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Lendi

Lendi (page 3 of 3)

4.6 from 2,035 reviews · View Statistics

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JohnL

JohnLPerth

progress is slow

published
1 comment
Lendi
Relationship manager -Lendi
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Josh

JoshSydney

  • 3 reviews
  • 1 like

Disappointing - But got the job done.

published

You're forced to rush everything, but their end is quite slow. We were not kept up to date with the process or developments as they happened unless we specifically asked them. Communication and explanations were poor. They asked for $15,000 higher loan than we needed which we struggled to get approved. Really important tasks which needed doing earlier were not even mentioned until toward the end of the process, then we were forced to rush through the process at our own expense. It seemed very straight forward and easy at the start until we made a commitment to them, then it became quite a stressful experience.

1 comment
Lendi
Relationship manager -Lendi
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Loan product has turned out OK. Duration from Approval to Settlement was drawn out.

published

Loan product that was recommended has turned out to meet expectations. Which is gratifying because I would have been disappointmented after the struggle to get from Approval to Settlement. It was four weeks from initial product selection through to approval and then another four weeks from Approval to Settlement. The ZipID identification process seemed good but was a little clunky in practice.
Alyssa the inital broker was very friendly although the analysis provided wasn't always spot on. After approval various people at Lendi lost the thread in getting through to Settlement. I had to explain the same thing to multiple people and sometimes the same people!
But we got there in the end!

1 comment
Lendi
Relationship manager -Lendi
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Good interest rate but very slow

published

I have done many transactions with various brokers but found Lendi to be very slow. Even at the pre approval level they were slow to offer a lender and mine was a refinance.

1 comment
Lendi
Relationship manager -Lendi
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feedback with changing our home loan provider

published

It was a long process and i will recommended that maybe few changes that needs to change to speed up the process. It was great and a better opportunity for us to find a better bank that can offered us a lower interest rate and thank you very much with the help from your company.

1 comment
Lendi
Relationship manager -Lendi
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Crisis narrowly avoided

published

I am writing an extended feedback form directly to Lendi that details the exact occurrences but in essence, the Broker i was originally assigned and the subsequent replacement Broker led me down a financial lending path under false pretences that almost saw the collapse of my loan application. It was only through the fine work of my current Broker at Lendi, [name removed], that the situation was salvaged and i was able to settle my property. I would only recommend Lendi if there was a guarantee that [name removed] would be the Broker, otherwise i would not recommend Lendi to any of my friends or family.

1 comment
Lendi
Relationship manager -Lendi
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Simon

SimonLondonderry

Poor service

published

I used the lendi calculator then had a phone call from a broker the next day wanting to set up a loan. Despite telling the broker that the timing is not right, he assured me he could do a good deal, progressed, and had me upload a stack of documents only to never contact me again. I called him, then he assured me, telling me he had family issues and would call back. Never did call back despite messages left.

1 comment
Lendi
Relationship manager -Lendi
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OK but seemed lack of competency

published

End result was satisfactory but a long & mixed journey to get there. Staff were contradictory to each other, documents left to last minute, often felt like multiple people were not knowledgeable in their role or of our case. A lot of room for improvement.

1 comment
Lendi
Relationship manager -Lendi

Hi Hannah, Thanks for taking the time to leave us some feedback. We'd like to speak with you further regarding your experience. We'll send you a message here on product review if you could please respond with your contact details. Thank you.

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Home loan refinancing

published

Samantha Casey, Victoria Dixon we’re very professional and handled every query with such a very helpful and friendly manner I would recommend these ladies to anyone looking for a loan

1 comment
Lendi
Relationship manager -Lendi
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TBR

TBR

  • 3 reviews
  • 3 likes

Improvement required

published

Initial contact to source a loan were dealt with in a friendly and professional manner (people are nice in an obvisouly sales driven environment). Now that the loan process is complete, we have multiple emails and calls not returned, questions unanswered, and a builder who has stopped work due to unpaid invoices on the construction side of the loan (poor communication between broker/bank). Will not be using Lendi again.

