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Lendi

Lendi (page 3 of 13)

4.6 from 1,968 reviews · View Statistics

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Frustrating Process. Constantly Ignored. Unprofessional service.

published

Process started off brilliantly with constant, clear communication....then Lendi dropped the ball and the process ended up taking 2 months! I didn't get the rate I was offered. My emails and phone calls were being ignored because they "forgot" or were "busy with other clients". Extremely unprofessional

1 comment
Lendi
Relationship manager -Lendi
NNair

NNairCountry NSW

  • 69 reviews
  • 31 likes

Second time no better

published

They take way too long to get documents sorted. Then when there is a s notuff up takes a while to sort out. However it does get sorted out well and they are always polite and helpful. This is our third loan with them. The worst thing is you need AT LEAST 45-60 days to settle. Once they approve everything then you need to comply with the bank they choose for you. Fair enough but each loan has different requirements etc that take a while. Nothing beats having a bank manager. So they are good but their banks they deal with can drag things out.

2 comments
Lendi
Relationship manager -Lendi
NNair
NNair

I got what I wanted. Just a lot of different people as your the middle man. Still have you 4 but it could be more streamlined or quicker

Mary was amazing!

published

I had a great experience refinancing my home loan through Lendi. Mary was super helpful, explaining everything in layman’s terms and was able to make things run as smooth as possible (even despite logistical restraints from COVID-19)! Thank you!

1 comment
Lendi
Relationship manager -Lendi
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Angie

AngieSouth East Queensland, QLD

Quick Turn Around for Refinancing/ Clear about what is needed

published

Thomas was wonderful in getting everything set up to process with our refinance. Great to deal with

Only reason I gave a 4 out of 5 stars was at the end of this process we were only requested to get our payout figure for home loan the night before settlement which caused some stress

1 comment
Lendi
Relationship manager -Lendi
Jennifer

JenniferMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Very Disappointed

published

Customer service not very good, loads of promises and deliver little. I was made to feel excited about the prospect of a better mortgage and then let down with no result. Rang to enquire about progress and got different person, knew nothing about my loan and sounded disinterested.

1 comment
Lendi
Relationship manager -Lendi
Coleman E.

Coleman E.South East Queensland, QLD

Very professional and helpful

published

The customer service we received from George El-Khoury was professional and extremely helpful. George walked us through the refinancing process and ensured that we had all necessary information to make an informed decision. Not to mention the rate we received as much better than we had hoped.

1 comment
Lendi
Relationship manager -Lendi
Sharron C.

Sharron C.South East Queensland, QLD

5-6 Months on!!!

published

Approached Lendi to refinance my house and debts, December last year thought they would be great, but had nothing but issues with them.
The lack of knowledge regarding what paperwork is required and the lack of communication between broker and customer has been disgraceful.
Still getting messages to say our loan is with the loans team for 4 weeks on and further.
If they didn't want to do our loan they should be up front and tell you.
Not sure what they think they are doing?????
Very badly managed.
Even taking into the fact that Covid 19 came about I was able to organise finance through someone else
in just over a month.
All I can say is Wake up Lendi and if you, have sense about finance do not use these people too in experienced!

2 comments
Lendi
Relationship manager -Lendi
Sharron C.
Sharron C.

For us that is probably to late now.

PBR

PBRSydney, NSW

  • 2 reviews

Supplied all documents no word after 1 month

published

The customer service is non existent as I supplied all requested documentation and no word after a month so I sent an e-mail informing Lendi and the so called "Home Loan Specialist" of my displeasure at not hearing from Lendi and still no response and nearly 2 weeks have elapsed since my last e-mail.

2 comments
Lendi
Relationship manager -Lendi
PBR
PBR
Daniel R.

Daniel R.Sydney, NSW

Good service, helpful and prompt follow ups

published

We had a few administration issues with the bank, but Lendi staff were very prompt and helped to sort out the issues with us. I would use Lendi again and recommend them to others.

