Very professional, friendly and responsive service
- Very professional - Lendi was able to quickly meet our needs and wants and found the loan that suited us
- Very friendly - every interaction has been positive and friendly, like they want to help
- Very responsive - always answers calls politely, replies to messages quickly, feel like I’m the only customer
Excellent Customer Service
Lendi worked really hard to get the formal approvals over the line. They were very responsive to every query I had, often responses were within a few minutes of an Email or a phone call. Very happy with the final result.
Awesome customer service great company!
Excellent customer service from start to end! Really recommend lendi to anyone! No hidden surprises or fees. Very friendly staff. I am extremely satisfied with my experience. Thanks to all!
Great service. Bj and Nicole made it really simple to refinance
BJ and Nicole were great. They did all the hard work in helping me refinance. They gave me lots of options. Communication was great as they get back to you quickly. Made it really easy and hassle free. Great customer service
Susan Challita was AMAZING
During the experience of finding a great home loan Susan and the team of lendi went out of their way morning, noon and night. I can’t thank Susan enough for all her hard work and effort she has done for me. I couldn’t have done this with out her. Thank you so much for your effort and putting up with my thousand phone calls and questions.
Extremely Professional and Knowledgeable!
Lucas Mannix at Lendi was fantastic from initial contact up to the day we settled on our new home. You don't buy a new home every day, so we felt really comfortable with the process as Lucas explained everything we needed to know clearly from the beginning and kept us updated up to the day we settled. This is our third mortgage and this time around it is without a doubt the best experience we have had. I am already recommending Lendi to friends and work colleagues- we received a competitive interest rate and all financials came in as Lucas had explained on day one. Outstanding service and extremely professional communication. 5 stars!
Professional and polite
Lendi was recommended to us by a friend. After enquiring, we were introduced to Will Barber who was fantastic from first contact to settlement. He was extremely helpful, professional and prompt. The loan he secured for us was best for us and his advice on all matters related to the loan always clear. We have no hesitation in recommending Will and Lendi to anyone requiring a loan.
Very happy customer's
Tahlia was amazing always answered questions and followed everything up.. Very processional. Will definitely recommend Tahlia to anyone looking for a homeloan. Had a great outcome very thorough and lovely to deal with.
Lendi succeeds where others failed
We had almost given up finding a loan and broker who could help us. Then by chance we found Luke Pontarolo from Lendi. Luke was excellent. He worked extremely hard for us and not only managed to secure a loan for us that enabled us to purchase our dream home but did it in record time. I couldn't recommend Luke Pontarolo and Lendi highly enough.
Fantastic support from start to finish.
From the very first contact with Annalita at Lendi all the way through to final settlement and subsequent move in, our experience was smooth, helpful and understanding at all times. Im sure most other cases that Lendi deal with are much smoother and simpler, however with Annalita's support we managed to secure our dream home in a very competitive Melbourne market. I would have no hesitation in using or recommending Lendi and in particular Annalita again in the future.
Really great experience, thanks Ross!
We have been working with Ross Hardingham on finance for a new purchase. He has been so helpful, really going out of his way to provide useful information and keep us up to date all throughout. We'd used a broker once before and had a bad experience (bad vague advice and everything in the end more stressful than it needed to be) so I was hesitant going in. Couldn't be happier with how everything has gone so far. Very fast, responsive and has taken the extra time to go through things in detail with us.
Thanks for everything #happycustomer
Bank too busy to talk to me
James Gordon helped me secure a super low rate in a very short timeframe when my bank had a five day call back to even speak to someone to review. Cannot recommend enough.
Was mucked around from the start - first contact fired, took me to find that out. Next agent apologetic and ‘all over it’ however despite more than one email I never received information about the apparent pre-approved loan. Phoned to complain, answering service at least did their job. Received callback from some random who passed my concerns on. Next time I heard from anyone was to ask me to complete review as that’s how Lendi gets paid. End story- all talk, no adequate action let alone noteworthy service.
Laura is the best!
We had Laura Gibbs manage 2 of our purchases simultaneously, she went over and above our expectations and delivered on both of our loans, I would highly recommend Lendi and their services, we could not have achieved what we wanted to without them. The follow up and attention to detail was impeccable!
Fast, Efficient & Easy Home Loan
I applied online on Sunday 10th February 2019, I was contacted on Monday 11th February by Daniel Wallis Smith. Daniel was great to chat with and worked around my schedule with phone calls and emails. We had a fast pre-approval which meant I could confidently make an offer and put a contract on a property as soon as I found the one I wanted. We settled on our new home on Monday 25th March 2019.
Being able to quickly upload documents to the lending portal whenever I could was very convenient, I was even able to have phone meetings with Daniel i...n my car on the way to work. My husband and I both work full time so being able to apply & secure a home loan from our mobiles without taking time off work was a really big plus for us. We have recommended Lendi to everyone we speak to about buying a house.
Achieved what felt like the impossible
Brian was amazing at finding the loan to fit me.
One bank pulled out but Brian had another approval within 3 days.
Got a very competitive rate. It also has all of the requirements that I needed.
Great help throughout the whole process! Can't recommend enough! Jason T was great to deal with, super helpful and prompt in replying. Got me a great loan couldn't be happier with the service from Lendi
I initially tried Lendi based purely on advertising (so I guess that's working) and because I was striking out with the major banks due to the unusual nature of my request, wanting to mortgage a property I technically owned. Everyone I spoke to at Lendi were helpful and friendly and very understanding of the fact that as a teacher, my ability to answer the phone could be sporadic. The only times I struggled to get an answer was when my first case manager changed departments and didn't let me know or a member of the settlement team was out of th...e office. The Lendi team, lead by Lamita, were really quick to respond to my messages, bore the brunt of my new school/mortgage hunting stress with good grace and were very clear about what I needed to do/fill in/supply. There was a slight issue when we realised I was still listed as a card holder for my mother's credit card but this was soon sorted and I was very happy with the rate I received. Given the unhelpful response of a number of major institutions Lendi's can do attitude was refreshing. I would recommend them, particularly if your loan request is slightly out of the ordinary.
Staff who go above and beyond
I had recently become a single mother with 3 little boys. I wanted to buy a brand new townhouse off the plan. I did just that. And what then became one of the most stressful times in my life was eased purely by the most professional, hard working team I have ever had to deal with. Jesse Cannon found me the best deal and started the process of making sure I could borrow the amount that I needed. Biana Annecchini proceeded to help Jesse with this process. Both were very approachable and so easy to work with. They both went above and beyond to hel...p me get my loan application over the line. This whole process dragged out over 1 year and words cannot explain just how great full I am for these amazing people. Once my loan was finally approved and I was given a settlement date, Hiba Elbaz then helped me with all the last minute things I needed to do at the last minute. She again was also truly amazing to work with. Without these 3 people from Lendi I would not be sitting in my beautiful new home now and I can not recommend this team enough!
The specialist, Stephanie, assigned to me was extremely professional and helpful. She answered any question I had with patience, no matter how silly it seemed to me. I would highly recommend her to anyone looking for help in this industry.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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