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Lendi (page 4 of 7)
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HORRIBLE EXPERIENCE
I'm refinancing my current home loan and placed my application early July. Today is the 7th Aug 2019 and even though my application has been unconditionally approved, I still haven't received an official settlement date!!!! Stop asking me to providing more screenshots or documentation as it seems like a delay tactic. Seriously get your act together! If I knew it would take this long, I would of went directly to the bank!!
If you are reading this, don't be fooled by the ratings here. Yes the customer service is great but can they provide the service when it really matters? [Name Removed] has been terrible! No return call no email! Lift up your game else I will raise a formal complain with the appropriate body!
1 comment
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Donna ArcherHunter Region, NSW
Never again
My loan took five months to settle. The communication between the Lendi staff was appalling. I was sent the wrong documents. Asked to send the same documents to different staff members who were disorganised and didn’t seem to know who was doing what. Your staff need some serious retraining. No recommendations from me...never again. Please review my phone calls which were “recorded for quality assurance purposes” and emails.
1 comment
Relationship manager -Lendi
Hi Donna, thank you for taking the time to review your experience with us. We’re so sorry to hear your experience was not an enjoyable one. We pride ourselves on our customer experience and we will be... Read more
looking into what happened. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.Similar opinion? Write a review on ProductReview.com.au!
Emma B.South East Queensland, QLD
- 2 reviews
I was not given correct advise and ended up being out of pocket.
My experience started off positive with [Name Removed]. He seemed knowledgeable and knew what he was talking about, He advised my out of pocket expenses eg; Loan fees, Solicitors fees and any other charges would all be covered by borrowing an additional $1500 on top of my loan. I agreed to this and after my settlement had finished I ended up owing an additional $843 because my so called experienced broker did not factor in $900 of govt charges. I have since had to pay my solicitor the additional $843 outstanding amount but would not recommend Lendi to my friends or family in case they are also given incorrect financial advise.
1 comment
Relationship manager -Lendi
Hi Emma, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened.. We will send you a private message to discuss this further.
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John hynesNew South Wales
Bad people to deal with
What a joke lendi is been waiting since 17th February, have done the paper work twice on line the brokers say they will call you back but don't have left email and msg but when they do contact you there full of crap would never recommend this company to anyone.
1 comment
Relationship manager -Lendi
Hi John, Thank you for bringing this to our attention. This definitely does not sound like the usual high standard of service that we pride ourselves on, so we'd like to look further into this for you... Read more
. Could you please respond to the private message we have sent you here on product review? Thanks.Similar opinion? Write a review on ProductReview.com.au!
Nina K.
- 3 reviews
- 1 like
Worst experience
Things started off really well. The person assisting me with refinancing was extremely attentive and full of assurances and promises to get me the best deal possible, saving me significant money each month etc etc etc. Then out of the blue all communication stopped. I couldn't get any response to emails, messages left on voicemail and no returned phone calls for an entire month! Finally got a call back from a supervisor(?) who was full of apologies but not much more. He informed me that he had looked over my file this afternoon (yeah right!)...Read more
and was confident that they did not have a lender willing to assist me. Really??? While I was waiting a month for a call back from Lendi I went to another broker who arranged refinancing in just a few days with absolutely no problems whatsoever. I would never recommend Lendi to anyone. Poor advice, deplorable service and week excuses that are hard to believe.1 comment
Relationship manager -Lendi
Hi Nina, Thank you for bringing this to our attention. This definitely does not sound like the usual high standard of service that we pride ourselves on, we'd like to look further into this for you. C... Read more
ould you please respond to the private message we have sent you here on product review? Thanks.Similar opinion? Write a review on ProductReview.com.au!
SandiSouth East Queensland, QLD
never again
Was mucked around from the start - first contact fired, took me to find that out. Next agent apologetic and ‘all over it’ however despite more than one email I never received information about the apparent pre-approved loan. Phoned to complain, answering service at least did their job. Received callback from some random who passed my concerns on. Next time I heard from anyone was to ask me to complete review as that’s how Lendi gets paid. End story- all talk, no adequate action let alone noteworthy service.
1 comment
Relationship manager -Lendi
Hi Sandi, Thank you for bringing this to our attention. This definitely does not sound like the usual high standard of service that we pride ourselves on, so we'd like to look further into this for yo... Read more
u. Could you please respond to the private message we have sent you here on product review? Thanks.Similar opinion? Write a review on ProductReview.com.au!
