Reviewer Photos & Videos
No it did not work !
The agent ([Name Removed]) is nice but the system is so bad:
1) There are so many bugs / errors while uploading the documents to their platform
2) There are so many back and forth steps to finalise the documents. Before I spent only couple hours with a local agent to finish all required documents but with Lendi it takes 3-4 weeks to submit even though my documents are ready
3) Then it takes ages for them to submit the applications to the bank
I gave up with Lendi after 3 months of processing the application.
Never ever again!!!
PS. To everyo...ne: I chose Lendi as my loan agent because I found they have very high reviews. However, now I know that not many of them are "verified customers" like myself. You know what I mean! So please consider this fact before you make your decision. Good luck
Professional from start to finish!
Amazing attentive customer service. Nothing unexpected. With me the whole way. Could not have wished for a better experience. Now we are saving a lot of money. Very excited! And continued support even after the deal has been done.
Ecellent customer service
This is the 2nd time we use Liam from Lendi to refinance our mortgage. A desired outcome was delivered by him once again. Would definitely recommend Liam from Lendi to anyone who is looking for a online broker.
Helpful when trying to obtain best housing loan product for you
From first enquiry to settlement, I found Lendi (Dean H.) was helpful and available when needed to answer any questions I had about the process and the Home loan product. When timelines escalated, he supported us, even when he was on a day off, to ensure settlement occurred. We did not always have a smooth process, due to the Home Loan provider changing forms required halfway through, but he got us back on track as quickly as possible. Would highly recommend getting the support of Lendi to help you with your choice of home loan and then to assist you with the Loan process. Very happy with the end product.
They helped when no one could!
Great service. Great communication. Quick & timing responses. I am very grateful that Lendi managed to help me when I was turned away everywhere else. The process was almost stress free and I was provided with guidance and support throughout. Happy I got the loan now, thanks to Lendi. Highly recommended!
Thank you, Lendi Team!
Homestar Gold - fantastic package
The online method of processing is most impressive. Thorough, easy and great communication from the team. Information is clear and comprehensive but easy to understand. This overall Home Loan package is an ideal model for us paying down a mortgage in the current financial climate.
What a great experience I have had with Lendi! My consultant Thomas M. was awesome from start to finish. He even helped show me how to clean up my credit file so going forward more options would be available. I wasn’t sure about refinancing at the time as I was quite busy, but Thomas just made the whole process easy. Thanks Lendi!
Worst Experience Ever
We were outright lied to by the broker. We were given the wrong loan, then we were told they'd fix it up in the next couple of days. I had to chase and chase to get information. Finally resettlement occurred on the right loan after weeks not days. Not one apology, in fact they tried to get us to sign a non-disclosure agreement which we refused to sign.
Worst mistake Aussie could have made as Lendi are useless and will drag them down.
Matt offered simple, easy to understand options then helped me navigate the application process with the minimum of fuss. Easy, friendly and great service. I would recommend this service to anyone. A painless and quick process compared to my previous experiences.
Excellent service and professionalism
The process from start to finish was efficient, seamless and professional. The brokers were contactable whenever and came back to you very promptly. The handover process to the next customer service person was also very professional. The online portal was also really well done and easy to understand and upload information. Couldn't fault. Thank you.
Very professional, timely and thorough
Ted was excellent initially in providing various options as per our requirements - covering pros and cons of all types of lenders.
Rae then took over and handled all communications between us and lender to provide a smooth settlement process with frequent updates. All costs were clearly communicated back to us.
Very happy and I have already recommended the Lendi Team to many of my friends who are looking to refinance or mortgage a new home.
Diligent and thorough - what you want in a broker
We had a positive experience with Aaron at Lendi. He managed a complex application and assessment and recommended a lender which were amenable to our particular circumstances.
While the refinance did take a while, Aaron constantly followed up the lender and communicated well throughout the process.
Alex has been a STAR!
It has been tough during the early COVID months this year when banks were all slow to act and hesitant to even consider any loan. Especially with the low interest, it was a good time refinance. Alex has been helping us all the way. We had the outcome we wanted to start the knock and rebuild which we are commencing soon.
Thank you Andrew for prompt service in actioning the rate review. Within a few hours of accepting the revised rates, the information was actioned to reflect on all my loans
Absolute Lifesavers. Highly recommend Specialist Brayden Green!
Customer service was outstanding including regular updates, clear communication and explanations. Our specialist went above and beyond to match us with the right lender.
There were no unexpected costs. All hurdles were quickly managed and dealt with along the way. Great to have an expert walk us through a very stressful time.
Overall, very satisfied with Lendi, the loan approval and the handling of our case by Mr Brayden Green.
We received great service with the team, they followed up and held our hand along the process. We were kept informed and were treated with respect. We felt like we were listened to and provided with great advice
Got us the best rate with a minimum of fuss
I was getting charged a high rate with the Greater Bank. They didn't want to help reduce it. We looked on line for other rates. Next thing I got a call from Aaron at Lendi. He explained everything in detail to us & said he could help with a better rate. He was so professional & very patient with us. We weren't very cluey doing things on line but helped by talking us through it. He came up with a rate 1% cheaper than we were paying. Thank you Aaron and thank you Lendi. You found the right product for us.
a big thank you to Chris for helping us through some bumpy and stressfull patches along the journey. he was a star, always professional and friendly and got us the loan we needed for our property and investment property. then when Rae took over for settlement she was great with friendly service. it’s a massive relief to get it all over and done with. thanks to the 2 off them.
Lendi helped us buy our First Home. We were helped through the process. Michael was always very quick to reply and informative in his responses. Seems like Lendi is a modern way to get your home load sorted. We signed most of our forms online and outside of regular business hours which was great as Lendi was very flexible.
Excellent Help from Matilda Phan
First Home buyer here.
Buying your first property can be nerve wrecking. Thankfully, I engaged Matilda form Lendi. She really made the process easy, accomodated to my personal request and answered all my question regardless of how mundane they were.
So I didn’t have to pay extra, I received a quality service and it helped me make one of my most important life purchases a smooth experience. No complaints, would highly recommend.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.