Reviewer Photos & Videos
What a gem! Excellent work!
Thank you to Mark Zigouris for excellent customer service and support during our first home loan application. Great communication throughout the process, made jargon easy to understand and ensuring all information is understood and clear before proceeding/signing.
Definitely recommend Mark for always going above and beyond the way expectations. His advice and help throughout the process has made the whole ordeal. He did an outstanding job for making it painless and easy!
Have already highly recommended to friends.
Once again thanks heaps and looking forward to work with you again in the future! Cheers Mark!
- Verified customer
We've used Lendi twice now, the first time as a new home buyer, and also to refinance. Mark Z was an absolute ace to deal with both times. Mark responded to all our questions in a timely manner, always had a great attitude, and we have always felt he has had our best interests at heart, and wasn't interested in just pushing a product on us. When we went to refinance Mark was able to swiftly get us to a product that really worked for us and saved us on interest rates as well. Highly recommend him.
It has been over 20 years since I last applied for a home loan. A lot has changed in the way loan applications are made. I wasn't sure of the documentation requirements and on top of that I am not IT savvy. Lendi made this process easy. BJ & Regina basically held my hand throughout the whole process, my calls were always returned promptly and concerns addressed. I could not recommend a more professional team. Thanking you from the bottom of my heart.
Got the job done quickly & efficiently
We’re very happy with the service we received from Lendi.
From the beginning, Lester was a great help. He made the whole application process very simple and submitted it within a few days.
Mathu took it from there and maintained the same level of efficient service seeing the refinance through to completion.
We were very impressed with both Lester & Mathu. They did a great job from start to finish and we would highly recommend Lendi for any refinancing requirements.
Thanks to the team, we got our dream first home!
Lendi were very easy to use, they made the process simple. Karan and Natalie were both a great help! They both kept us well informed the whole time, and made it as stress free as possible. Thanks to the team, we got our dream first home!
Note: when Lendi do calculations for your loan, they will include stamp duty, solicitors fees etc in the amount that you need to borrow from the bank. If you already have money set aside for this, make it clear to them so that they do not include this in your loan.
Unfortunately, I can't recommend Lendi
5 weeks in and we still don't know if a simple refinance will go ahead even after Lendi banker advises things to do, to have it approved, and we're still waiting for a response. It's been a pretty poor experience. My recommendation is see your existing bank and advise them your looking to refinance for $$$ etc amount and see if they can match it. Done in 5 minutes... Lendi.... 5 weeks and still can't advise on outcome but requests you to adjust other banking & still can't get it finalised... Unfortunately, and I really mean unfortunately (as I've used other brokers), I just can't recommend them.
Tailored Service, Competitive rates, Updates and Follow-ups - THANK YOU BJ!
I had the absolute pleasure of working with BJ at Lendi.
Initially, I was skeptical about using an online mortgage loan service.
However, it was Saturday, I needed some advice, and I gave it a try.
I was impressed and very comfortable with the service I received.
BJ provided me the best rates on the market, personalized advice tailored to our financial situation, and he was available after hours.
BJ followed up each step of the loan, providing regular updates, follow-ups, and assisting with an early settlement!
Information provided was consistently incorrect and misleading causing us to almost lose the house we purchased.
Unfortunately, I had no end of issues with Lendi throughout my loan application process. I had to consistently follow up to ensure items were completed. Lendi provided false and misleading information on numerous occasions, including from both the brokers manager and also the senior sales manager.
I only decided to go with a broker as I am extremely time poor due to work and family commitments.
I am extremely fortunate to work in lending and have an understanding of the loan process. If I did not have this experience, I would have lost the ...house I had purchased due to Lendi. Lendi continuously refused to escalate our loan application even though it was a purchase settlement and I submitted our application before making an offer on a house, on top of this, I also allowed an extended 21 days for finance giving a total of over 25 days to organise finance. Lendi never took any responsibility for their shortcomings and continuously blamed the lender. After extensive discussions with the head of credit for the lender, they advised that all the information I had been provided by Lendi had been incorrect. Further to this, the senior sales manager, [Name Removed] really needs to take some courses in how to speak with customers, he was extremely arrogant and had absolutely no empathy for our situation.
Spoke to a customer service representative for almost three hours on the phone. Scanned all my documents through and was rejected because I receive a TAC (transport accident commission) wage because of my husband recently passing away. This wage is consistent until my children at least finish Secondary School. At the moment my children are 1 and 3 years old. I owe very little on my mortgage and only wanted to get a better interest rate. The person I spoke to in the credit department was very rude.
persistence is the key
Matthew Wade was terrific supporting us through a complex application process. The first application was a nightmare through ANZ but we ended up with the outcome we wanted with another bank. Really professional and friendly and punctual which was great. recommend Matt and lendi highly.
Outstanding support and communication!
Lachlan Wraith was absolutely outstanding handling my complex situation. He took the time to explain things thoroughly and always replied promptly to all of my questions. I cannot thank Lachlan enough for going above and beyond to help me with my loan. Thank you!
Questions & Answers
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Relationship manager -Lendi
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
What happen to lendi network?
Relationship manager -Lendi
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
This senait and I would like to get information about house loan for stabletion and build .. and also how much deposit I have to have for those
Relationship manager -Lendi
Hi Senait, we'd be happy to provide you with further information, we'll private message you through here to assist you further.
I want to get a investment home my son is going to live in it and I want to use my home as deposit can you help
Relationship manager -Lendi
Hey Kathy, We would love to look in to option for you. we'll private message you through Product Review to assist you further.
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