Waste of time
Johnathon from Lendi started out great with our re finance, he explained everything well and gave us the time of day. Now it’s been dragging out for ages and he’s been ignoring all our calls and emails. So I’ve found another broker who can’t do enough for us , do yourself a favour and read all the bad reviews guys cos they all say the same thing. Glenn
1 comment
Relationship manager -Lendi
Hi Glenn, Thank you for bringing this to our attention. This definitely does not sound like the usual high standard of service that we pride ourselves on, so we'd like to look further into this for yo... Read more
u. Could you please respond to the private message we have sent you here on product review? Thanks.Similar opinion? Write a review on ProductReview.com.au!
YoboSydney, NSW
- 9 reviews
- 7 likes
What a horrible web experience!
All I wanted to get was a basic comparison. The website asks for a ridiculous amount of personal information as if it is signing you up for a full on mortgage broker experience before it gives you any information. Each time you log in, it then asks all of the same questions again and keeps increasing the total lending amount so the few options that the website does give you can't even be used for fair comparison because the monthly payments are ridiculously inflated.
The whole experience was infuriating. So much wasted time and nothing of value delivered! Use a different service if you just want a basic comparison.
1 comment
Relationship manager -Lendi
Hi, Thank you for taking the time to bring this matter to our attention and apologies for your experience so far. We'd like to look further into what has happened here. Can you please reply to the pri... Read more
vate message we have sent you here on product review? Thanks.Similar opinion? Write a review on ProductReview.com.au!
NolendiPerth, WA
- 2 reviews
- 2 likes
Wasted a month of our time for no outcome
After reviewing the good reviews of Lendi, we went to them for our new home purchase. We found the online application process quite good.
We have a non conventional history and company structures which made the application more complex, but the broker clearly (and admitted in the end) went to the wrong bank. After it was declined (after we were told it was all good), he persuaded us to give him a second chance with 'the right lender for us' on the basis it would be more suited to our circumstances. After much deliberating, we gave Lendi, and...Read more
1 comment
Relationship manager -Lendi
Hi, Thank you for taking the time to bring this matter to our attention and apologies for your experience so far. We'd like to look further into what has happened here. Can you please reply to the pri... Read more
vate message we have sent you here on product review? Thanks.Similar opinion? Write a review on ProductReview.com.au!
Find out how Lendi compares to other Home Loans
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Roisin B.
- 2 reviews
- 2 likes
WARNING DON’T USE LENDI
My initial experience with my prepapproval was good - the rep was responsive and walked me through the steps of the pre approval process, however as soon as I paid the deposit I was passed on to another team and I became extremely frustrated with the level of customer service and the multiple mistakes that no one ever took ownership of.
The primary issues are listed below:
- My application form with all of my confidential information was sent to the incorrect address without any tracking. I have no idea where these forms ended up, I just hop...Read more
e they didn’t end up in the wrong hands! This caused significant delays and much stress. - As I received the loan documents so late, I really didn’t get much chance to review everything in much detail. The forms are very confusing and complicated and Lendi offered no assistance to go through this. I also found out at the last minute that I had applied for a credit card, which I was not made aware of - It was almost impossible to get anyone from Lendi on the phone. Also many of emails went unanswered - No one from Lendi called after settlement to congratulate me or tie things off. The lawyer and bank did, i would have thought a Lendi rep would too.. I trusted Lendi to provide me with guidance and comfort throughout the process of purchasing my first home. I was let down with my experience – I feel like I was sold a service, which really delivered the bare minimum and caused more stress than comfort. I am looking to move away from Lendi soon after my settlement date.1 comment
Relationship manager -Lendi
Hi Roisin, Thank you for bringing this to our attention. This definitely does not sound like the usual high standard of service that we pride ourselves on, so we'd like to look further into this for y... Read more
ou. Could you please respond to the private message we have sent you here on product review? Thanks.Similar opinion? Write a review on ProductReview.com.au!
Surjeet singhGreater Melbourne (Outer), VIC
New standard of unprofessional Behaviour
Highly disappointed with the way they deal customers. No communication and i have been just waiting for 3 months to know that they cant proceed. They are saying that banks have changed their policies which i understand but I was chasing them for weeks for outcome. Edward who was calling me everyday for details and documents, didnot answer a single call, no reply to emails nothing at all. Well, good luck with this company and now I know that i have to stay away form this name.
