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Lendi

Lendi (page 4 of 4)

4.6 from 2,088 reviews · View Statistics

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First Refinancing experience

published

Refinancing was very easy and Sherri kept us in the loop all the time even assisting us on a late Friday afternoon to get it all sorted. Everything was explained clearly and we did not occur any extra cost or unexpected delays. Thank you very much

1 comment
Lendi
Relationship manager -Lendi

Hi, thank you for taking the time to leave Sherri and the Lendi team a five star review based on your experience. We’re so happy we were able to assist you with your home loan and we look forward to assisting you in the future

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Donna Archer

Donna ArcherHunter Region, NSW

Never again

published

My loan took five months to settle. The communication between the Lendi staff was appalling. I was sent the wrong documents. Asked to send the same documents to different staff members who were disorganised and didn’t seem to know who was doing what. Your staff need some serious retraining. No recommendations from me...never again. Please review my phone calls which were “recorded for quality assurance purposes” and emails.

1 comment
Lendi
Relationship manager -Lendi
Marina

MarinaSouth-Eastern Region, NSW

  • 2 reviews

Great service despite bureaucratic hiccups

published

Changing banks to ING was a prolonged and paper-heavy process with major holdups on the bank’s side. Thomas from Lendi was super helpful throughout, a genuine, down-to-earth broker who secured us a great rate.

1 comment
Lendi
Relationship manager -Lendi

Hi Marina, thank you for your feedback on your experience with Thomas and the Lendi team. Glad to hear we were able to find you a great rate in the end! Please don't hesitate to reach back out to us if we can be of further assistance!

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Nina K.

Nina K.

  • 3 reviews
  • 1 like

Worst experience

published
1 comment
Lendi
Relationship manager -Lendi
Colin

ColinVictoria

Still waiting for p/work from the lender they Lendi had quoted 5-10 days we'll it's been 20 days plus.

published

Great at the start and the middle off the process but have sent an email to Lendi still waiting!!! Very disappointed in the no contact with Lendi thought they would've following through

1 comment
Lendi
Relationship manager -Lendi
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Moin

MoinSydney, NSW

Awesome work!

published

Ann Phang and her team did a very good job. I was in a stressful situation, but Ann and her team helped me out a lot, and didn't had to think about anything.

Very Satisfied.!

1 comment
Lendi
Relationship manager -Lendi

Hi Moin, Thank you for the feedback based on your awesome experience with Ann and the Lendi team. We're pleased to hear that we were able to help make the experience as stress-free as possible for you. We wish you all the best!

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Doyley

Doyley

  • 5 reviews

Great Company who help with achieving goals

published

Lendi broke us away from the big 4 banks and set us up with a lot better interest rate and simplified our banking. The process had a few hiccups along the way but the overall dealings were friendly and helpful. Would definitely deal with again.

1 comment
Lendi
Relationship manager -Lendi

Hi Doyley, We appreciate the feedback on your great experience with us! It's fantastic to hear that we were able to reduce your interest rate and make things easier for you. We look forward to earning that fifth star next time!

Neil

NeilSouth East Queensland, QLD

Great service and professionalism.

published

[name removed] and the team at Lendi were very friendly and helpful throughout the entire process. I would have no hesitation in recommending Lendi to anyone in the future. Thank you for your prompt and professional assistance.

1 comment
Lendi
Relationship manager -Lendi
Ali

AliGreater Melbourne (Outer), VIC

Not very excited.

published

The bank lifted the rate by 0.15% after I just signed the contract. To me for customer sake Lendi should negotiate to keep promised rate for a period of time.

5 comments
Lendi
Relationship manager -Lendi
Ali
Ali
Lendi
Relationship manager -Lendi
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Page 4 of 4
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Questions & Answers

Dips

Dipsasked

Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.

Thanks,
Dipti Sheth

1 answer
Lendi
Relationship manager -Lendi

Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.

GKrish

GKrishasked

I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.

Are you aware of any fake or paid reviews ?

2 answers
Lendi
Relationship manager -Lendi

Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.

Cao
Cao

Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao

Babakura abatcha

Babakura abatchaasked

What happen to lendi network?

1 answer
Lendi
Relationship manager -Lendi

Hi Babakura,

I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.

See all Lendi questions

Get an answer from our members and Lendi representatives

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