2 comments
Lendi
Relationship manager -Lendi
TBR
TBR
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Process was OK

published

The initial contact and process to find a good loan and rate was very good, but the subsequent process was only OK. I needed to request updates frequently on dates and status etc, and the "tracker" on the Website that provides the status of where the loan was at was never updated (constantly remained on "finding loan" when I knew settlement was imminent.

1 comment
Lendi
Relationship manager -Lendi
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Karen

Karen

  • 2 reviews
  • 1 like

Very lengthy process.

published

It ended up being a very drawn out, 2 month process from start to finish. Unfortunately this left us extremely frustrated throughout. I must say though, the new interest rate Lendi secured for us was great...a whole 1% less than our previous rate and this will save us a lot of money each month. We are very grateful for that, so thank you Lendi for the savings we will now have.

1 comment
Lendi
Relationship manager -Lendi

Hi Karen,
This does not sound like the level of service we aim for, apologies for that. If you could please respond to our private message with more information we'd like to look into this further for you.

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Professional Partners

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GT0132

GT0132Sydney

  • 5 reviews
  • 5 likes
  • Verified

The Stress Not Worth it

published
4 comments
Lendi
Relationship manager -Lendi
GT0132
GT0132

You have phoned me and left messages. I have phoned back and left a voice message , prior to you going on leave, but you have not replied.

Lendi
Relationship manager -Lendi

Hi GTO132, We'll send you a private message here on product review. Could you please reply with the best time and day to call you and we will call you then. Thank you.

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Not Recommended

published

Very slow and had to ring to chase things up. Asked for things that should been asked for initially. Cost me money

4 comments
Lendi
Relationship manager -Lendi
Chris
Chris

With the slow progress and people having to be chased up to get things done, it cost me over $500 because of slowness. A bit hard to recommend Lendi to anybody. I will be giving a bad review on Facebook.

Lendi
Relationship manager -Lendi

Thanks for that extra info Chris, as mentioned we would like to look into this further for you and see what we can do for you. We've sent you a personal message here on product review if you could please respond.

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Little disappointed

published

I was really happy with the service i got from Michael but i did find the wrong info that i got from therese and her late or none reply to my email or txt very disappointing but again Michael got back involved when he noticed that i was getting a bit disheartened a very pleasant young man

1 comment
Lendi
Relationship manager -Lendi
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Overall not too bad

published

Sometimes difficult to get in touch with the relevant people. Overall process took too long, however the end result was a success.

1 comment
Lendi
Relationship manager -Lendi
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Zsuzsa S

Zsuzsa SGold Coast

Settlement

published
1 comment
Lendi
Relationship manager -Lendi
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very long process

published

A very long process which we were not used to with our previous broker. If we knew it was going to be as hard as it was, we probably would have cancelled it. In saying this, we have no problems with the staff, only doing their job.

1 comment
Lendi
Relationship manager -Lendi
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Professional Partners

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Extremely Stressful

published
1 comment
Lendi
Relationship manager -Lendi

Hi Emma, it doesn't look like you have the great experience that strive to provide for our customers. I've sent you an inbox message, look forward to your response :)

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Chris M

Chris MAdelaide

  • 4 reviews
  • 4 likes

Longest loan settlement ever

published
1 comment
Australian Credit and Finance
Relationship manager -Australian Credit and Finance
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Page 3 of 3
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Questions & Answers

Dips

Dipsasked

Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.

Thanks,
Dipti Sheth

1 answer
Lendi
Relationship manager -Lendi

Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.

GKrish

GKrishasked

I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.

Are you aware of any fake or paid reviews ?

2 answers
Lendi
Relationship manager -Lendi

Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.

Cao
Cao

Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao

Babakura abatcha

Babakura abatchaasked

What happen to lendi network?

1 answer
Lendi
Relationship manager -Lendi

Hi Babakura,

I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.

See all Lendi questions

Get an answer from our members and Lendi representatives

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