Mark has been great - efficient, proactive and provided regular communication
Mark was consistently reliable from the first call right through to the loan approval stage. He communicated clearly about the next steps, and kept us regularly updated with progress. Mark's customer service skills are exemplary; professional, friendly, transparent and clear. We felt supported and informed throughout the application process.
Easy and streets free
They were extremely knowledgeable and easy to talk to, they were organised and made the process so easy. The team were fantastic and Anne was amazing, thank you so much
Best Way to get a Home Loan
When we purchased our home with our bank, it was the most stressful time. Buying our investment property via Lendi has been a far better experience. Our consultant was very informative, kept us updated every step of the way, was always able to address our concerns and answer our questions. We have just settled on our new property with a loan set up perfectly for our needs, great interest rates, and with so much less stress.
We will use Lendi to refinance our existing home loan and for any future investment loans.
The way it should be......
Luis B Z was a delight to work with, attentive, responsive and knowledgeable when asked questions about the product. Hes responses where clear and made me understand with explanations in terms to which I felt comfortable.
Great service with a great outcome
Our Lendi representative was polite, efficient and fast. We were super busy at the time and he was great at chasing us up “gently” for all the documentation. Ours was a refinance with our existing lender so probably a bit easier than a shift, however the outcome was amazing with big interest savings just in the middle of the pandemic, so very helpful in doubtful times. I’d recommend give Lendi a try.
I found my experience with using Lendi very efficient and Luis was great to deal with and friendly. The loan went through very quickly, and looking forward to dealing with Lendi for any future loans
Great Refinancing Experience
Decided it was a good time to review my mortgage & perhaps make some funds available for some renovation works. Basically came across Lendi by googling interest rates & within a short time I was down the road to a better , more affordable lender.
Lendi's support officers were always available to answer questions & their dashboard made the process of providing documents easy & contact free.
Quality Service by the Whole Team
Approximately 8 weeks ago I commenced a review of transferring our existing mortgage from PlanLend (NAB subsidiary). Initially I met with the Regional Manager at Aussie. After 4 weeks I never received any response. I then contacted Lendi online and within a day I received a response. The whole process has been managed magnificently from the initial contact by Lachla Wraith to the completion of the transfer to HSBC. Lachlan has excellent product and process knowledge and is very easy to work with. His responsiveness was 5*. After only 4 weeks we...will complete the transfer to HSBC. I would also like to make a special mention of Christine Dela Cruz who has managed the back-end of the process after Lachlan commenced it. A quality service from all at Lendi. Thank you
A great competitive loan from my desk. No real effort at all.
Lendi rep Karan made the application process so easy. He did all the work. My situation was not straightforward due to a deceased estate but Karan found the best product that suited my needs 100%. Everything was done from my computer, no travel or meetings at banks. Fully recommend Lendi to anyone.
Fantastic customer service
Lendi made what I originally thought quite very daunting on securing my first home loan very easy going, George was absolutely fantastic in handling my application and was very knowledgeable. I would definitely recommend lendi to anyone who is looking to own their first home
Excellent service from Matthew Wade
For a first time home buyer, who bid on a place prior to having finance sorted, all I can say is Matthew Wade did a glorious job of making everything work out in a short time. Based on an initial conversation with Matt, I decided to go with him rather than my long time Big 4 bank. Proved to be the right decision. Matt worked through his personal time and kept me updated every step of the way, maintained realistic numbers and timelines and delivered as promised! I'm definitely looking him up for my next loan :)
5 stars no hesitation
Quick and simple process made it stress free start to finish.
Krishneel Kumar was exceptional at keeping me updated and his professionalism was unreal. He is also very knowledgeable and I would not hesitate to recommend him to my family and friends.
Exceptional customer service and refinancing experience
First time user with Lendi and was extremelly impressed on the way I was treated as a customer. Lending broker Eric Wu was thorough and patient. He was very informative and guided me through each step of the way making the process easy and stress free. Easy to deal with and went over and beyond my expectations to help me customise the loan that I needed. The communication and customer service was excellent and I ended up refinanacing all my loans. I will go to Eric for future loans and strongly recommended him to anyone that requires a lending specialist/broker. Excellent service and experience. Good work!
Excellent service and communication
From our first contact with Lendi to refinance all our home loans the process has been so easy and stress free. We had the absolute pleasure of having Roz Al-Mandawy as our lending specialist, who kept us informed of every step. She found us a great refinancing option that has made us a massive saving of nearly $1,000 per month in repayments. These savings is life changing for us as a family. She took all the hard work away from us. What we thought may be a daunting task, has been turned into a fabulous experience with no stress involved. Excellent experience.
Excellent and friendly service
Gill has been fantastic to deal with and knew what I was after straight away. She's kept in contact with me every step of the way and has always been available for me to contact. I have now refinanced and couldn't be happier. I will highly recommend Lendi to anyone - thank you so very much Gill, and the Lendi Team!
Perfect experience! Great Lending Specialist
Better than expected. Great service from Raymond, our lending specialist, in terms of advising the best refinancing options and regular follow-ups. Also they have a nice web portal for managing applications and providing supporting documents. Would definitely recommend. Thanks Ray and Team Lendi
Professional and Proactive
I was looking to refinance from a major bank. I started the process online which I found very easy and informative. I then started talking to a HL specialist who assisted with more detail and insight and helped my find the right loan for me. Thomas then worked well with his implementation team, Mathu and Vivien, who then steered me through the paperwork and ultimately settlement. There was an issue with settlement at the originating bank end and the Lendi team did everything they could to get it through and keep me informed. Great experience. Would use Lendi again.
Great communication and customer service
Alex Boreham was fantastic in helping me restructure my loan. Gave sound advice, good communication the whole way through and overall made this a very easy and pleasant experience. Would recommend. Many thanks!
If you are lucky enough to get Stephen Sheard, it's too easy. Thanks Stephen, 5 stars mate... The whole transaction was made very easy, from loading the documents to final settlement, pleasure having professionals looking after you.
Excellent customer service. Shane Finney
Shane Finney is my broker and he has been a pleasure to deal with, very helpful and informative from start to finish. Shane has gone above and beyond to help me refinance my home loan. Highly recommend Shane Finney and Lendi.
Questions & Answers
Hi Lendi Team,
I am writing on behalf of my husband. I feel so bad for him as he keeps calling our Agent but no response. We are waiting for Unconditional Approval from last week Thursday. Two days ago my husband was on a call with Agent regarding some query but after that no communication at all. Now Christmas holiday coming closer and closer we need some kind of Clarification otherwise we would withdraw the application. If someone can contact my husband. ASAP.
Hi Dipti, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further. Please reach out if you have any further questions or queries and we would be happy to assist you.
I was leaning towards Lendi for a homeloan after seeing the '1877' reviews with the highest stars than any of big 4 banks, just having a feeling that these may not be genuine.
Are you aware of any fake or paid reviews ?
Hey there, thank you for your question. I want to clarify that we are not ourselves a Lender. We work alongside over 35 lenders within the market and have helped thousands of Australians on their home loans. We pride ourself on providing exceptional customer service, hence some of our glowing reviews on Product Review. We do not pay for our reviews nor are our reviews fake. If you would like to know what the hype is about and understand how we can help you, feel free to send us a private message and we would be more than happy to see how we can help.
You should look at "Verified Customer" only. I am a "verified customer" and actually not happy with this company.
Better to use a local agent !
What happen to lendi network?
I'm not sure what you're referring to here, I've sent you a private message to gain a better understanding, there are no issues with the Lendi network.
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