1 comment
Relationship manager -Lendi
Hi Surjeet, Thank you for taking the time to bring this to our attention and apologies for your experience so far. We'd like to look into what has happened here and see what we can do to help you. Cou... Read more
ld you please respond to the private message we have sent you here on product review? Thank you.Similar opinion? Write a review on ProductReview.com.au!
Sarah WMetropolitan Adelaide, SA
Bitterly disappointed
I have been left bitterly disappointed with my lendi experience. We have been given the runaround by lendi-dealing wih multiple consultants, no continuity, delays, poor communication and lack of esclation and resolution. Now dealing with an unacceptable delay on a building project that we have been liaising with lendi on for 10 months.
1 comment
Relationship manager -Lendi
Hi Sarah, Thank you for taking the time to bring this to our attention. We'd like to take this opportunity to look further into what has happened here and assist you. Could you please respond to the p... Read more
rivate message we have sent you here on product review? Thank you.Similar opinion? Write a review on ProductReview.com.au!
J LeeSydney, NSW
Change of Mortgage Broker, No follow ups, No Emails, No phone calls after contract signed...
I would never recommend Lendi to anyone. They got me pre-approval but left me completely in the lurch after I signed my contract with the solicitor. I sent my contract to my new broker; a Mr A.L and then he went literally dead silent. No phone calls, no emails, I left him multiple messages, called up Lendi (Natasha?) Customer Success officers, etc. It got so bad and urgent (my cooling off period was ending), Hisham Rockley stepped in, but by then I've lost all faith. I hope the Royal Commission does shake up the industry. A really horrible experience
3 comments
Relationship manager -Lendi
Hi, Thank you for taking the time to bring this to our attention. We'd like to look further into what has happened here. Could you please respond to the private message we have sent you here on product review? Thank you.
Hi Nabilah, I've responded to your private message. You have all of my details, recorded phone calls and also various email messages (and left voice messages) between myself and your broker. You're mo... Read more
re than welcomed to investigate those messages. Many thanksRelationship manager -Lendi
Hi, Thanks for letting us know. We'd love to look into this further for you and we have responded to your private message here on Product Review. Please feel free to reply via private message at your earliest convenience!
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shan
- 3 reviews
- 2 likes
Take commissions, forget everything
Process took more than 90days(3 months) blame to holiday season and wasted my time and money that cost me monthly $1100 . That process easily could have been done in 4 to 5 days. Empty words mean nothing. Now no answer of phone or email, but now I approach bank directly. So problem solved. Lendi is really doing hard work to lend problems to their customers who put the trust on them. I Believe time contact direct lender not lendi. Thank you whatever you have done to us but no more
1 comment
Relationship manager -Lendi
Hi Shankar, Thank you for bringing this matter to our attention. This does not sound like it is up to the usual standard that we pride ourselves on, so we'd like to investigate this further for you. W... Read more
e would appreciate it if you could respond to our private message here on Product Review with your contact details when you get a chance. Thanks again.Similar opinion? Write a review on ProductReview.com.au!
AlexSydney
- 9 reviews
- 18 likes
SHOCKING!! SAVE YOURSELF THE HEADACHE
Save yourself the headache and keep away. I was given empty promises, had to chase them up often. They recommended AMP, it took approx 3 weeks to get a pre- approval despite expressing urgency. I had to go over 42 pages of documentation, paperwork after paperwork. They sat on the information provided for a while. They gave me empty promises. If you are not too concerned about time and whether you get an approval, then speak to Lendi. Thank you ANZ for approving my application with an unconditional approval within 4 days.
1 comment
Relationship manager -Lendi
Hi Alex, Thank you for taking the time to bring this to our attention. This does not sound like the usual high level of service we pride ourselves on, we'd like to look into what has happened here and... Read more
see what we can do to help you. Could you please respond to the private message we have sent you here on product review? Thank you.Similar opinion? Write a review on ProductReview.com.au!
Find out how Lendi compares to other Home Loans
Know better, choose better.
Sam Di BartoloSouth East Queensland, QLD
Failed on every front.
