We found the process to be easy and Aaron kept us informed throughout the whole process ..the rates that Aaron offered us we’re very competitive and his level of customer service was excellent, thanks again for helping us out Aaron.

Although not a quick or seamless process, we have finally settled. Due to my circumstances the loan wasnt straight forward but Michael Esposito was persistant and got the job done

I found the experience to be very good, on the whole. Roz's service was energetic, on the ball & friendly and everything was well communicated. There was some disconnect with the second CSE, with some details needing to be sent twice, but I would be happy to work with Lendi again.

Fyzee was always helpful and he delivered. We were not always the best clients, being hard to reach due to work commitments and family life we didnt make Fyzees job easy. Thankfully he was patient, persistent and professional.

Thank you for all of your help Fyzee, we are very happy with the outcome

Dealing with Lendi was easy - Liam Jordan was able to negotiate a better rate with our current bank, so it was very straightforward. I'm very happy with Lendi and would recommend them to everyone.

We had a great experience with Jack White and Matthew Wade from Lendi. We got a good rate for the loan. From pre-approval to unconditional finance it was done in a timely manner so we could secure our home. Many thanks

Into our 4th month and finally we might see lighr...our manager got us good rates and then we never heard from him again apart from an email blaming the other bank. Their specialists then told me to contact Adelaide Bank as Lendi were only the middle men and not responsible for organising the discharge papers. Great, you contract a supposed mortgage broker and you have to do the work yourself. If I had my time again I would NEVER touch this sham of a company. [Name Removed] you should be ashamed of yourself for not keeping your promise in following through and assisting.

The online process was quick and easy, but when it came to having to actually speak and deal with their 'experts' it has been a very long drawn out process, and I have pulled plug after 2 weeks of them telling me we will call you tomorrow, and each day there is no phone call. I will get an email, sorry we will call tomorrow, and again no call. So I have had enough and going elsewhere.

I am very happy with the work Stephen did for me and in a very professional manner. Received a great rate on my loan and would happily recommend Lendi to others.

Our initial meeting with the Sunshine Coast Lendi rep was good and the pre-approval process was straight forward (hence the 2 stars). However once the contract was signed we had nothing but delays, excuses and terrible customer service. Our rep [Name Removed] would not answer calls or respond to texts on the day finance was due and the whole situation was extremely stressful. I would now never recommend a mortgage broker to anyone and wish I'd known what a waste of time this would be. As our loan was with Nab anyway the whole process would have been 100 times easier if we had simply approached the bank ourselves. Lendi agents are just unnecessary middlemen profiting of your home purchase. Learn from our mistake and don't bother!

David Law from Lendi was very helpful and polite - and even though I stayed with my original deal, it was great to bounce ideas off him and have him follow-up with me throughout my research - thank you!

I was hit with a extra charge of $600for a luxury house valuation. I did all of the work on line. I believe my 600 should be refunded out of the commission.

So far the service through Lendi has been very prompt with good communication. Each step has been clear and well explained. I would have no problems in recommending to others. Thanks Mary.

Changing home loans was easy and fast with Lendi. Got a better interest rate and found a package to suit all our needs. I will use Lendi in the future.

I spent a lot of time uploading documents to Lendi, we had the worst experience with one of the senior brokers. She made appointments with us 3 times, once she was late (benefit of the doubt), second appointment she forgot and then blamed traffic (ok sure), 3rd time she said she would call after 3pm no follow up (it's been a week). Each time it was me chasing here.

So far still no phone call!!! They ask to call my current bank for discharge and I have done this so far. jh gf fg f f g f f

Refinancing was very easy and Sherri kept us in the loop all the time even assisting us on a late Friday afternoon to get it all sorted. Everything was explained clearly and we did not occur any extra cost or unexpected delays. Thank you very much

The customer service officer started off great, however the process for uploading documents is flawed. We did the process three times for it not to work at all. An despite the expert stating that someone would contact me to arrange a valuation no one did for a 4 week period after numerous phone calls. As such we missed out on our investment property. Extremely unprofessional!

My broker Ann was always available to answer questions. She assisted in getting my land loan quickly.
There was some miscommunication when Ann no longer was involved and other people within Lendi took over. I didn't expect that.
Other than that, it was relatively easy to forward important information via Lendi's dashboard.
Thank you Ann for everything, I appreciate you being always available to ask questions.

I needed a loan for a house and shopped around with my broker. we chose these people as they were prompt in response and offered a reasonable rate for me and my wife. overall good company.