Reviewer Photos & Videos
Fantastic Service and Timely updates
Thanks Sarah for your help and support to get the loan approved on time. Sarah was always updates me about loan status and any delays and highly appreciate her help during my loan process .Great experience with Lendi and once again Thanks to Sarah
Simply the Best
I registered with Lendi based on all the great reviews here and so I am pleased to add mine now. From start to finish Luis looked after us like a family member. We decided to stay with our bank (Westpac) and negotiate a better rate. Total time on the phone and providing paperwork was about 2 hours and we now have saved hundreds and have a rate comparative to the leading offers right now. I can't speak highly enough of Louis and his processes were upfront, straight forward and honest. Thank you Luis!
- Verified customer
The Desired Outcome
Roz Al-Mandawy from Lendi was able to get our refinancing across the line despite all the challenges and issues faced, where others had left us hanging without decisions and failing to progress our application. Roz fixed up all of the issues in getting us the correct loan offer documents, and she didn't give up on us like the other 'Banks' had done!
Thanks to Roz and the team at Lendi, for getting us the desired outcome !
Helpful when trying to obtain best housing loan product for you
From first enquiry to settlement, I found Lendi (Dean H.) was helpful and available when needed to answer any questions I had about the process and the Home loan product. When timelines escalated, he supported us, even when he was on a day off, to ensure settlement occurred. We did not always have a smooth process, due to the Home Loan provider changing forms required halfway through, but he got us back on track as quickly as possible. Would highly recommend getting the support of Lendi to help you with your choice of home loan and then to assist you with the Loan process. Very happy with the end product.
They helped when no one could!
Great service. Great communication. Quick & timing responses. I am very grateful that Lendi managed to help me when I was turned away everywhere else. The process was almost stress free and I was provided with guidance and support throughout. Happy I got the loan now, thanks to Lendi. Highly recommended!
Thank you, Lendi Team!
Homestar Gold - fantastic package
The online method of processing is most impressive. Thorough, easy and great communication from the team. Information is clear and comprehensive but easy to understand. This overall Home Loan package is an ideal model for us paying down a mortgage in the current financial climate.
What a great experience I have had with Lendi! My consultant Thomas M. was awesome from start to finish. He even helped show me how to clean up my credit file so going forward more options would be available. I wasn’t sure about refinancing at the time as I was quite busy, but Thomas just made the whole process easy. Thanks Lendi!
Mike S from Lendi- Made our Refinance So easy!!
We are so thankful to Mike S from Lendi for his time, effort, follow ups and easy transition. Mike S from Lendi saved us $5000 a year, helped us choose the best Mortgage broker for our needs and got us excited in the savings. He went over and above to help us with paperwork and always greeted us with Joy in his voice. The dashboard was very easy to use and helped us cut the time in half. We are truly blessed by Mike. We highly recommended Lendi and will use again.
Excellent service and professionalism
The process from start to finish was efficient, seamless and professional. The brokers were contactable whenever and came back to you very promptly. The handover process to the next customer service person was also very professional. The online portal was also really well done and easy to understand and upload information. Couldn't fault. Thank you.
Very professional, timely and thorough
Ted was excellent initially in providing various options as per our requirements - covering pros and cons of all types of lenders.
Rae then took over and handled all communications between us and lender to provide a smooth settlement process with frequent updates. All costs were clearly communicated back to us.
Very happy and I have already recommended the Lendi Team to many of my friends who are looking to refinance or mortgage a new home.
Diligent and thorough - what you want in a broker
We had a positive experience with Aaron at Lendi. He managed a complex application and assessment and recommended a lender which were amenable to our particular circumstances.
While the refinance did take a while, Aaron constantly followed up the lender and communicated well throughout the process.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Relationship manager -Lendi
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Relationship manager -Lendi
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
What happen to lendi network?
Relationship manager -Lendi
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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