My dealings with Lendi have left a lot to be desired to the point I am reluctant to bother with brokers in future... I applied to refinance my investment property, to find myself constantly chasing and following up the broker, who always seemed to be on a flight, in hospital or other wise occupied.. this went on for 2 months and in the end I simply stopped following up; I have not heard back from that broker since. I then called head office to seek assistance from someone else, only to never get a phone call back... Lendi is one of the worst organisations I have had to deal with, they seem to have no concept of customer service or common courtesy.
1 comment
Relationship manager -Lendi
Hi Sam, Thank you for bringing this to our attention. This does not sound like the usual high level of service that we pride ourselves on. We'd like to look into this for you and see what we can do to... Read more
help you. Could you please respond to the private message we have sent you here on product review? Thank you.Similar opinion? Write a review on ProductReview.com.au!
My advice is to not use Lendi.
Worst communication throughout whole process of loan application to settlement of loan. Think again before using lendi. Longest most drawn out painfull process
1 comment
Relationship manager -Lendi
Hi Fuller, Thank you for taking the time to bring this to our attention. we'd like to look into what has happened here and see what we can do to help you. Could you please respond to the private messa... Read more
ge we have sent you here on product review? Thank you.Similar opinion? Write a review on ProductReview.com.au!
Jeremy STumut
- Verified customer
Worst experience ever!!
Customer service started off great. Started to go downhill once our pre-approval application was lodged. We were informed it would be two days. Then we heard nothing for 4 days so I called our “loan expert” .... no answer and no response to voice messages left or emails sent. After 2 weeks we finally had pre approval.
Then we found the house. Application went in for unconditional approval. Again we were told 2 days. After 5 weeks..... yes FIVE WEEKS and having to go to the “experts” supervisor we finally had unconditional approval. In the midd...Read more
1 comment
Relationship manager -Lendi
Hi Jeremy, Thank you for bringing this to our attention. This does not sound like it is up to our usual standards, so we'd like to look into this further. We would appreciate it if you could respond t... Read more
o our private message with your contact details. Thanks!Similar opinion? Write a review on ProductReview.com.au!
ClaireSydney
- 2 reviews
- 5 likes
- Verified customer
Terrible
Unfortunately, I had a terrible experience with Lendi. They underquoted the fees and as such I am currently $2k+ out of pocket. When I asked questions about the fees they were condescending and told me I was ‘over thinking things’. They promised that the fees would be refunded within 10 days of settlement which was a month ago. I raised a complaint a month ago, still not resolved. I would highly recommend steering clear of this company.
1 comment
Relationship manager -Lendi
Hi Claire, Thank you for taking the time to let us know about your experience. We would like to look into this further for you as this does not sound like our usual practises were followed. We will no... Read more
w send you a message here on product reviews if you could please respond. Thank you.Similar opinion? Write a review on ProductReview.com.au!
So incredibly unprofessional
DO NOT EVER DEAL WITH THIS SHONKY COMPANY. [Name Removed] was very polite although had no idea what he was talking about. Second person I dealt with was [Name Removed] who was very rude and also seemed to have no idea what she was talking about. [Name Removed] was the third person I dealt with who promised the earth yet still didn't deliver (efficiently). It took a few days shy of 12 months for Lendi to get the details right, my loan was actually approved 3 times by the lender before Lendi even came close to getting the details right. I hate Lendi with a passion but was promised the earth and kept holding on. I would highly recommend finding another broker, these people have no idea what they're talking about.
1 comment
Relationship manager -Lendi
Hi Sue, Thank you for taking the time to bring this to our attention. This does not sound like the usual high level of service we pride ourselves on, we'd like to look into what has happened here and ... Read more
see what we can do to help you. Could you please respond to the private message we have sent you here on product review? Thank you.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Dipsasked
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Thanks,
Dipti Sheth
1 answer
Relationship manager -Lendi
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
GKrishasked
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
2 answers
Relationship manager -Lendi
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao
Babakura abatchaasked
What happen to lendi network?
1 answer
Relationship manager -Lendi
Hi Babakura,
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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Relationship manager -Lendi
Hi David, thank you for taking the time to review your experience with us. We’re so sorry to hear your experience was not an enjoyable one. We pride ourselves on our customer experience and we will be... Read more
looking into what happened. We will send you a private message to discuss this further but please feel free to reach out if you have any other questions or queries.