- Verified customer
Outstanding service and follow up.
Dealing with Aaron was a pleasure. He was very knowledgeable about the best options to suit my circumstances. Very thorough follow up and kept me abreast through out the entire process.
- Verified customer
Worst ever experience ! The most stressful process only because of a home loan specialist
Please dont go with Lendi if you are looking for a smooth and hazzle free home loan process.
Very poor communication and at the end, loan is not settled on time.
The so called home loan specialist [name removed] submitted the loan without listening to the customers needs and we had to direct him for every step.
Lendi will have good communication and assurance until they confirm the business, after that you call them 100 times, they won’t answer the call and reply to email, especially [name removed].
There are so many mortg...
Roz was very helpful and persisted with us very patiently, even when we were a bit tardy and probably a bit of a pain for her I expect...thanks Roz, appreciate your help.
Easiest and best re finance compared to banks
Thank you Stephen for the prompt service with helping me to re finance an investment property loan that suits my needs at the moment with the lowest interest rates.
BJ goes above and beyond!
BJ from Lendi has been super helpful throughout the entire process of securing a home loan. This was mine and my partners first time with this process and it was great to have BJ there, ready to answer all our silly questions at a moments notice. He was patient and informative. I highly recommend the service he has provided us. Thanks so much, BJ. Youre the best.
SJC & KRM
My first expeirence with lendi was when i moved from my old bank Ioan to my existing one. It was a very smooth journey and Lamita Achy the home loan specilaist whom i was delaing it made it very easy for me and saved me thousands on interest payments.
My second experience delaing with Lamita was as seamless. Starting with my loan application to pre formal and formal approval was a quick and painless process and in took less than a month to complete the whole process. Lamita kept me in loop at all the times, she never gave me a chance to call her to get an update because she was always on the front foot.
Highly Recommend Lendi Services and Lamita Achy.
Extremely satisfied with the experience with Lendi. Lester was an absolute champion and went above and beyond to look after us. Nothing was too hard, he and Lendi made the process easy and saved us money to boot.
Great service from Lendi
I needed to change my housing lender and was contacted by Terry Usher. He was great. We organised several times for phone meetings and each time Terry contacted me on time. He listened to what I needed and set about finding a lender to suit my needs. He explained things in plain language sometimes several times! The transition from one lender to another was seamless. The platform needed to upload documents was super easy to use ... really! I would highly recommend Lendi
Great and uncomplicated service
My contact with Rachel from Lendi has been excellent, very easy to deal with and an easy process. Rachel has excellent product knowledge and able to explain things to me in a way I could understand.
Safer hands than an Aussie test wicket keeper
I was fortunate to have Matthew Wade as my Home Loan Specialist. Matthew was professional, friendly, helpful, efficient and a rockstar. Matthew ensured we were informed through clear & concise communications.
Alex & Lendi
Alex was very thorough and professional in his dealings with me. Now I am on a much lower interest rate for my investment property, thanks to him. Will definitely be recommending Lendi & Alex to anyone who wants to listen.
Best Mortgage Broker !!!
Working with BJ has been great. I had a complex loan with a refinance and a lot of difficulties in getting it over the line. BJ was tireless in his efforts with the bank often working weekends to provide the required info, eventually getting me final loan approval.
This settlement would not have been a reality without BJ being in my corner.
Some good more poor service
Initial contact good. Had to resubmit paperwork too many times. Too many calls from various staff about same thing. Lack of communication within Lendi staff. Upon settlement didnt even get the loan setup as requested. 1 month on and still not setup correctly. Lendi blames bank and vice versa. Me the customer stuck in limbo.
Ann at Lendi was great.
Ann was a great help.Combination of patience and enough push to help get it done.Easy and felt safe. Recommended. Used for investment loan. And now also for refi of home loan.
Aaron and Liam were brilliant throughout what could have been an incredibly daunting process. Aaron took the time to make a personal connection, while ensuring the 'loan experience' was under control from start to finish. Very flexible with communication, while making sure we were on top of what needed to be done. Very appreciative of the level of assistance.
Lendi, whan can I say about them. They were so helpful, courteous and knowledgeable right throughout the process. I was extremely grateful for the time and effort that they put into completing the task. I would highly recommend them to anyone that is search for a better deal. My thanks goes out especially to Liam for his advise and rapid response to my situation
Alex was professional and communicated really well and kept me updated at all time. I would recommend Lendi to anyone wanting a home loan. Thanks Alex and Natalie for your help.
An incredible team with equally incredible customer service
My wife and I would like to take this time to acknowledge the work of the Lendi team, particularly Brendan Reid. From the word 'Go' Brendan worked on our loan acquisition ensuring we had the best chance of securing the right home loan package. We were with one of the four major banks with our initial mortgage and when looking at purchasing an investment property we were struck with LMI. Discussing our situation with Brendan, he provided multiple options. We chose what was best for us and the communication throughout this process leading up ...to unconditional approval (which was tight but delivered on time) has been hard fault, with daily updates, even on weekends. The post-service is equally commendable with the Lendi settlement team working at ensuring we have all our documents intact and liaising with our solicitor and lender. A quick shout out as well to the software developers, the Lendi platform is easy to use and sms link for uploads of documents was an easy way for us to collate our documents. Well done all and you now have a trusted customer.
Jeremy provided an excellent service. Reassessed my application for switching into another financial organization and provided me advice with the profit/ loss. Got me a good deal. Will Highly recommended..
WORST EXPERIENCE EVER
Lendi has been disappointing from day one. I submitted for loan approval after I have signed up the contract. The real estate has given us 3 weeks to get the approval. The next day I submitted all the required documents and from there on they only submitted loan to P&N Bank after a week. Then the wait started, until the last day of finance approval they did not contacted me regarding the finance process. Therefore I have to extend the finace approval date for another week, waited again no response, in the process false promises and keep asking ...me repeat documents come last day of finance, asked for another one week extention. By this time the seller was also getting worried and this lendi representative assured her that it will be approved that they are just taking time but promised that the application is solid and that it will be approved.Waited again.. and then after waiting 5 weeks, we got the answer that the loan is not servicable and the application has been declined. Very disappointing that after taking this long they came to the conclusion that this application is not succesful. In the process I have spent $550 on building and termite inspection. I reckon the Lendi broker was not qualified enough to access the aplication before handing over to the bank. In the end I asked him for decline letter from the bank to submit it to real estate agend to get my refund but that also I am not sure,if ia m going to get. Its been 3 days now but no response. Not happy with lendi and also with P&N Bank.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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