- Sign in
- Write a review
Lendi (page 3 of 13)
Reviewer Photos & Videos
Frustrating Process. Constantly Ignored. Unprofessional service.
Process started off brilliantly with constant, clear communication....then Lendi dropped the ball and the process ended up taking 2 months! I didn't get the rate I was offered. My emails and phone calls were being ignored because they "forgot" or were "busy with other clients". Extremely unprofessional
1 comment
Similar opinion? Write a review on ProductReview.com.au!
NNairCountry NSW
- 69 reviews
- 31 likes
Second time no better
They take way too long to get documents sorted. Then when there is a s notuff up takes a while to sort out. However it does get sorted out well and they are always polite and helpful. This is our third loan with them. The worst thing is you need AT LEAST 45-60 days to settle. Once they approve everything then you need to comply with the bank they choose for you. Fair enough but each loan has different requirements etc that take a while. Nothing beats having a bank manager. So they are good but their banks they deal with can drag things out.
2 comments
Relationship manager -Lendi
Hi, thank you for taking the time to leave us your feedback based on your most recent experience with the Lendi team, sorry to hear of the delays you had experienced which in the end affected your ove... Read more
rall Lendi experience. We'll send you a message so we can look into this further for you to see what caused this to occur.I got what I wanted. Just a lot of different people as your the middle man. Still have you 4 but it could be more streamlined or quicker
Similar opinion? Write a review on ProductReview.com.au!
Mary was amazing!
I had a great experience refinancing my home loan through Lendi. Mary was super helpful, explaining everything in layman’s terms and was able to make things run as smooth as possible (even despite logistical restraints from COVID-19)! Thank you!
1 comment
Relationship manager -Lendi
Hi Sam, thank you for taking the team to leave Mary and the Lendi team a really positive review on your recent refinance experience, we strive to always maintain a high standard of service to our cust... Read more
omers while doing our best to ensure the process goes as smooth as possible, it's great to hear we could achieve this for you! Please reach out to us in the future if there is anything we can assist you with, we'd love to earn that fifth star.Similar opinion? Write a review on ProductReview.com.au!
Find out how Lendi compares to other Home Loans
Know better, choose better.
AngieSouth East Queensland, QLD
Quick Turn Around for Refinancing/ Clear about what is needed
Thomas was wonderful in getting everything set up to process with our refinance. Great to deal with
Only reason I gave a 4 out of 5 stars was at the end of this process we were only requested to get our payout figure for home loan the night before settlement which caused some stress
1 comment
Relationship manager -Lendi
Hi Angie, thank you for taking the time to leave us a positive review of your experience with Thomas and the Lendi Team, it's great to hear we could organize your refinance for you. Apologies for the ... Read more
stress caused with the last minute ending, please do reach out if we can further assist in the future and hopefully we can earn that fifth star!Similar opinion? Write a review on ProductReview.com.au!
JenniferMetropolitan Adelaide, SA
- 2 reviews
- 1 like
Very Disappointed
Customer service not very good, loads of promises and deliver little. I was made to feel excited about the prospect of a better mortgage and then let down with no result. Rang to enquire about progress and got different person, knew nothing about my loan and sounded disinterested.
1 comment
Relationship manager -Lendi
Hi Jennifer, thank you for taking the time to bring to to our attention. Apologies if this has been your experience so far, it is by no means the type of customer experience we pride ourselves in prov... Read more
iding. We have sent you a private message here on Product Review if you kindly respond to us so we may look in to this as soon as possible.Similar opinion? Write a review on ProductReview.com.au!
Coleman E.South East Queensland, QLD
Very professional and helpful
The customer service we received from George El-Khoury was professional and extremely helpful. George walked us through the refinancing process and ensured that we had all necessary information to make an informed decision. Not to mention the rate we received as much better than we had hoped.
