Very satisfied and happy with the overall service & product offered by Lendi.
Professional and polite at all times.
I would highly recommend Ansa Ansari, keep up the good work!
Thanks Thanks Thanks
After not being able to help me refinance due to my circumstances they have followed up a few times to see if they could help in another way. Out of the blue last week Alex called and said he thought could get me a better rate and he came thru, 0.5% reduction. I did not have to do anything and it cost me nothing.
Looking for alternative poor service
I have used Lendi previously and found them amazing. Using it to get an investment property found them horrible to deal with, documents requested repeatedly, documents not understood or read, had no idea of salary packaging. Told that I needed a quick settlement as there were specific conditions, did not understand contacts and commitments.
Told that it would take 4 days now on day 6 with still no results. Will be looking elsewhere in future.
Great experience with Liam Jordan. He assisted us in negotiating better rates with our bank and was very helpful throughout the whole process. I would highly recommend talking to Liam if you are looking for a better rate and ongoing advise over the time of your loan.
Great Service - No Hassels
Alex from Lendi was very good. He arranged a new fixed rate term for my existing loan. Only took a couple of days to arrange. He was knowledgeable and professional and he kept us updated until the end.
Great customer service !!
We found the process to be easy and Aaron kept us informed throughout the whole process ..the rates that Aaron offered us we’re very competitive and his level of customer service was excellent, thanks again for helping us out Aaron.
Outstanding service and follow up.
Dealing with Aaron was a pleasure. He was very knowledgeable about the best options to suit my circumstances. Very thorough follow up and kept me abreast through out the entire process.
Worst ever experience ! The most stressful process only because of a home loan specialist
Please dont go with Lendi if you are looking for a smooth and hazzle free home loan process.
Very poor communication and at the end, loan is not settled on time.
The so called home loan specialist [name removed] submitted the loan without listening to the customers needs and we had to direct him for every step.
Lendi will have good communication and assurance until they confirm the business, after that you call them 100 times, they won’t answer the call and reply to email, especially [name removed].
There are so many mortg...
Roz was very helpful and persisted with us very patiently, even when we were a bit tardy and probably a bit of a pain for her I expect...thanks Roz, appreciate your help.
Easiest and best re finance compared to banks
Thank you Stephen for the prompt service with helping me to re finance an investment property loan that suits my needs at the moment with the lowest interest rates.
BJ goes above and beyond!
BJ from Lendi has been super helpful throughout the entire process of securing a home loan. This was mine and my partners first time with this process and it was great to have BJ there, ready to answer all our silly questions at a moments notice. He was patient and informative. I highly recommend the service he has provided us. Thanks so much, BJ. Youre the best.
SJC & KRM
My first expeirence with lendi was when i moved from my old bank Ioan to my existing one. It was a very smooth journey and Lamita Achy the home loan specilaist whom i was delaing it made it very easy for me and saved me thousands on interest payments.
My second experience delaing with Lamita was as seamless. Starting with my loan application to pre formal and formal approval was a quick and painless process and in took less than a month to complete the whole process. Lamita kept me in loop at all the times, she never gave me a chance to call her to get an update because she was always on the front foot.
Highly Recommend Lendi Services and Lamita Achy.
Extremely satisfied with the experience with Lendi. Lester was an absolute champion and went above and beyond to look after us. Nothing was too hard, he and Lendi made the process easy and saved us money to boot.
Great service from Lendi
I needed to change my housing lender and was contacted by Terry Usher. He was great. We organised several times for phone meetings and each time Terry contacted me on time. He listened to what I needed and set about finding a lender to suit my needs. He explained things in plain language sometimes several times! The transition from one lender to another was seamless. The platform needed to upload documents was super easy to use ... really! I would highly recommend Lendi
Great and uncomplicated service
My contact with Rachel from Lendi has been excellent, very easy to deal with and an easy process. Rachel has excellent product knowledge and able to explain things to me in a way I could understand.
Safer hands than an Aussie test wicket keeper
I was fortunate to have Matthew Wade as my Home Loan Specialist. Matthew was professional, friendly, helpful, efficient and a rockstar. Matthew ensured we were informed through clear & concise communications.
Alex & Lendi
Alex was very thorough and professional in his dealings with me. Now I am on a much lower interest rate for my investment property, thanks to him. Will definitely be recommending Lendi & Alex to anyone who wants to listen.
Best Mortgage Broker !!!
Working with BJ has been great. I had a complex loan with a refinance and a lot of difficulties in getting it over the line. BJ was tireless in his efforts with the bank often working weekends to provide the required info, eventually getting me final loan approval.
This settlement would not have been a reality without BJ being in my corner.
Some good more poor service
Initial contact good. Had to resubmit paperwork too many times. Too many calls from various staff about same thing. Lack of communication within Lendi staff. Upon settlement didnt even get the loan setup as requested. 1 month on and still not setup correctly. Lendi blames bank and vice versa. Me the customer stuck in limbo.
Ann at Lendi was great.
Ann was a great help.Combination of patience and enough push to help get it done.Easy and felt safe. Recommended. Used for investment loan. And now also for refi of home loan.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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