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Alex has been a STAR!
It has been tough during the early COVID months this year when banks were all slow to act and hesitant to even consider any loan. Especially with the low interest, it was a good time refinance. Alex has been helping us all the way. We had the outcome we wanted to start the knock and rebuild which we are commencing soon.
We received great service with the team, they followed up and held our hand along the process. We were kept informed and were treated with respect. We felt like we were listened to and provided with great advice
Got us the best rate with a minimum of fuss
I was getting charged a high rate with the Greater Bank. They didn't want to help reduce it. We looked on line for other rates. Next thing I got a call from Aaron at Lendi. He explained everything in detail to us & said he could help with a better rate. He was so professional & very patient with us. We weren't very cluey doing things on line but helped by talking us through it. He came up with a rate 1% cheaper than we were paying. Thank you Aaron and thank you Lendi. You found the right product for us.
I am very happy with the service Lendi provided . My home loan app was very smooth and I was kept informed through ever step of the process and when ever we had a question Our broker was onlt too happy to help
Lack of customer service
I was told about 20 days to here if loan excepted 2 months many phones calls and emails later still no reply if I could give a zero I would
We had no problems with our request to secure a better interest rate with our current bank via Lendi. very professional and quick. 3 business days and new rate secured. Thank you so much Alex from Lendi. really appreciate your assistance.
Happy with home loan refinance service from Lendi
Lendi's consultants were able to provide better options than my usual finance broker and the application process was pretty straightforward. My mortgage was refinanced on better terms and I can recommend Lendi to anyone who is looking for professionals who can take good care of your loan
Lendi negotiating home loans
Lendi were great from the start to finish. Luis negotiated my home loan on my behalf we went from 3.3 to 2.8. He keep me informed throughout the process I couldn’t be happy with Lendi.
Home loan review
Harley, is awesome! We had a few issues with documents taking 2wks to arrive as well as my partner and I not understanding the forms once they did. His patience and expertise saw us through.
Smooth and Easy
A big thank you to Toby from Lendi who made this transition easy , quick and pain-free! He was always available and happily answered all of my tedious questions when making such a big decision. Have confidence we used the right team here and Lendi make it all very smooth. Thanks very much. Highy recommend!
Very easy to deal with, and very efficient
Harley (my Home Loan Specialist) was great, from the initial contact to closing the review. He explained all the options, and followed up with negotiating the best deal possible. The online platform is great, only thing that bothered me was the login process (instead of setting your own password, you receive a temporary password by SMS).
Initially, I used Lendi's online loan comparison tool. I was reluctant to answer the follow-up phone call, but I'm glad Lendi persisted. The Lendi consultant investigated options for our two loans and took us through the process step-by-step. The consultant was always willing to explain the details of the loans and helped us weigh up the pros and cons ... something that we had found daunting because of a lack of support from the bank. Thanks to Lendi, we secured much better loan rates than if we had tried to negotiate through our bank manager.
Home loan review with no fuss
Normally approach banks directly for home loan review & refinancing. Tried Lendi this time for refinancing & used same lender home loan review & obtained better rates with minimal paper work . It was a breeze . Harley from Lendi was prompt ,punctual & easy to talk & do business with him. Based on my personal experience , will recommend Lendi highly for an honest home loan reviews .
A waste of time.
They don’t really know what they are doing or what to ask for till 2 months into the process and then to update all the documents again and finally giving a bad recommendation., which you will then not proceed. If this could all be upfront saying you time and stress and just gone with others...
I found the process quick and easy and I didn’t feel stressed out at all. Most of all my home loan specialist Mary-Anne was very helpful and guided me through all the online process. Thank you
- Verified customer
Useless Mortgage Brokers
Had a refinance application through these guys. Waste of 4 months. The broker's phone just went straight to voicemail every time. Poor communication. Didn't get my application processed for 2 months. When asked for update, every time I was told "We are still waiting to hear from the lender". They dragged this for another 2 months. Broker gave crap stories like "My manager is talking to ING's national manager to get an update", as if we don't know they have a dedicated broker's assistance team which can at least give an update and reason of delay. Do yourself a favor guys, and apply elsewhere.
Great customer service
Alexander talked through the options clearly and provided great advice. Follow up was excellent, at no stage did I feel the need to check up to keep things moving. highly recommended
Saving us over $400 a month!
I found Lendi online wanting to compare my home loan rate and I’m so glad I did.
Alex from Lendi called me after I did a comparison and we had an honest chat about my family’s wants and needs from a home loan.
Obviously paying a lesser amount per week was at the top of the list and Alex was able to organise this for us with our current bank.
We had some issues with the bank getting out of our loan, but Alex stayed with us for over a month, checking in & giving us any updates as we went along.
The whole process was made easy and simple, i...ncluding the use of the Lendi platform. It was really easy to use; you fill out an application form & upload documents which Alex could see straight away. Lendi makes changing home loans a stress free process. And I loved that you don’t have to deal with the banks yourself!
Wonderful - Thank you Lendi
I was looking for a better rate to refinance and stumbled across Lendi. It is an excellent service. Particular thanks to Ann P. Ann negotiated us an interest rate 1.7 percent lower than the rate we were paying. Ann is knowledgable, friendly, and efficient. The whole experience has been very smooth. Thank you Lendi
Terrific support and prompt to answer questions
I had a positive experience with Lendi. Sherri Lawrence provided excellent service explaining everything so it was easy to understand, and made the process straight forward and easy. Thank you
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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