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Lendi

Lendi (page 4 of 8)

4.6 from 2,009 reviews · View Statistics

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Tess S.

Tess S.Central West, NSW

Garbage and a complete waste of time!

published
1 comment
Lendi
Relationship manager -Lendi
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WORST EXPERIENCE EVER

published
1 comment
Lendi
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Personalexperience

PersonalexperienceSydney, NSW

  • 4 reviews
  • 4 likes

Big hassle, terrible after sales services and they don't check on unauthorised deductions made

published
1 comment
Lendi
Relationship manager -Lendi
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angelo t.

angelo t.South East Queensland, QLD

  • 6 reviews
  • 2 likes
  • Verified customer

The worst customer experience!

published

Signed up with the company in 2019 - Jan called them multiple times and asked how my application was going. Was told some one will call me back. Finally received a call in August!
There was no communication on the settlement. I had requested for a specfic settlement date for my two properties and was assured that this was going to happen. Post settlement was not given those dates and was asked to deal with all the issues by myself.
One escalating the issue Manager calls to apologise but no further action is take!.

2 comments
Lendi
Relationship manager -Lendi
angelo t.
angelo t.

I have responded to her email. I get apologies for everything. One apologises only when they know they have done a mistake!!!!

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Jan L

Jan L

  • 2 reviews
  • 1 like

Rude and pushy!

published

Very unhappy with the lack of professionalism I experienced. I started the online process during my lunch break at work but didn't finish. Within 10 minutes I had a very pushy consultant from Lendi on the phone. He was quite rude when I said I couldn't talk because I was at work and I had to eventually hang up on him so I could get to a meeting. He rang again several days later, quite early in the morning. Made a number of statements that were quite contradictory compared to statements he had made during the previous call and again was very pushy. When we are ready to refinance we won't go through Lendi to do so!!

1 comment
Lendi
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Debbie

DebbieNorth Queensland, QLD

Customer Service experience

published

It took nearly 4 months for the refinance of my home loan to happen. I was most disappointed in the service I recieved. The consultant was asking for the same information time and time again. No one would get back to me, I was not able to get anyone on the phone. Even when we got to the settlement date, this was changed 3 times. I am extremely angry and disappointed in the service I received.

1 comment
Lendi
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Very dissatisfied!!

published

Broker keeps coming back for bits of information. This was meant to be a simple exercise, however has blown out unnecessarily. Supplied the last of the request information over a week ago, and have had no acknowledgement and no further information of status of loan despite being previously advised "we were 95% there". Will be having to take my business elsewhere , as this appears to be in the dead stop lane.

1 comment
Lendi
Relationship manager -Lendi
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HORRIBLE EXPERIENCE

published

I'm refinancing my current home loan and placed my application early July. Today is the 7th Aug 2019 and even though my application has been unconditionally approved, I still haven't received an official settlement date!!!! Stop asking me to providing more screenshots or documentation as it seems like a delay tactic. Seriously get your act together! If I knew it would take this long, I would of went directly to the bank!!
If you are reading this, don't be fooled by the ratings here. Yes the customer service is great but can they provide the service when it really matters? [Name Removed] has been terrible! No return call no email! Lift up your game else I will raise a formal complain with the appropriate body!

1 comment
Lendi
Relationship manager -Lendi
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Donna Archer

Donna ArcherHunter Region, NSW

Never again

published

My loan took five months to settle. The communication between the Lendi staff was appalling. I was sent the wrong documents. Asked to send the same documents to different staff members who were disorganised and didn’t seem to know who was doing what. Your staff need some serious retraining. No recommendations from me...never again. Please review my phone calls which were “recorded for quality assurance purposes” and emails.

1 comment
Lendi
Relationship manager -Lendi
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Emma B.

Emma B.South East Queensland, QLD

  • 2 reviews

I was not given correct advise and ended up being out of pocket.

published

My experience started off positive with [Name Removed]. He seemed knowledgeable and knew what he was talking about, He advised my out of pocket expenses eg; Loan fees, Solicitors fees and any other charges would all be covered by borrowing an additional $1500 on top of my loan. I agreed to this and after my settlement had finished I ended up owing an additional $843 because my so called experienced broker did not factor in $900 of govt charges. I have since had to pay my solicitor the additional $843 outstanding amount but would not recommend Lendi to my friends or family in case they are also given incorrect financial advise.

