Personalise service at its best
From the moment we contacted Lendi we felt we made the right choice
Our mortgage broker Julio was able to explain in detail the products suited for us, his knowledge and excellent customer service made us feel at ease, he was always there for us guiding us and clarifying any concern we had
In summary, refinancing our loan was a very rewarding experience from the beggining to the end, thank you Lendi and thank you Julio!!
Thank you Lendi and thank you so very much Jane
Getting the home loan approved was little difficult in our case. We were refused for the home loan earlier when we hadn't approached Lendi. . But thanks to Lendi who get it done and that too as per our needs. Our mortgage broker, Jane Ting helped us a lot with her excellent financial skills and capabilities . She is so professional and knowledgeable. Her experience and capability speak itself. She is so cooperative. We did disturb her so many times for small small things and sometimes in late hours but she was always patient and happy to clear...our doubts and advising us so well on all the financial issues, anytime. She was really 24/7 available to us. Any message or any call was responded immediately. She fully understood our requirements and our capacity and did her very best to get our loan approved. She always let us know about the things about which we were sometimes ignorant or sometimes taking more time to do. She keeps on facilitating our home loan process with full dedication. The things which were making us worried were so easily solved by her. We were so comfortable with her in the whole process that without any hesitation we seek her advice on many related issues. She was always sincere in advising us, updating us and making us prepared for the next step quite in advance. She was the best person we dealt with in the process of buying our new house. We love you Jane. We will highly recommend Jane for any kind of mortgage services. Lendi without any doubt deserves 5/5 . We were suggested the best and the cheapest home loan rates according to our case. Lendi services and Jane's guidance is really appreciable. Thank you so much Team Lendi for making this complicated process simpler and easier. A very big thank you Jane . Our best wishes to you.
Great support from the Lendi team!
The Lendi team were awesome in facilitating the loan process and making everything as smooth as possible. Their assistance was invaluable in escalating and navigating the cumbersome bank process to get the deal done for settlement. Great work Mark Zigouris and team!
Superior Customer Service from Aaron
I was looking to re-finance and had previously worked with another Broker but I have to say my experience with Lendi and in particular Aaron Martin has been seamless. He was so attentive and guided me through each step of the process. He followed up when he said he would and did most of the heavy lifting which made the experience effortless. I highly recommend Aaron if you need home loan specialist support. He is exceptional!
Home Loan Offer
Michael Drinkwater was my broker and very happy with his knowledge, fast processing and professioanl manner. My loan got approved within two days of processing. I will recomment him to my family and friends.
Made a daunting process incredibly easy - Thank you so much Lamita!
We found a house much earlier than we had expected which meant that we hadn't even started looking at finance or pre-approval. I was a bit sceptical at first using an online mortgage broker but we were in a hurry to put in an offer and Lendi had good reviews (which as we found out are very well deserved!). As first-home buyers, the process seemed incredibly daunting and we didn't even know where to start, but Lamita walked us through everything step-by-step. She went above and beyond to make sure that our loan was approved incredibly quickly and got us a far better rate than anything we could have gotten doing the process ourselves. We cannot recommend Lamita and the whole Lendi team highly enough.
Was assisted by Harley Kebbe from Lendi. What an asset to the company. Was super helpful and knew exactly what he was doing. He went above and beyond. Can highly recommend. Thanks Harley appreciate all your help.
If there was 10 stars I would of given them 10!
The entire team at Lendi have been fantastic especially firstname.lastname@example.org. We are in the middle of the process and everything has been so streamlined & easy to do, we have never had this experience with a Financial Institution before! Our application has had it's challenges however Shane has gone over and above to help us out. Irrespective of the final outcome, I will not hesitate to recommend Lendi and in particular Shane to all our friends and family.
My experience from start to finish was great, everyone was helpful and very attentive! I got a much better interest rate and was able to chop 10 years of my home loan which has saved me so much money.
Easy and efficient - Communication was great and the process made easy.
The customer service was great and I’m very happy with the way they listed to my needs and found the right loan. This was much less work than the last time I arranged my loan.
Extremely helpful and life made easy
Lachlan came up with the exact products we wanted and made the whole process easy and and stress less. We will be getting a great rate together with an offset account, amazing!
The moment I put an enquiry into to Lendi I was contacted straight away. Hari was extremely helpful and tailored everything to our needs. He found us the exact loan we were looking forward and explained everything very clearly. Hari was very professional, efficient and reliable. Hari would always keep us informed in the progress of our application. I would highly recommend Lendi to anybody that is wanting to refinance or purchase.
Needed assistance getting a better home loan rate after having trouble contacting our existing lender. Spoke with Ben at Lendi and he managed to get us a much better rate with our existing lender. So far so good.
Great efficiency, friendly and informed
The experience with Lendi was outstanding.
Corresponding with the broker was ideal, the rep was quick to respond and offered the all advice I required to secure the purchase in time.
I am very satisfied with the competitive rate on this loan.
Reduced the stress of buying a house
Matt helped make the long and complicated process of buying a house much easier to deal with. We knew we didn't have to worry about our financing - and definitely felt like we had the best rate possible. Matt was very patient and listened carefully to us - providing information and time to think about things when needed. The online platform was relatively simple to use and provided a bunch of great features - I know Lendi will continue to make this better and better.
What a pleasure to work through Lendi, especially Matthew Wade (Matt).
Matt done such a good job in getting our refinancing sorted, at such a good rate, at a preferred bank and in a timely manner. Matt listen carefully to all our needs and we already referred him to family members in need of similar services. Great work Matt!!
The service provided by Eric was great, very responsive with requests and being able to provide accurate information.im happy with the end result, my minimum repayments have decreased monthly putting me in a better position to pay my mortgage.
Jonathon was very professional and helpful in every step of the way throughout the whole process, the process was quick and efficient and Jonathon ensured we had every bit of information together before we submitted our application to the bank to make it as easy as possible. Would definitely recommend Lendi
We're very pleased with our experience with Risabh at Lendi. He has kept us informed throughout the process, he was fast & knowledgeable about about all the products we needed. We highly recommend.
Frustrating Process. Constantly Ignored. Unprofessional service.
Process started off brilliantly with constant, clear communication....then Lendi dropped the ball and the process ended up taking 2 months! I didn't get the rate I was offered. My emails and phone calls were being ignored because they "forgot" or were "busy with other clients". Extremely unprofessional
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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