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Lendi

Lendi (page 4 of 5)

4.6 from 2,098 reviews · View Statistics

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Personalexperience
PersonalexperienceSydney, NSW
  • 4 reviews
  • 4 likes

Big hassle, terrible after sales services and they don't check on unauthorised deductions made

published
1 comment
Lendi
Relationship manager -Lendi
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angelo t.
angelo t.South East Queensland, QLD
  • 6 reviews
  • 2 likes
  • Verified

The worst customer experience!

published

Signed up with the company in 2019 - Jan called them multiple times and asked how my application was going. Was told some one will call me back. Finally received a call in August!
There was no communication on the settlement. I had requested for a specfic settlement date for my two properties and was assured that this was going to happen. Post settlement was not given those dates and was asked to deal with all the issues by myself.
One escalating the issue Manager calls to apologise but no further action is take!.

2 comments
Lendi
Relationship manager -Lendi
angelo t.
angelo t.

I have responded to her email. I get apologies for everything. One apologises only when they know they have done a mistake!!!!

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Rae M.
Rae M.Great Southern, WA

A good, easy service

published

Changing home loans was easy and fast with Lendi. Got a better interest rate and found a package to suit all our needs. I will use Lendi in the future.

1 comment
Lendi
Relationship manager -Lendi

Hi Rae, Thank you for taking the time to leave us such a positive review of your experience with the Lendi Team. We are really pleased to hear that your refinance was so quick and easy and we would love to be able to assist you again in future!

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Debbie
DebbieNorth Queensland, QLD

Customer Service experience

published

It took nearly 4 months for the refinance of my home loan to happen. I was most disappointed in the service I recieved. The consultant was asking for the same information time and time again. No one would get back to me, I was not able to get anyone on the phone. Even when we got to the settlement date, this was changed 3 times. I am extremely angry and disappointed in the service I received.

1 comment
Lendi
Relationship manager -Lendi
Donna Archer
Donna ArcherHunter Region, NSW

Never again

published

My loan took five months to settle. The communication between the Lendi staff was appalling. I was sent the wrong documents. Asked to send the same documents to different staff members who were disorganised and didn’t seem to know who was doing what. Your staff need some serious retraining. No recommendations from me...never again. Please review my phone calls which were “recorded for quality assurance purposes” and emails.

1 comment
Lendi
Relationship manager -Lendi
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Emma B.
Emma B.South East Queensland, QLD
  • 2 reviews

I was not given correct advise and ended up being out of pocket.

published

My experience started off positive with [Name Removed]. He seemed knowledgeable and knew what he was talking about, He advised my out of pocket expenses eg; Loan fees, Solicitors fees and any other charges would all be covered by borrowing an additional $1500 on top of my loan. I agreed to this and after my settlement had finished I ended up owing an additional $843 because my so called experienced broker did not factor in $900 of govt charges. I have since had to pay my solicitor the additional $843 outstanding amount but would not recommend Lendi to my friends or family in case they are also given incorrect financial advise.

1 comment
Lendi
Relationship manager -Lendi

Hi Emma, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened.. We will send you a private message to discuss this further.

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Ingrid
IngridMetropolitan Adelaide, SA

Happy with my broker, Ann, she communicated very well and helped me through the process.

published

My broker Ann was always available to answer questions. She assisted in getting my land loan quickly.
There was some miscommunication when Ann no longer was involved and other people within Lendi took over. I didn't expect that.
Other than that, it was relatively easy to forward important information via Lendi's dashboard.
Thank you Ann for everything, I appreciate you being always available to ask questions.

1 comment
Lendi
Relationship manager -Lendi

Hi Ingrid, thank you for taking the time to provide feedback on your positive experience with Ann and the team at Lendi. Please feel free to reach out to us again in the future!

Marina
MarinaSouth-Eastern Region, NSW
  • 2 reviews

Great service despite bureaucratic hiccups

published

Changing banks to ING was a prolonged and paper-heavy process with major holdups on the bank’s side. Thomas from Lendi was super helpful throughout, a genuine, down-to-earth broker who secured us a great rate.

1 comment
Lendi
Relationship manager -Lendi

Hi Marina, thank you for your feedback on your experience with Thomas and the Lendi team. Glad to hear we were able to find you a great rate in the end! Please don't hesitate to reach back out to us if we can be of further assistance!

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Emma
EmmaSouth East Queensland, QLD

Thank you!

published

Thank you to Cara at Lendi for making the home loan process so seamless for us when switching lenders. Lendi provided great service and were very attentive. Would happily recommend them to others.

1 comment
Lendi
Relationship manager -Lendi
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Sandi
SandiSouth East Queensland, QLD

never again

published

Was mucked around from the start - first contact fired, took me to find that out. Next agent apologetic and ‘all over it’ however despite more than one email I never received information about the apparent pre-approved loan. Phoned to complain, answering service at least did their job. Received callback from some random who passed my concerns on. Next time I heard from anyone was to ask me to complete review as that’s how Lendi gets paid. End story- all talk, no adequate action let alone noteworthy service.

1 comment
Lendi
Relationship manager -Lendi
Colin
ColinVictoria

Still waiting for p/work from the lender they Lendi had quoted 5-10 days we'll it's been 20 days plus.

published

Great at the start and the middle off the process but have sent an email to Lendi still waiting!!! Very disappointed in the no contact with Lendi thought they would've following through

1 comment
Lendi
Relationship manager -Lendi
Nolendi
NolendiPerth, WA
  • 2 reviews
  • 2 likes

Wasted a month of our time for no outcome

published
1 comment
Lendi
Relationship manager -Lendi
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Roisin B.
Roisin B.
  • 2 reviews
  • 2 likes

WARNING DON’T USE LENDI

published
1 comment
Lendi
Relationship manager -Lendi
Krishna K.
Krishna K.Greater Melbourne (Inner), VIC

Average customer service from broker, lender suggestions was disaster.

published
1 comment
Lendi
Relationship manager -Lendi
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Moin
MoinSydney, NSW

Awesome work!

published

Ann Phang and her team did a very good job. I was in a stressful situation, but Ann and her team helped me out a lot, and didn't had to think about anything.

Very Satisfied.!

1 comment
Lendi
Relationship manager -Lendi

Hi Moin, Thank you for the feedback based on your awesome experience with Ann and the Lendi team. We're pleased to hear that we were able to help make the experience as stress-free as possible for you. We wish you all the best!

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Questions & Answers

Dips
Dipsasked

Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.

Thanks,
Dipti Sheth

1 answer
Lendi
Relationship manager -Lendi

Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.

GKrish
GKrishasked

I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.

Are you aware of any fake or paid reviews ?

2 answers
Lendi
Relationship manager -Lendi

Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.

Cao
Cao

Hi GKrish,
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
Good luck,
Cao

Babakura abatcha
Babakura abatchaasked

What happen to lendi network?

1 answer
Lendi
Relationship manager -Lendi

Hi Babakura,

I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.

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