1 comment
Lendi
Relationship manager -Lendi

Hi Emma, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened.. We will send you a private message to discuss this further.

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John hynes

John hynesNew South Wales

Bad people to deal with

published

What a joke lendi is been waiting since 17th February, have done the paper work twice on line the brokers say they will call you back but don't have left email and msg but when they do contact you there full of crap would never recommend this company to anyone.

1 comment
Lendi
Relationship manager -Lendi
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Nina K.

Nina K.

  • 3 reviews
  • 1 like

Worst experience

published
1 comment
Lendi
Relationship manager -Lendi
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Sandi

SandiSouth East Queensland, QLD

never again

published

Was mucked around from the start - first contact fired, took me to find that out. Next agent apologetic and ‘all over it’ however despite more than one email I never received information about the apparent pre-approved loan. Phoned to complain, answering service at least did their job. Received callback from some random who passed my concerns on. Next time I heard from anyone was to ask me to complete review as that’s how Lendi gets paid. End story- all talk, no adequate action let alone noteworthy service.

1 comment
Lendi
Relationship manager -Lendi
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Waste of time

published

Johnathon from Lendi started out great with our re finance, he explained everything well and gave us the time of day. Now it’s been dragging out for ages and he’s been ignoring all our calls and emails. So I’ve found another broker who can’t do enough for us , do yourself a favour and read all the bad reviews guys cos they all say the same thing. Glenn

1 comment
Lendi
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Colin

ColinVictoria

Still waiting for p/work from the lender they Lendi had quoted 5-10 days we'll it's been 20 days plus.

published

Great at the start and the middle off the process but have sent an email to Lendi still waiting!!! Very disappointed in the no contact with Lendi thought they would've following through

1 comment
Lendi
Relationship manager -Lendi
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Yobo

YoboSydney, NSW

  • 10 reviews
  • 7 likes

What a horrible web experience!

published

All I wanted to get was a basic comparison. The website asks for a ridiculous amount of personal information as if it is signing you up for a full on mortgage broker experience before it gives you any information. Each time you log in, it then asks all of the same questions again and keeps increasing the total lending amount so the few options that the website does give you can't even be used for fair comparison because the monthly payments are ridiculously inflated.

The whole experience was infuriating. So much wasted time and nothing of value delivered! Use a different service if you just want a basic comparison.

1 comment
Lendi
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Nolendi

NolendiPerth, WA

  • 2 reviews
  • 2 likes

Wasted a month of our time for no outcome

published
1 comment
Lendi
Relationship manager -Lendi
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Roisin B.

Roisin B.

  • 2 reviews
  • 2 likes

WARNING DON’T USE LENDI

published
1 comment
Lendi
Relationship manager -Lendi
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Professional Partners

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170 reviews
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Surjeet singh

Surjeet singhGreater Melbourne (Outer), VIC

New standard of unprofessional Behaviour

published

Highly disappointed with the way they deal customers. No communication and i have been just waiting for 3 months to know that they cant proceed. They are saying that banks have changed their policies which i understand but I was chasing them for weeks for outcome. Edward who was calling me everyday for details and documents, didnot answer a single call, no reply to emails nothing at all. Well, good luck with this company and now I know that i have to stay away form this name.

1 comment
Lendi
Relationship manager -Lendi
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Sarah W

Sarah WMetropolitan Adelaide, SA

Bitterly disappointed

published

I have been left bitterly disappointed with my lendi experience. We have been given the runaround by lendi-dealing wih multiple consultants, no continuity, delays, poor communication and lack of esclation and resolution. Now dealing with an unacceptable delay on a building project that we have been liaising with lendi on for 10 months.

1 comment
Lendi
Relationship manager -Lendi
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Page 4 of 8
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Questions & Answers

Dips

Dipsasked

Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.

Thanks,
Dipti Sheth

1 answer
Lendi
Relationship manager -Lendi

Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.

GKrish

GKrishasked

I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.

Are you aware of any fake or paid reviews ?

2 answers
Lendi
Relationship manager -Lendi

Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.

Cao
Cao

Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao

Babakura abatcha

Babakura abatchaasked

What happen to lendi network?

1 answer
Lendi
Relationship manager -Lendi

Hi Babakura,

I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.

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Get an answer from our members and Lendi representatives

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