 1,968 reviews · View Statistics

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Over 55, Don't bother

published

I needed a place to live in a hurry so started looking for one. I contacted Lendi to help arrange finance. The initial contact was very positive and indicated that I could get a loan. Then speaking with the expert broker was told I could not get a loan. I had done the sums myself and could easliy service the amount I needed but because I was over 55, did not have a huge deposit and the shorter loan term thay give to older people was refused service. I then went with a specialist broker who had a 30 year loan sorted in days. Guess Lendi only want business from people who are easy and not prepared to go the extra mile.

1 comment
Lendi
Relationship manager -Lendi

Hi there, thanks for taking the time to leave Lendi a review. We apologize to hear of your disappointment. We would like to investigate your experience further and see how we can help. We will reach out via private message to explore further.

Never ending phone calls

published

These guys are relentless. I just wanted to have a quick look online to compare some home loan options, I specifically asked for no phone calls. I then got a phone call at least once a day for the next 3 weeks. I asked to please be taken off their call list and the guy on the phone would not listen. He continuously tried to keep me on the phone to the point that I had to hang up.

1 comment
Lendi
Relationship manager -Lendi
Sam C

Sam CNSW, 2480

  • 19 reviews
  • 18 likes

Expect to be receive unsolicited calls if you compare with Lendi

published

After comparing online, I've received several call attempts from Lendi. They utilise the required mobile number you provide to verify the comparison request without mentioning that they will then try to call you. While I'm sure it's burried in the copious terms and conditions somewhere, calls remains unsolicited and unwelcome.

3 comments
Lendi
Relationship manager -Lendi
Sam C
Sam C
Lendi
Relationship manager -Lendi
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Outback D.

Outback D.Sydney, NSW

Confusion at the last minute when one of the recommended lenders refused. Ended up paying a higher rate!

published

Over UI and response was good. Jack Chen was good and gave most answers. However I didnt get the best deal at end of the settlement which was disappointing overall.

1 comment
Lendi
Relationship manager -Lendi

Looking for alternative poor service

published

I have used Lendi previously and found them amazing. Using it to get an investment property found them horrible to deal with, documents requested repeatedly, documents not understood or read, had no idea of salary packaging. Told that I needed a quick settlement as there were specific conditions, did not understand contacts and commitments.
Told that it would take 4 days now on day 6 with still no results. Will be looking elsewhere in future.

1 comment
Lendi
Relationship manager -Lendi

Patient assistance

published

Fyzee called me very shortly after lodging my online enquiry. And from that phone call onwards he worked persistently and patiently to help with my very complicated refinancing. My only complaint is with the web site form lodgement. At times it was quite difficult to work out what document to upload to which category.

1 comment
Lendi
Relationship manager -Lendi
no1adamg

no1adamgGreater Melbourne (Outer), VIC

  • 3 reviews

Lendi so so bad, 0 stars

published

So So bad" we thought we would contact Lendi Pty Ltd to give them a go as we were wanting to purchasing a second investment property we did all that was required, and yet they did nothing! weeks past and we heard nothing, after a few weeks maybe months Lendi contacted us to ask us about our experience then apologized, we told them they "did nothing" so they put us at the top of the list, great, But they still did nothing!! we've never heard back from them, So in the end we went to ANZ out self and had our loan in 5 minutes, How easy it was.
Lendi you better get your bleeep together. Lendi even said they were going to use ANZ,
Thank you ANZ.
"Lendi we've never had such poor customer service EVER

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1 comment
Lendi
Relationship manager -Lendi
darren

darrenSouth-Eastern Region, NSW

Same documents over over over over and over again.

published

Staff were very friendly, however it was a constant request for documents, the same documents over and over again. Request for payslips and bank statements was repeated so many times.

1 comment
Lendi
Relationship manager -Lendi

WORST experience EVER in our lifes with a broker from this company!

published

Experienced huge unexpected costs, almost completely ruinied us financially and I ended up in mental health sessions at hospital while heavily pregnant due to the stress and major depression caused.

