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Without a doubt , the best service we have received in quite a while.
Funny thing is, we were not even looking for a better rate. Since we thought our LVR is too high for a refinance.
Lendi made the process a breeze, and we got a gem of a deal.
Highly professional and simple process.
Great outcome. Seamless process. Informed regularly throughout the process. Matthew Bulmer was fantastic to deal with. Very satisfied overall and I would definitely recommend Lendi to anyone wanting to refinance!
Excellent assistance offered by Dan and Ron at Lendi. They were very patient and super helpful and made the whole process easy. They continually stayed in touch and made sure I was aware of the progress of my loan. Can’t speak highly enough of their great work.
Avoid, if time is of any importance to you. It took Lendi 3-4 WEEKS to submit a simple application which had everything ticked from the word go.
Skills to rope in new customers once they have you the phone are top notch but once you are caught in their net, no option but to suffer the delays.
Very hard to talk to, Home Loan specialist will never respond to messages left on their site and will not provide a direct number to contact unless you complaint.
Ideally an online broker should not require any human intervention, however dealing with Len...
Superior Service with a smile
Johanna Mendoza from Lend was fantastic! Johanna didnt give up on me and went that extra mile to find me a loan after turned down by at least 4 other lenders/brokers. Highly recommend
It was literally EXCELLENT
Undoubtedly, Mike was the best bruker I have ever work with.
He is highly qualified, supportive and productive.
Basically, I can not imagine if anyone could have met the settlement date if it was not for Mike’s hard work and dedication given the complexity of my home loan case.
I am completely satisfied with his service.
ASK FOR MARK YEO 5 star service
Recently wanted to refinance my mortgage from cba to more competitive option.. Contacted LENDI and eventually was put in touch with Mark Yeo. This guy is your man if you want to refinance. I’m a shift worker and he’s always on the ball. Polite, gets it done in quick time. Mark yeo and LENDI, I can’t recommend highly enough.
A perfect finance company. A helping hand to sort financials.
We are extremely satisfied to have contacted this company. They took us out of big debt and sorted our financials. Down the track, they helped us get to best deal in home loan market. Throughout this, they offered so good professional service, always prompt to communicate. I think we will stick with them for all out future financial deals of the family.. Thanks to them..a lot..
Very simple and quick
Rachel was a great broker and made the whole process easy. Great online platform and was happy to take all our calls and any questions that we had. Would recommend
Our Loan Specialist, Rishi Nanda provided an excellent level of service. Communication was timely and consistent and Rishi secured a really good interest rate for our loan. We would certainly recommend Lendi and will use them again in the future.
Great Lendi Team
We would like to thank Shane and the Lendi team that got us through the process for our property. Very consistent as we had a few challenges to deal with ,however they were always in contact and very helpful when required. Their attitude was excellent , and it really makes you feel great with the personal touch they took throughout the whole process . From start to finish & following up which we thought was the most important factor, which gives you peace of mind at the end of the day . Cheers B&D
Lendo made loan application super easy
My home loan specialist was Rishi Nanda, he made the entire process very easy and customer feedback during the process was excellent, always updating on status, I received no extra or unexpected issues, and was very satisfied with the rate and the entire process in dealing with lendi. Thank you so much for all your wonderful work.
Absolutely 1st class customer service all the way!
Lendi was amazing from start to finish. Matilda Phan is the most professional and efficient staff member of the lendi's team I have ever met. She was caring, understanding and very patient with our home loan. She was very transparent and concise though out the whole process. She made our experience absolutely amazing and always found a solution. Her hard work and perseverance helped us tackle any obstacles we faced. Definitely worth having a great mortgage broker like her. Having her deal with 2 loans for us was smooth sailing. She made our process so easy to deal with. Definite 10 out 10 experience!
Do yourself a favour and ask for her, she is incredible! Thanks Matilda - Your a gem!
Dealt with Rishi Nanda
Refinancing process, clear genuine communication no sales scripts, this made the experience easy. Expectations have been met, competitive rate secured, no hesitation recommending Rishi Nanda to friends.
Lendi have been amazing. Rishi Nanda was excellent. He responded quickly to any questions or concerns I had and made sure I received a good rate. Very satisfied. Rishi is a great broker!
Completely lacking customer service and SLOW
Requests for paperwork prev verified. 2+ weeks no closer to loan, & information is still wrong. Cancelled application: they don’t pick up the phone or use the right email address despite multiple requests & messages both online & over the phone.
Easier than I thought , I highly recommend "Rishi Nanda".
I went through a new home loan process with Lendi and was looked after by Rishi Nanda. I appreciate his professionalism, responsiveness, generosity and guidance in helping with he whole process . Myself being new to the whole process - had a lot of silly questions but Rishi was very patient and understanding . My unconditional loan approval came through in 3 days (Already had a conditional preapproval).
I'd highly recommend "Rishi Nanda" in case you decide to call Lendi .
Great service provider
Amazing customer service from my Lendi Rep, she was faultless. Brilliant communication, honesty and efficiency. I would highly recommend Lendi.I was offered choices and was able to fully engage in the whole process.
I have just refinance through Lendi and my broker Dorian was amazing. I can't say enough for everything he did to help me get a great deal. He went above and beyond to help get everything happening and swiftly, he is my shining star.
Uploading your documents to their dashboard was made easy, which also kept you up-to-date with the application process.
Lendi are friendly, professional and know their stuff. If you need some advice I'd highly recommend giving Lendi a call today, you won't regret it. I sure didn't!
Amazing Customer Service - Thomas was Fantastic!
I had no problems with Lendi whatsoever. Thomas kept me updated every step of the way, was always willing to answers all of my silly questions, and went above and beyond to help me refinance my house. I can't say enough about Lendi and in particular, Thomas!
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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