Reviewer Photos & Videos
- Verified customer
Passionate, Professional & Personable
My wife and I are currently being looked after by Roz Al-Mandawy for our first homeloan, initially we engaged a Lendi competitor to source our homeloan, however were not impressed by their services and were quite confused and jaded by the whole process.
From the start Lendi blew them out of the water, the easy to use online portal made it extremely easy to upload and navigate our way around a process that can be otherwise quite complicated.
Roz is approachable and professional, and quite often answers calls/emails outside of business hours, a...s he are a couple of hours behind in WA, the personal service you receive is second to none. We look forward to working with Roz in the years to come for our future homeloan requirements Sam & Hannah Hinton
Lendi are fantastic
Our whole process with Lendi was seemless. Mark Zigouris was attentive, personable and a real pleasure to work with. I genuinely felt throughout the process that Mark wanted the best product for us even though it was a very straight forward product. Mark was also great in that he was happy to spend time talking to us as people rather than customers and often relayed his own experiences.
The settlement team could have been a bit more demanding from banks and solicitors but Mathu still did a fantastic job communicating.
Well done Lendi, you surprised me.
Buying your first home can be daunting, but Kristina was there guiding me every step of the way. I highly recommend talking to Lendi's team, they are very professional, understanding and helpful. They worked around my personal situation and walked me through the process with ease. I cannot thank Kristina and the team at Lendi enough! All the very best!!
Being a first home owner I had no idea how to go about getting a home loan, lucky for me I received a call from a home loan specialist named Karan. He is so knowledgable and his customer service was impeccable, at the drop of a hat he would help me out if it was over email or a phone call. His communication was outstanding, he informed me at every step via email and phone what was happening with the application and how far along it was. He gave me his honest opinion on different banks and how much we should apply for the loan. If it wasn't for ...Karan there is no way I would have been able to do this and received an approved home loan. Even during the Coronavirus pandemic and the difficulties that may have caused there was no difference in his service to myself. Thank you Karan for making something that can be so stressful stress free!
- Verified customer
Excellent Service - First Home Buyer
Roz Al-Mandawy & Christine Dela Cruz at Lendi were extremely helpful through our the process. Especially as a first home buyer, if you are a first home buyer I'd highly recommend Lendi. Loan application & Settlement process is taken care of. Roz has been helpful in finding a right loan with a great lender. Christine made sure I was aware of the progress of settlement process. Ask as many questions as possible, no question is stupid.
*Excellent customer service
*Easy to use online tools
*Too many system generated emails.
Note: First home buyer, make sure you request 15 day cooling off period. It will ease stress.
Great service - very satisfied
I was assisted by Marcus Russell (Home Loan Specialist) from Lendi who guided me through the loans / refinance process end-to-end. The whole process was easy, with regular dialogue. He answered all my queries promptly in a clear and easy to understand manner.
I highly recommend Lendi and if you can choose Marcus to be the contact person.
Give Lendi a try if you are looking to refinance or buy a new home.
Lester from Sydney assisted me through the process of getting a home loan in Brisbane. I was very satisfied as he always made time to update me with the progress of my loan and provided quick replies to any questions at any time of the day. Very efficient and would definitely look at using Lendi in the future. :-)
Over 55, Don't bother
I needed a place to live in a hurry so started looking for one. I contacted Lendi to help arrange finance. The initial contact was very positive and indicated that I could get a loan. Then speaking with the expert broker was told I could not get a loan. I had done the sums myself and could easliy service the amount I needed but because I was over 55, did not have a huge deposit and the shorter loan term thay give to older people was refused service. I then went with a specialist broker who had a 30 year loan sorted in days. Guess Lendi only want business from people who are easy and not prepared to go the extra mile.
Julio and the Team at Lendi were Great!!
Had a great experience with Julio and the Lendi team. Due to being self employed I had found it difficult to get through all the hoops required for my first home loan. But with Julio's help it made the process a lot easier. Julio was easy to contact, knew what I had to do and seemed to genuinely care about my loan application.
Excellent service. Efficient process. Great communication
Raymond Su and Ardra Krishnan were birh excellent throughout the process. They went above and beyond with our home loan which had a lot of special circumstances and had to be approved in a short turnaround sue to competing offers on the property. Would highly recommend!
From the start we had immediate response on all your queries from Raymond Su and Ardra Krishnan, we called and emailed them 24/7 and always received a response within minutes! We could not be more pleased, not only did Lendi manage to get us a great interest rate on our home loan they helped us through the whole process and completed it in record time, as first home buyers it can be very scary to buy a house and we received all the support we needed from Lendi. Raymond always acted in our best interest and we are extremely thankful for that! I will highly recommend Lendi to everyone I know.
Expectations exceeded by exceptional customer service and commitment
Lendi was the first broker I thought of when I made the decision to purchase my first home, I'd heard the advertising and had browsed through the website before and felt it was fairly comprehensive.
The experience from filling out all of the information online through to uploading documents was simple and straight forward and this continued all the way through the process when future documents information was required to be submitted for review.
The next day after submitting documents the phone calls started to organise appointments, I was fa...irly busy with work and dropped the ball on responding back initially but they kept following up until finally we made an appointment a few weeks later and I spoke with Matthew Wade, now to be my permanent broker if I ever make any future purchases let me tell you. He talked me through the entire process, took all of the information that was needed and set my expectations on the process and the timeline I should expect. He then followed up by e-mail and phone each time to get the information that was needed for Lendi's compliance team to go over the loan to ensure it absolutely rock solid before sending it to the lender. Long story short, the loan was approved in a very short time, made easy as mentioned largely by Lendi's systems and processes and Matt's ability to get what was needed from me and to keep me in the loop throughout the process. I honestly can't speak higher of Matt or the team, fantastic experience for a first home buyer!
5 star service all the way
I signed up originally intending to have a conversation around what my options were, and ended up being pre approved for a loan. Hisham Rockley was amazing from beginning to end. He provided step by step guidance around what I needed to do and was personable throughout the whole process. He obviously takes pride in his work and values his clients. Hisham is an absolute asset to Lendi and I'd definitely recommend both him and Lendi to others.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Relationship manager -Lendi
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Relationship manager -Lendi
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
What happen to lendi network?
Relationship manager -Lendi
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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