Easy and efficient - Communication was great and the process made easy.
The customer service was great and I’m very happy with the way they listed to my needs and found the right loan. This was much less work than the last time I arranged my loan.
Extremely helpful and life made easy
Lachlan came up with the exact products we wanted and made the whole process easy and and stress less. We will be getting a great rate together with an offset account, amazing!
The moment I put an enquiry into to Lendi I was contacted straight away. Hari was extremely helpful and tailored everything to our needs. He found us the exact loan we were looking forward and explained everything very clearly. Hari was very professional, efficient and reliable. Hari would always keep us informed in the progress of our application. I would highly recommend Lendi to anybody that is wanting to refinance or purchase.
Needed assistance getting a better home loan rate after having trouble contacting our existing lender. Spoke with Ben at Lendi and he managed to get us a much better rate with our existing lender. So far so good.
Great efficiency, friendly and informed
The experience with Lendi was outstanding.
Corresponding with the broker was ideal, the rep was quick to respond and offered the all advice I required to secure the purchase in time.
I am very satisfied with the competitive rate on this loan.
Reduced the stress of buying a house
Matt helped make the long and complicated process of buying a house much easier to deal with. We knew we didn't have to worry about our financing - and definitely felt like we had the best rate possible. Matt was very patient and listened carefully to us - providing information and time to think about things when needed. The online platform was relatively simple to use and provided a bunch of great features - I know Lendi will continue to make this better and better.
What a pleasure to work through Lendi, especially Matthew Wade (Matt).
Matt done such a good job in getting our refinancing sorted, at such a good rate, at a preferred bank and in a timely manner. Matt listen carefully to all our needs and we already referred him to family members in need of similar services. Great work Matt!!
The service provided by Eric was great, very responsive with requests and being able to provide accurate information.im happy with the end result, my minimum repayments have decreased monthly putting me in a better position to pay my mortgage.
Jonathon was very professional and helpful in every step of the way throughout the whole process, the process was quick and efficient and Jonathon ensured we had every bit of information together before we submitted our application to the bank to make it as easy as possible. Would definitely recommend Lendi
We're very pleased with our experience with Risabh at Lendi. He has kept us informed throughout the process, he was fast & knowledgeable about about all the products we needed. We highly recommend.
Frustrating Process. Constantly Ignored. Unprofessional service.
Process started off brilliantly with constant, clear communication....then Lendi dropped the ball and the process ended up taking 2 months! I didn't get the rate I was offered. My emails and phone calls were being ignored because they "forgot" or were "busy with other clients". Extremely unprofessional
Mark has been great - efficient, proactive and provided regular communication
Mark was consistently reliable from the first call right through to the loan approval stage. He communicated clearly about the next steps, and kept us regularly updated with progress. Mark's customer service skills are exemplary; professional, friendly, transparent and clear. We felt supported and informed throughout the application process.
Easy and streets free
They were extremely knowledgeable and easy to talk to, they were organised and made the process so easy. The team were fantastic and Anne was amazing, thank you so much
Best Way to get a Home Loan
When we purchased our home with our bank, it was the most stressful time. Buying our investment property via Lendi has been a far better experience. Our consultant was very informative, kept us updated every step of the way, was always able to address our concerns and answer our questions. We have just settled on our new property with a loan set up perfectly for our needs, great interest rates, and with so much less stress.
We will use Lendi to refinance our existing home loan and for any future investment loans.
The way it should be......
Luis B Z was a delight to work with, attentive, responsive and knowledgeable when asked questions about the product. Hes responses where clear and made me understand with explanations in terms to which I felt comfortable.
Great service with a great outcome
Our Lendi representative was polite, efficient and fast. We were super busy at the time and he was great at chasing us up “gently” for all the documentation. Ours was a refinance with our existing lender so probably a bit easier than a shift, however the outcome was amazing with big interest savings just in the middle of the pandemic, so very helpful in doubtful times. I’d recommend give Lendi a try.
I found my experience with using Lendi very efficient and Luis was great to deal with and friendly. The loan went through very quickly, and looking forward to dealing with Lendi for any future loans
Great Refinancing Experience
Decided it was a good time to review my mortgage & perhaps make some funds available for some renovation works. Basically came across Lendi by googling interest rates & within a short time I was down the road to a better , more affordable lender.
Lendi's support officers were always available to answer questions & their dashboard made the process of providing documents easy & contact free.
Quality Service by the Whole Team
Approximately 8 weeks ago I commenced a review of transferring our existing mortgage from PlanLend (NAB subsidiary). Initially I met with the Regional Manager at Aussie. After 4 weeks I never received any response. I then contacted Lendi online and within a day I received a response. The whole process has been managed magnificently from the initial contact by Lachla Wraith to the completion of the transfer to HSBC. Lachlan has excellent product and process knowledge and is very easy to work with. His responsiveness was 5*. After only 4 weeks we...will complete the transfer to HSBC. I would also like to make a special mention of Christine Dela Cruz who has managed the back-end of the process after Lachlan commenced it. A quality service from all at Lendi. Thank you
A great competitive loan from my desk. No real effort at all.
Lendi rep Karan made the application process so easy. He did all the work. My situation was not straightforward due to a deceased estate but Karan found the best product that suited my needs 100%. Everything was done from my computer, no travel or meetings at banks. Fully recommend Lendi to anyone.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.