1 comment
Relationship manager -Lendi
Hi Coleman, thank you for taking the time to leave us such a positive review of your experience with George and the Lendi Team. Here at Lendi, we put customer experience at the forefront of everything... Read more
we do. We’re so happy to hear your experience was in line with what we expect it to be and we hope we can get the opportunity in the future to earn that fifth star! Please do not hesitate to reach out to us in the future if there is anything further we can assist you with.Similar opinion? Write a review on ProductReview.com.au!
Sharron C.South East Queensland, QLD
5-6 Months on!!!
Approached Lendi to refinance my house and debts, December last year thought they would be great, but had nothing but issues with them.
The lack of knowledge regarding what paperwork is required and the lack of communication between broker and customer has been disgraceful.
Still getting messages to say our loan is with the loans team for 4 weeks on and further.
If they didn't want to do our loan they should be up front and tell you.
Not sure what they think they are doing?????
Very badly managed.
Even taking into the fact that Covid 19 came about I was able to organise finance through someone else
in just over a month.
All I can say is Wake up Lendi and if you, have sense about finance do not use these people too in experienced!
2 comments
Relationship manager -Lendi
Hi Sharron, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and we will be looking into what has happened. We'll send you a private message to... Read more
discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.For us that is probably to late now.
Similar opinion? Write a review on ProductReview.com.au!
PBRSydney, NSW
- 2 reviews
Supplied all documents no word after 1 month
The customer service is non existent as I supplied all requested documentation and no word after a month so I sent an e-mail informing Lendi and the so called "Home Loan Specialist" of my displeasure at not hearing from Lendi and still no response and nearly 2 weeks have elapsed since my last e-mail.
2 comments
Relationship manager -Lendi
Hi There, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and we will be looking into what has happened. We'll send you a private message to d... Read more
iscuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.Hi,
I submitted all required documents with Lendi on 18/04/20 and received an e-mail confirming this from [Name Removed] on 20/04/20 and this is the last I have heard from Lendi despite me sending ano... Read more
Similar opinion? Write a review on ProductReview.com.au!
Daniel R.Sydney, NSW
Good service, helpful and prompt follow ups
We had a few administration issues with the bank, but Lendi staff were very prompt and helped to sort out the issues with us. I would use Lendi again and recommend them to others.
1 comment
Relationship manager -Lendi
Hi Daniel, great to hear your experience with Lendi was a great one! We’re always doing our best to ensure we keep the process as seamless as possible for our customers. and it’s refreshing to hear ... Read more
this was the case for you. Thank you for taking the time to leave us a review. We look forward to assisting you in the future.Similar opinion? Write a review on ProductReview.com.au!
Find out how Lendi compares to other Home Loans
Know better, choose better.
On the right track
We are very thankful for Brendan Reid and the team at Lendi for helping us secure our home loan. Harley, the first person we dealt with was so friendly and helpful. Brendan Reid the team member who assisted us the most was fantastic and tried his best to do everything he could to help us. Ron? At the end was also very friendly and helpful. The only issue we had was too many people helping. There was one other random person that rang just for the sake of ringing. The rang the day after Brendan rang to pretty much tell me everything Brendan had a...Read more
lready explained but in less detail and not as much assurance because "he only just got my file and hasn't really looked at it yet." I don't know if he was higher up and just trying to seem important compared to Brendan but he had no idea and there was no need for him to call, Brendan had it under control! Thanks Brendan, you rock!1 comment
Relationship manager -Lendi
Hi Janet, thank you for taking the time to leave Brendan and the Lendi team a positive review based of your experience. It's great to hear Brendan was there to support you from start to finish! We’re ... Read more
so happy we were able to assist you with your home loan and we look forward to assisting you in the future.Similar opinion? Write a review on ProductReview.com.au!
