Home Loan Refinancing Broker - David Law from Lendi was very helpful, polite, thank-you!
David Law from Lendi was very helpful and polite - and even though I stayed with my original deal, it was great to bounce ideas off him and have him follow-up with me throughout my research - thank you!
Happy with my broker, Ann, she communicated very well and helped me through the process.
My broker Ann was always available to answer questions. She assisted in getting my land loan quickly.
There was some miscommunication when Ann no longer was involved and other people within Lendi took over. I didn't expect that.
Other than that, it was relatively easy to forward important information via Lendi's dashboard.
Thank you Ann for everything, I appreciate you being always available to ask questions.
Helpful and attentive
My experience in my recent home loan refinancing was a smooth one with the people who were on my case from Lendi throughout the process. One little criticism is that I was in and out with far too many people from Lendi who had helped my case and at the end I feel like I dont know who I should contact for info. I counted that I have at least been contacted by 5 different people just from Lendi about my application, not even including the people from the bank of my new home loan. Otherwise they have been very helpful general.
Still waiting for p/work from the lender they Lendi had quoted 5-10 days we'll it's been 20 days plus.
Great at the start and the middle off the process but have sent an email to Lendi still waiting!!! Very disappointed in the no contact with Lendi thought they would've following through
Average customer service from broker, lender suggestions was disaster.
Broker has been pretty normal in service and approachable. Lender recommendation proved to be a disaster which even broker accepted. Painful experience and trouble throughout the process in dealing with lender.
My construction approval took 1 month to get it approved because lender kept asking documents at every now and then as they feel like and broker was not able to control situation well . I ended up paying penalty fine to builder for mistakes committed by bank and broker.
Issues of sending documents to incorrect address causing breach of...
As a first home buyer with only a 10% deposit saved, trying to find the best loan was tricky. I initially ended up on Lendi's website just doing some comparisons, and was initially a little displeased to be contacted - it didn't help that I was also fielding an average of three calls a day from various banks and brokers. I don't actually have a good reason for why I ended up going with Lendi, except that they kept their persistence on the right side of courtesy (if only just) and in the end it was simpler than sorting through the fifteen or so ...different products I was looking at. However, the process seemed smooth, the communication was excellent, and sitting in my new home, I don't have any regrets about going with Lendi. I would've preferred to do it without an extra party, I think - my brother dealt directly with his lender and his process took days instead of the weeks it took me - but it's done and done well.
Great service and made the home loan process really smooth
Overall, the customer experience was wonderful with Lendi. They certainly made this process much smoother and found us a fantastic rate. They also really chased the bank to provide full approval within our cooling off period and took so much of the pressure off. The only bit of feedback I have is our relationship manager left Lendi literally as we were putting in offers, and we were not notified. We had been emailing/calling with no response. A few days later, we heard from our new relationship manager, and he was fantastic. Overall, highly recommend.
Great Company who help with achieving goals
Lendi broke us away from the big 4 banks and set us up with a lot better interest rate and simplified our banking. The process had a few hiccups along the way but the overall dealings were friendly and helpful. Would definitely deal with again.
Good service but Over promised, under delivered on interest rates
Good service to refinance old loan.
Good speed on processing.
On interest rate we were over promised and under delivered on lower interest rate. Only average improvement previous rate.
Only modrately satisfied
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Relationship manager -Lendi
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Relationship manager -Lendi
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
What happen to lendi network?
Relationship manager -Lendi
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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