1 comment
Lendi
Relationship manager -Lendi
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  • Verified customer

Worst ever experience ! The most stressful process only because of a home loan specialist

published
1 comment
Lendi
Relationship manager -Lendi

Incorrect information

published
1 comment
Lendi
Relationship manager -Lendi

Unprofessional..

published

Firstly, I start receiveing calls from too many different person.Then, they booked me for appointment at 9 am (which wasn't my prefer time)to provide some documents etc. I took a day off for this appointment. But lester Buch (agent) starts calling me 7:30 for telling that he is not coming..send documents via email.
Bye bye lendi..

Highly unprofessional..

1 comment
Lendi
Relationship manager -Lendi
Anny

AnnyMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Privacy issues

published

I wanted to enquire for a loan, but got contacted by too many different staff members who are not informed about the already given details, so I went with a traditional bank.
I haven't submit the loan application, so I asked Lendi to delete all my collect datas. They only can do it AFTER 7 YEARS. Its the first time I hear about such a long time. Not happy about the whole experience at all. For me time waste.

1 comment
Lendi
Relationship manager -Lendi

Some good more poor service

published

Initial contact good. Had to resubmit paperwork too many times. Too many calls from various staff about same thing. Lack of communication within Lendi staff. Upon settlement didnt even get the loan setup as requested. 1 month on and still not setup correctly. Lendi blames bank and vice versa. Me the customer stuck in limbo.

1 comment
Lendi
Relationship manager -Lendi
Michelle

MichelleSouth-Eastern Region, NSW

Terrible Customer Service - SLOW SLOW SLOW!

published
1 comment
Lendi
Relationship manager -Lendi
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Dave

Dave

  • 7 reviews
  • 7 likes

Slow very slow

published

Great initial contact and fact finding by team.

However after three weeks I am still awaiting their preferred bank mortgage approval.

Have chased a number of time, re-loaded information, and no delays from my end in terms of uploading documents etc.

Its sad that they cant back up an initial excellent service.

In future I will go elsewhere and indeed might seek alternative funder pre-settlement.

I would recommend that unless you have plenty of time (three month settlement in mind), you shop for a broker elsewhere

3 comments
Lendi
Relationship manager -Lendi
Dave
Dave
Lendi
Relationship manager -Lendi
Tess S.

Tess S.Central West, NSW

Garbage and a complete waste of time!

published
1 comment
Lendi
Relationship manager -Lendi

WORST EXPERIENCE EVER

published
1 comment
Lendi
Relationship manager -Lendi
Personalexperience

PersonalexperienceSydney, NSW

  • 4 reviews
  • 4 likes

Big hassle, terrible after sales services and they don't check on unauthorised deductions made

published
1 comment
Lendi
Relationship manager -Lendi
angelo t.

angelo t.South East Queensland, QLD

  • 5 reviews
  • 2 likes
  • Verified customer

The worst customer experience!

published

Signed up with the company in 2019 - Jan called them multiple times and asked how my application was going. Was told some one will call me back. Finally received a call in August!
There was no communication on the settlement. I had requested for a specfic settlement date for my two properties and was assured that this was going to happen. Post settlement was not given those dates and was asked to deal with all the issues by myself.
One escalating the issue Manager calls to apologise but no further action is take!.

2 comments
Lendi
Relationship manager -Lendi
angelo t.
angelo t.

I have responded to her email. I get apologies for everything. One apologises only when they know they have done a mistake!!!!

Page 3 of 8
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Questions & Answers

Dips

Dipsasked

Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.

Thanks,
Dipti Sheth

1 answer
Lendi
Relationship manager -Lendi

Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.

GKrish

GKrishasked

I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.

Are you aware of any fake or paid reviews ?

2 answers
Lendi
Relationship manager -Lendi

Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.

Cao
Cao

Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao

Babakura abatcha

Babakura abatchaasked

What happen to lendi network?

1 answer
Lendi
Relationship manager -Lendi

Hi Babakura,

I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.

Get an answer from our members and Lendi representatives

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