Mark SGreater Melbourne (Outer), VIC
Very Good Service from Lendi
Very good knowledgeable advice and assistance from Liam who was able to achieve a reduction in our home loan percentage with Westpac. Would recommend Lendi and Liam in this regard. Well Done. Mark and Maureen S. Melbourne. VIC
2 comments
Relationship manager -Lendi
Hi Mark, thank you for taking the time leave your positive review about the experience you had with Liam and the Lendi team, it's great to hear we could get the job done and have more of your money he... Read more
ading back into your back pocket! We're always happy to assist you with your home loan so please do reach out again in the future! We'd love to earn that fifth star.Pleasure. I would have given a fifth star but Westpac did not come to the party in terms of a "decent" reduction in our current interest rate. Whilst this is Westpac's decision, I think that there c... Read more
ould have been a more substantial push from Lendi to achieve what I believe would have been a decent reduction. Nonetheless, we will take the slight reduction at this time. All the best, Mark S.Similar opinion? Write a review on ProductReview.com.au!
DavidGreater Melbourne (Inner), VIC
Great result. Lendi told me that they could save me money and they did.
I had attempted this saving myself and had no success.
The relationship that Lendi had with my bank got the deal over the line.
I am very happy with the outcome
Thanks Lendi
1 comment
Relationship manager -Lendi
Hi David, thank you for taking the time to leave us such a positive review of your experience with the Lendi Team. Here at Lendi, we put customer experience at the forefront of everything we do. We’re... Read more
so happy to hear your experience was in line with what we expect it to be. Please do not hesitate to reach out to us in the future if there is anything further we can assist you with.Similar opinion? Write a review on ProductReview.com.au!
Elisha
- 2 reviews
- 1 like
Terrible and painful experience that got us no where.
I first submitted documents to a Lendi broker on 29/01/2020. We were told things were looking good and we put a contract on a house. 3 extensions on the contract later AND 9.5 weeks of back and forth with the broker. Nothing! I became frustrated and could not get a clear answer on where things were at. I spoke to the supervisor (who didn’t even get back to me until late the next day) who then informed me that no applications had even been submitted to any banks. I ended the relationship with Lendi and started over with another broker. Less than 2 weeks we had our contract unconditional. My advice is to steer clear of Lendi. An awful, quite traumatic experience that nearly lost us the house. I would give 0 stars if this review let me.
1 comment
Relationship manager -Lendi
Hi Elisha, We are sorry to hear this has been your experience. At Lendi, customer service is at the forefront of everything we do and it certainly does not seem like this has been your experience. I h... Read more
ave sent you a private message so we can look in to this further. Please respond when you canSimilar opinion? Write a review on ProductReview.com.au!
Great customer service & product knowledge
Matt from Lendi was so easy to talk to & contact; he was informative & always kept me up to date with where my application was at. It’s been a pleasure working with him on my home loan.
1 comment
Relationship manager -Lendi
Hi Cindy, thank you for taking the time to leave Matt a five star review based on your experience. We’re so happy we were able to assist you with your home loan and look forward to assisting you in the future.
Similar opinion? Write a review on ProductReview.com.au!
SimoneGreater Melbourne (Inner), VIC
- 4 reviews
- 1 like
Rude staff and no communication at all
This is a hard time for everyone. I was in the middle of applying to refinance my property when COVID-19 hit and my broker at Lendi went totally silent. I emailed 3 time and even tried to call and message through the site and was met with contempt for even trying to communicate with these offices during this time. I have no idea if my application was submitted or if I even have a chance to refinance at a time that I really need to. I could lose my house now because I was waiting on Lendi and they greatly just let me down. I wouldn't trust these people to even respond to an email let alone get you a good deal on refinancing your home. How hard is it to return communication with a client? RUDE.
2 comments
Relationship manager -Lendi
Hi Simone, thank you for taking the time to review your experience with us. We’re so sorry to hear this was your experience. We pride ourselves on our customer experience and we will be looking into ... Read more
what happened. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.Relationship manager -Lendi
Hi Simone, by way of update we have attempted to contact you through private message on Product Review and have not heard back. We have also looked at all our recent accounts and can't seem to find a ... Read more
match against the information we have on you, a bit limited. We would really appreciate it if you could respond to our private message as we are wanting to get to the bottom of this ASAP and see what we can do to assist in these very trying times. Regards, The Lendi TeamSimilar opinion? Write a review on ProductReview.com.au!