1 comment
Lendi
Relationship manager -Lendi
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On the right track

published
1 comment
Lendi
Relationship manager -Lendi
Mark S

Mark SGreater Melbourne (Outer), VIC

Very Good Service from Lendi

published

Very good knowledgeable advice and assistance from Liam who was able to achieve a reduction in our home loan percentage with Westpac. Would recommend Lendi and Liam in this regard. Well Done. Mark and Maureen S. Melbourne. VIC

2 comments
Lendi
Relationship manager -Lendi
Mark S
Mark S
David

DavidGreater Melbourne (Inner), VIC

Great result. Lendi told me that they could save me money and they did.

published

I had attempted this saving myself and had no success.
The relationship that Lendi had with my bank got the deal over the line.
I am very happy with the outcome
Thanks Lendi

1 comment
Lendi
Relationship manager -Lendi
Elisha

Elisha

  • 2 reviews
  • 1 like

Terrible and painful experience that got us no where.

published

I first submitted documents to a Lendi broker on 29/01/2020. We were told things were looking good and we put a contract on a house. 3 extensions on the contract later AND 9.5 weeks of back and forth with the broker. Nothing! I became frustrated and could not get a clear answer on where things were at. I spoke to the supervisor (who didn’t even get back to me until late the next day) who then informed me that no applications had even been submitted to any banks. I ended the relationship with Lendi and started over with another broker. Less than 2 weeks we had our contract unconditional. My advice is to steer clear of Lendi. An awful, quite traumatic experience that nearly lost us the house. I would give 0 stars if this review let me.

1 comment
Lendi
Relationship manager -Lendi

Great customer service & product knowledge

published

Matt from Lendi was so easy to talk to & contact; he was informative & always kept me up to date with where my application was at. It’s been a pleasure working with him on my home loan.

1 comment
Lendi
Relationship manager -Lendi

Hi Cindy, thank you for taking the time to leave Matt a five star review based on your experience. We’re so happy we were able to assist you with your home loan and look forward to assisting you in the future.

Simone

SimoneGreater Melbourne (Inner), VIC

  • 4 reviews
  • 1 like

Rude staff and no communication at all

published

This is a hard time for everyone. I was in the middle of applying to refinance my property when COVID-19 hit and my broker at Lendi went totally silent. I emailed 3 time and even tried to call and message through the site and was met with contempt for even trying to communicate with these offices during this time. I have no idea if my application was submitted or if I even have a chance to refinance at a time that I really need to. I could lose my house now because I was waiting on Lendi and they greatly just let me down. I wouldn't trust these people to even respond to an email let alone get you a good deal on refinancing your home. How hard is it to return communication with a client? RUDE.

2 comments
Lendi
Relationship manager -Lendi
Lendi
Relationship manager -Lendi
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SHELLEY BAILEY

SHELLEY BAILEYGippsland, VIC

  • 2 reviews

Good service

published

Krishneel Kumar helped us get a good interest rate refinancing our house. Wasn’t a seem less procedure but we got there. More info on paper work required would have been helpful.

1 comment
Lendi
Relationship manager -Lendi
Damian

DamianSouth East Queensland, QLD

Good service

published

My application process has been pretty hassle free. The customer service has been friendly and helpful. The fees discussion was a little vague as a few fees that I was unaware of were brought up later in the application. Overall though a good service.

1 comment
Lendi
Relationship manager -Lendi
Kushla G.

Kushla G.South East Queensland, QLD

Never got a phone call

published

It took me months to work up the courage to book an appointment to get some advice as I had only just commenced seriously considering purchase of a home. But I finally did it. I booked an appointment. 30 minutes after appointment time. No phone call. Contacted the 1300 number. They took my details. 45 minutes later. I finally get a phone call. The consultant sounded disinterested and tired and I was embarrassed to talk about my position. I really don’t know if I will deal with Lendi when the time comes to purchase a home.

1 comment
Lendi
Relationship manager -Lendi

The process throughout has been "Can Do"

published

Right throughout the process Roz, has been insightful, communicative, empathetic and clear in not only her needs, but our objective also given the little support offered by our current lender. No incurred costs and the Interest rate being offered well exceeds our expectation. Thanks again Roz..

1 comment
Lendi
Relationship manager -Lendi
R.R

R.R

  • 2 reviews
  • 1 like

Bad Customer Service and Loan not processed for Over 4 weeks

published

Posted abad review on Facebook about the customer service received.lendi got back to me straight away after the post and then still hasn't done anything about it see screen shots

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1 comment
Lendi
Relationship manager -Lendi
Page 3 of 13
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Questions & Answers

Dips

Dipsasked

Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.

Thanks,
Dipti Sheth

1 answer
Lendi
Relationship manager -Lendi

Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.

GKrish

GKrishasked

I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.

Are you aware of any fake or paid reviews ?

2 answers
Lendi
Relationship manager -Lendi

Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.

Cao
Cao

Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao

Babakura abatcha

Babakura abatchaasked

What happen to lendi network?

1 answer
Lendi
Relationship manager -Lendi

Hi Babakura,

I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.

Get an answer from our members and Lendi representatives

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