Reviewer Photos & Videos
Great service and very helpful staff
As first home buyers we were very new to the buying world,Alaina was so helpful and supportive and went above and beyond for us. We were very pleased with the service provided by Lendi and can't recommend Alaina enough. Alaina made buying our first home stress free and always responded quickly to emails and calls to answer our many questions.
Great service and friendly, efficient staff
Great rate (almost a full percentage point less than our previous rate). Knowledgeable, friendly and efficient staff that were ready to assist at times that worked for us. Sarah, Brendon and their team were in contact throughout the process keeping us up to date with our applications progress.
Hi, I am very happy and satisfied with the service of Lendi , very professional , a special thanks to Liam Jordan. Thank you so much for your advices and your time .
Excellent experience! Wouldn’t suggest anywhere else!
Had an AMAZING experience with Lendi. Right from the broker Alex, to the settlement team Roneel & Tiare. This was my first time buying a property and they were there every step of the way. All my questions and concerns were answered directly. Thank you!
Extremely good customer service
Brendan and Sarah were extremely helpful. They made the whole process super easy, from completing my application to receiving an offer from a bank. They were very information and their follow up was great. Would highly recommend.
Excellent support from Hasan Mansur at Lendi..!!
I have had a very good experience with Lendi so far. Their senior loan specialist Hasan Mansur has been exceptionally helpful and has guided me thoroughly in the entire process. His insights and inclination for customer satisfaction is commendable.
- Verified customer
Great Service - Got exactly what we wanted - Seamless!
My fiancee and I dealt with a few of the exemplary staff at Lendi, namely our Home Loan Specialist Karan, plus help from Mahz, and Ron. All three were transparent, genuine & informative. If we ever forgot something, they'd remind us. If we missed something, they would point it out. The Lendi team made us felt like everything was being taken care of, and we couldn't have asked for more. They have enabled us to buy our dream home. Rate was as expected, service fantastic & no nasty surprises along the way.
Absolutely fantastic xxx
From the beginning of the process of our loan the staff there have been absolutely outstanding .Dindi has been our representative to say the least she has gave a service above and beyond. They strive constantly to offer the best deal and really do take the stress away.
I would not hesitate to recommend them - thank you for saving our Sanity Lendi.
Sensational Service and Huge Saving
I worked with Thomas Pooley to refinance my home loan after my 3 fixed year term expired. He was well informed about the various loan products available and delivered me the very best offer saving me many years on my loan and nearly $800 a month. Thank you Thomas - you were simply sensational.
The Lendi team assisted me throughout the pre-approval and settlement process for securing a mortgage with professionalism and care. They did not hesitate to answer any questions I had and gave feedback in good time.
Extremely helpful and efficient throughout!
It was great to be guided through the process by Joshua from the outset. Matters were dealt with very quickly, and the flow of information was excellent throughout. Highly recommended.
Thanks Matt for making the home experience less scary! On a recommendation from a work colleague I looked online, and with a call from him started the ball rolling. What a great experience and a broad range of products available. We had quite a few choices and that was so much better than just going into a bank and taking their advice. We can’t wait to get the keys! Thanks again Matt for helping us get out first home loan. We can’t thank you enough
Incredibly helpful and friendly. Great service
We really can't thank Lester from Lendi enough. We contacted Lendi to get a last minute home loan application off for our first home. Lester not only secured us a loan (with a great %) for a very quick turnaround but also helped us and talked us through the application process. Really great service and fantastic to work with. Would 100% recommend Lester as a broker to anyone looking to buy a property. Thank you!
Great and helpful people to deal with
Thank you to Paras from Lendi. Word go very helpful, ready to answer any questions throughout process. Great service from both Paras and Lendi. Would happily recommend for 1st timers.
Thank you to Cara at Lendi for making the home loan process so seamless for us when switching lenders. Lendi provided great service and were very attentive. Would happily recommend them to others.
Lendi saved us as our original lender pulled out on us at the last minute (even with a 20% down payment). Lendi helped us out on short notice and found us a lender who would help us out at that LVR. They were helpful, quick and we even ended up with better terms than the original loan we would have gone with.
Amazing from start to finish
Our broker with Lendi Sean M was absolutely fantastic. Really nice guy and genuinely wanted to help us get into our first home. We were in a pretty bad financial position before Sean came along and he did everything possible to get us into our first home. We got the keys yesterday and couldn’t be happier. Really impressed with the service received at every step throughout the process. Thank you so much!
As a first home buyer we didn't know what to expect. Lendi were very supportive and guided us every step of the way. Great communication and advice. We would have been lost without them. Highly recommended.
Great Service, Very Helpful
Great team, very fast and very satisfied with Lendi service. Keep up the good work guy's. Helping the every day guy / family get a home loan. Always looking out for their client. Thanks again
WARNING DON’T USE LENDI
My initial experience with my prepapproval was good - the rep was responsive and walked me through the steps of the pre approval process, however as soon as I paid the deposit I was passed on to another team and I became extremely frustrated with the level of customer service and the multiple mistakes that no one ever took ownership of.
The primary issues are listed below:
- My application form with all of my confidential information was sent to the incorrect address without any tracking. I have no idea where these forms ended up, I just hop...e they didn’t end up in the wrong hands! This caused significant delays and much stress. - As I received the loan documents so late, I really didn’t get much chance to review everything in much detail. The forms are very confusing and complicated and Lendi offered no assistance to go through this. I also found out at the last minute that I had applied for a credit card, which I was not made aware of - It was almost impossible to get anyone from Lendi on the phone. Also many of emails went unanswered - No one from Lendi called after settlement to congratulate me or tie things off. The lawyer and bank did, i would have thought a Lendi rep would too.. I trusted Lendi to provide me with guidance and comfort throughout the process of purchasing my first home. I was let down with my experience – I feel like I was sold a service, which really delivered the bare minimum and caused more stress than comfort. I am looking to move away from Lendi soon after my settlement date.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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