Find out how Lendi compares to other Home Loans
Know better, choose better.
SHELLEY BAILEYGippsland, VIC
- 2 reviews
Good service
Krishneel Kumar helped us get a good interest rate refinancing our house. Wasn’t a seem less procedure but we got there. More info on paper work required would have been helpful.
1 comment
Relationship manager -Lendi
Hi Shelley, thank you for taking the time to leave us such a positive review of your experience with the Lendi Team and Krishneel. Here at Lendi, we put customer experience at the forefront of everyth... Read more
ing we do. We will pass all feedback on, so this is not a reoccurred. We do appreciate you bringing this to our attention. We look forward to assisting you in the future.Similar opinion? Write a review on ProductReview.com.au!
DamianSouth East Queensland, QLD
Good service
My application process has been pretty hassle free. The customer service has been friendly and helpful. The fees discussion was a little vague as a few fees that I was unaware of were brought up later in the application. Overall though a good service.
1 comment
Relationship manager -Lendi
Hi Damian, great to hear your experience with Lendi was a great one! We are so happy to hear that with the help of our team your process has been hassle-free, we are sorry to hear that the fee discuss... Read more
ion may not have been as clear as possible. In saying this we would like to look into this further as this is not something that we would expect for our customers. We will reach out to you to see what we can do to look into this further.Similar opinion? Write a review on ProductReview.com.au!
Kushla G.South East Queensland, QLD
Never got a phone call
It took me months to work up the courage to book an appointment to get some advice as I had only just commenced seriously considering purchase of a home. But I finally did it. I booked an appointment. 30 minutes after appointment time. No phone call. Contacted the 1300 number. They took my details. 45 minutes later. I finally get a phone call. The consultant sounded disinterested and tired and I was embarrassed to talk about my position. I really don’t know if I will deal with Lendi when the time comes to purchase a home.
1 comment
Relationship manager -Lendi
Hi Kushla, thank you for taking the time to review your experience with us. We’re so sorry to hear your experience was not an enjoyable one. We pride ourselves on our customer experience and we will b... Read more
e looking into what happened. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.Similar opinion? Write a review on ProductReview.com.au!
The process throughout has been "Can Do"
Right throughout the process Roz, has been insightful, communicative, empathetic and clear in not only her needs, but our objective also given the little support offered by our current lender. No incurred costs and the Interest rate being offered well exceeds our expectation. Thanks again Roz..
1 comment
Relationship manager -Lendi
Hi Damien, great to hear your experience with Roz and the Lendi Team was a great one! We’re always doing our best to ensure we keep the process as seamless as possible for our customers. We are so th... Read more
rilled to hear that Roz was able to find a solution and was so attentive. Thank you for taking the time to leave us a review. We look forward to assisting you in the future.Similar opinion? Write a review on ProductReview.com.au!
R.R
- 2 reviews
- 1 like
Bad Customer Service and Loan not processed for Over 4 weeks
Posted abad review on Facebook about the customer service received.lendi got back to me straight away after the post and then still hasn't done anything about it see screen shots
1 comment
Relationship manager -Lendi
Hi Robert, thank you for taking the time to review your experience with us. We’re so sorry to hear your experience was not an enjoyable one. We understand that Henry had communicated with you - we are... Read more
currently looking into this with you and are working to an outcome to rectify your experience. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Dipsasked
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Thanks,
Dipti Sheth
1 answer
Relationship manager -Lendi
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
GKrishasked
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
2 answers
Relationship manager -Lendi
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao
Babakura abatchaasked
What happen to lendi network?
1 answer
Relationship manager -Lendi
Hi Babakura,
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Relationship manager -Lendi
Hi Kellie, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to d... Read more
iscuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.