Great Service and Great Result
I came across Lendi a couple of months back. I was introduced to Eric Chou, one of the brokers. I can surely say this was the best customer service experience I got so far in any industry from start to finish. Definitely recommend
Went exactly as planned
Very happy with Alex and the team, saving several hundred a month, 2 documents to sign and my end completed in 15minutes over 2 days. Too easy and quicker than goingbtovthe bank
Lack of customer service
I was told about 20 days to here if loan excepted 2 months many phones calls and emails later still no reply if I could give a zero I would
Easy as can be.
Lendi helped us get off keystart loans which is a lift of a huge financial burden, due to high interests rates. They organised everything, answered any questions we had, no matter how stupid these questions might have been,Haha. I would highly recommend them.
Home Loan Process Simple & Easy
The whole process with the Lendi Team (Rax, Mary & Tammy) was 100%. Friendly and easy to speak to and super helpful. Any questions and issues, answers ASAP and always contactable. Would recommend to all.
Exceptional help and advice!
I can't praise Alberto Gorgioski more for his help and advice. I'm not very home loan savvy, so not only did he explain everything to me in layman's terms, he also managed to teach me what I should be looking out for. I couldn't be happier with his help and how quickly (less than a week)he managed to get my home loan sorted and my interest rate lowered. I would definitely recommend him to anybody needing help or advice.
Awesome service from Harley
Harley Kebbe helped me get a better rate with my current bank, saving me time and money. The whole process was easy and pretty hassle free, can't recommend Harley highly enough. Thanks again!
Highly recommend. Customer service went above and beyond to provide guidance through a complex settlement process!
- Customer service from Matthew Wade was exceptional. He was informative, patient and available whenever I needed advice
- No hidden costs received to date
- competitive rates from a good lender HSBC
It’s a great experience to deal with Lendi with our first home loan process especially to Thomas Durham and team. Appreciate all the work they’ve done and I personally recommend him to my friends in searching for there home loan. Very mindful and experience with regards to his knowledge.
Thank you and well done Thomas!!
Arnel and Arlene
Saving us over $400 a month!
I found Lendi online wanting to compare my home loan rate and I’m so glad I did.
Alex from Lendi called me after I did a comparison and we had an honest chat about my family’s wants and needs from a home loan.
Obviously paying a lesser amount per week was at the top of the list and Alex was able to organise this for us with our current bank.
We had some issues with the bank getting out of our loan, but Alex stayed with us for over a month, checking in & giving us any updates as we went along.
The whole process was made easy and simple, i...ncluding the use of the Lendi platform. It was really easy to use; you fill out an application form & upload documents which Alex could see straight away. Lendi makes changing home loans a stress free process. And I loved that you don’t have to deal with the banks yourself!
Greatest assist you could ask for. Will save you big $$$$$$
Assistance and advice was extremely helpful and has helped our family save big $$$$ on our home loan. I highly recommend use this service and will definitely seek their assistance each occasion the loan period is reviewed. There was no costs that were submitting the assistance which was an extra bonuses and the knowledge we have received through Lendi is invaluable.
The service from Luis was top draw it was just a shame Westpac let him down with their communication & speed of response. We would recommend Luis & Lendi to everyone! Thanx
On the way to a job well done
We are now at sign on the dotted line stage for refinancing our investment property. Service and speed of process is second to none - Thanks to Mark Z and his team.
Tailored Service, Competitive rates, Updates and Follow-ups - THANK YOU BJ!
I had the absolute pleasure of working with BJ at Lendi.
Initially, I was skeptical about using an online mortgage loan service.
However, it was Saturday, I needed some advice, and I gave it a try.
I was impressed and very comfortable with the service I received.
BJ provided me the best rates on the market, personalized advice tailored to our financial situation, and he was available after hours.
BJ followed up each step of the loan, providing regular updates, follow-ups, and assisting with an early settlement!
Information provided was consistently incorrect and misleading causing us to almost lose the house we purchased.
Unfortunately, I had no end of issues with Lendi throughout my loan application process. I had to consistently follow up to ensure items were completed. Lendi provided false and misleading information on numerous occasions, including from both the brokers manager and also the senior sales manager.
I only decided to go with a broker as I am extremely time poor due to work and family commitments.
I am extremely fortunate to work in lending and have an understanding of the loan process. If I did not have this experience, I would have lost the ...house I had purchased due to Lendi. Lendi continuously refused to escalate our loan application even though it was a purchase settlement and I submitted our application before making an offer on a house, on top of this, I also allowed an extended 21 days for finance giving a total of over 25 days to organise finance. Lendi never took any responsibility for their shortcomings and continuously blamed the lender. After extensive discussions with the head of credit for the lender, they advised that all the information I had been provided by Lendi had been incorrect. Further to this, the senior sales manager, [Name Removed] really needs to take some courses in how to speak with customers, he was extremely arrogant and had absolutely no empathy for our situation.
Always a pleasure.
I am beyond happy with the service provided from Lendi. I have dealt with Bj Rajbhandari on 2 occasions now and he has always gone above and beyond to make my refinance a smooth easy transition. Thanks guys.
persistence is the key
Matthew Wade was terrific supporting us through a complex application process. The first application was a nightmare through ANZ but we ended up with the outcome we wanted with another bank. Really professional and friendly and punctual which was great. recommend Matt and lendi highly.
A gentleman called Lester.
My wife and I, were blown away by Lester who works for Lendi. He's given us a chance to own our first property, unlike other brokers who basically refused to understand our situation. He's been perfect in every way. He understand our situation and assisted us finding the right lender, fought and supporting us on our preferred LVR. 2 weeks later we got our loan and now we are in our beautiful apartment. Without Lester would could of lost our deposit. So yes he's excellent.
They made it so easy and we are sooo happy.
I had wanted to refinance in order to get our stupid interest rate down, but no one would touch us. Not without paying LMI, and that would have defeated the purpose.
So I had almost given up, then Luis from Lendi called. He managed to negotiate a much better deal with our existing bank. We are locked in for 2 years now, but our interest rate has dropped from 3.74% to a cool 2.24%. Saving us around $240 a month. They really helped us get what we wanted, so would I recommend them? Definitely!
Extremely supportive throughout the entire process
I was extremely grateful for the support received by Victor Dang. The advice and support I received throughout the whole process made it all extremely simple and smooth. I did not have to worry about anything. Questions were answered in a timely manner, no matter what time of day or week/weekend it was. I would recommend Lendi and Victor, and in fact I have already referred my nieces!
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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